Information
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Circuit #
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Job Type
- HS Order
- IPTV Order
- Voice Order
- HS Trouble Ticket
- IPTV Trouble Ticket
- Voice Trouble Ticket
- Router Name and Password
- Phone Number Installed
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Job Call ID
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Date of Installation
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Location
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Technician
- Christopher Shepherd
- Eugene Agyemang
- Kirk Mitchell
- Roy Creed
- Ryan Thompson
- Stephen Doering
- Steven Jones
Referral
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Is customer interested in new additional services?
- Yes
- No
- Internet
- Phone
- TV
- Satellite
Telus 5 Star Program
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Did you receive a call from the Technician prior to their arrival at your home?
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Did the Technician provide a business card?
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Did the Service Technician introduce themselves upon arrival?
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Did the Technician keep you informed or provide you updates during their visit?
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Did the technician tell you when they were finished?
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Did the Technician provide information on Telus products and services?
Customer Experience
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Did installer review work plan with customer?
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Did the technician clean up their mess?
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Did the installer provide the customer with a welcome package?
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Did the installer educate the customer on the following?
- HS Order
- IPTV Order
- Voice Order
- HS Trouble Ticket
- IPTV Trouble Ticket
- Voice Trouble Ticket
- Router Name and Password
- Phone Number Installed
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How would you rate the overall performance of the Technician that visited you home?
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Customer provided wireless details?
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Remote programmed for TV?
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Customer advised of applicable billing (were charged)
Central Office / Remote / Sac / JWI
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Were The jumpers run correctly? (CF is missing or an incorrect Assignment)
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Correct ports used?
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Photo (Central Office / Remote / Sac / JWI
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Comments
Pedestal / Tub / RA
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Clear Capped?
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Correct Clearances from Power?
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Correct Sag?
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Photos /Pedestal / Tub/ RA
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Comments
Aerial Drop
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Fuse Link Installed?
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Drop over messenger on Road Side Crossing?
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Aerial Trespass?<br>
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Correct Hardware?
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Correct Clearances?
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Drop clear of splices?
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Correct Cable Used?
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Type of Cable Used
- Licorice
- Two Pair
- Underground
- Four Pair
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Photos of Drop
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Comments
Building Contact / Protector to Demarcation
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Correct box or housing ?
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Correct protector?
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Correct attachment to building ( mast, weather head, conduit)
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Protector Bonding and grounding correct? <br><br>#14 - 1 Circuit<br>#12 - 2 Circuit<br>#10 - 6 Circuit<br>#6 - 7 Circuits or more
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Underground Sheath Bonding and Grounding Correct?
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Proper Pots Splitter Installed ?
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Pot Splitter Installed Correctly? (Doesn't interfere with alarm of intercom ?)
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Jumper Correctly? (Termination point, bunching block, customer connection panel)
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Drip loops proper?
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Proper sealant of entry holes?
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Proper size holes?
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Correct location for point of entry?
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Photos
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Comments
Inside Beyond Demarcation
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Set runs hidden where possible?
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Proper category of wiring?
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Coax ends properly tightened?
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Coax Ends Replaced ?
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Correct splitter used?
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Correct use of splitters?
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Terminated correctly?
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CATV drop disconnected from any HPNA Splitter?
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STB installed correctly for optimal picture and audio quality ( best choice of cable) ?
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STB's have stickers with registration codes?
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Photos
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Comments
Records Update, Ticket Handling, Test Results
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Completed Kit Test
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Synopsis Blast Test Run?
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Proper comments provided?
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Comments
