MOD Summary Report
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Name of MOD
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Conducted on
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Shift start
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1. Visit Call Centre & Duty Manager to inform you are the MOD. Provide mobile number/extension for contact purposes.
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2. Hotel Occupancy %
Front Office/Housekeeping
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3. Duty Manager on duty
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4. Review BPN log report and action on all service recovery issues. Meet the guest in person to ensure closure.
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5. Attend daily pre-arrival meeting(s).
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6. Ask Front Desk on the Enrolment goals, Guest Love & Loyalty Recognition and check in on the performance throughout the day.
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7. Ensure today's Occupancy/ADR/VIP arrival/Events information are updated on the board in back office.
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8. Ask Front Desk to print arrival report for today (Elite / VIP arrivals).
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9. Rooms assigned for Elite / VIPs are VI rooms or prioritized for cleaning prior to guests' arrival time.
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10. Coordinate with In-Room Dining (IRD) to ensure Elite / VIPs amenities are set-up in room prior to arrival.
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11. Randomly select 2 Elite / VIPs rooms to inspect.
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12. Randomly inspect 2 guest floors for cleanliness, defects and clear IRD trays. Report defects to Engineering immediately.
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13. Randomly inspect 2 Back of House stairways for cleanliness and defects.
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14. Ensure guest lifts & carpark lift are clean and free from debris.
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15. Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.
Lobby
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16. Lobby music, lighting, scent and internet are in excellent working order.
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17. Lobby furniture and fixtures are clean, organized and in good condition.
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18. Meet and greet all Elite, Diamond, Platinum and Gold member arrivals.
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19. Conduct at least one check-in or check-out service audit based on BSA.
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20. Engage the guest and manage queues during heavy check-in/out periods.
Executive Lounge
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21. Conduct walk through during Breakfast and Cocktail Hour meal periods and engage with IHG members and guests.
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22. Lounge music, lighting, scent and internet are in excellent working order.
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23. Ensure staffs are engaging Elite members and guests in the Lounge.
Gym/Pool Area/Sauna Room
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24. Gym is clean, trash bins cleared and sanitizer pump, wet tissue, mineral water and towel is visible and ready for guest use.
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25. Lighting, scent and gym equpiment are in excellent working order.
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26. First Aid box / AED and emergency phone in working order.
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27. Changing room is clean and guest ready.
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28. Pool area is clean and towels are neatly displayed on the counter.
Meeting Rooms / Event Space (B1 & Level 2)
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29. Digital signage is updated with accurate information based on Daily Events Sheet.
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30. Lighting, scent and internet are in excellent working order. Meeting foyer area is clean.
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31. Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.
Restaurant/Bar
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32. Ensure service is prompt at all restaurants/bar. Music, lighting, scent and internet are in excellent working order
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33. WOP Breakfast food replenish on time
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34. Que management at WOP during breakfast
Back of House (BOH)
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35. Hallways are clean and free from debris.
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36. Light fixtures are working properly. Report any defects to Engineering.
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37. Ensure staff locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas.
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38. Loading bay is clean and cleared of all deliveries.
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39. Check in with Security team to ensure all incidents are closed and any abnormalities are briefed to the MOD.
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40. Staff cafeteria and uniform room are operating in accordance to service hours.
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41. Ensure service lifts are clean and free from debris.
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MOD Note
