Maryland Reopening Checklist (Retail)

Title Page

OPEN FOR RETAIL

• Review high contact surfaces and plan for protocol to eliminate or minimize employee and customer interaction through barriers such as sneeze guards.
• Evaluate your customer and staff sales practices to identify possible “high-touch” practices and opportunities to reduce or prevent COVID-19 transmission.
• Evaluate floor plan to mitigate congestion points and to maintain social distancing.Develop a customer flow plan using floor markings to indicate direction.
• Develop a plan for vendors to bring products safely into the business by arranging for deliveries when there are the fewest customers and employees.
• Inspect facilities for any damage or issues caused by vacancy including mechanical, air and water systems.
• Train employees on the proper responses to customers who challenge social distancing, facial covering, and other protocols.
• Store capacity may be limited based upon executive order or other local government guidance.

• Employees should be trained in, and understand, current COVID-19 health and workplace guidelines, such as hand hygiene and cleaning protocol.
• Give employees flexibility regarding returning to the workplace.
• Implement a daily screening process for workers which includes CDC or MDH recommended health questions, and consider temperature testing.
• Direct sick workers to follow CDC and state guidelines regarding home isolation for suspected or confirmed COVID infections.
• Employees and customers should continue to wear facial coverings where applicable or required.

• Establish a 6-foot marking system to visually demonstrate recommended social distancing.
• If possible, set aside special hours for vulnerable or at risk customers.
• Online ordering and curbside pickup should be continued and encouraged.
• Prepare guidance on store capacity, how customers queue in and outside of the store, and curbside pickup. Be mindful of creating situations that might cause lines and crowds.
• Post signage advising customers to not enter the store if they are sick or symptomatic. Provide a phone number or website for alternative purchasing methods, such as curbside pickup

• Clean and disinfect the facility in accordance with CDC guidelines.
• Make hand sanitizer, disinfecting wipes,soap and water, or similar disinfectant readily available to employees and customers to use on surfaces that they may touch. Provide upon entry to customers.
• Where possible, implement and encourage touchless payment.

• Communicate commitment to cleanliness by posting compliance adherence with the CDC’s recommendations.
• Show customers care by displaying signage that details social distancing protocol and COVID-19 prevention efforts.
• Communicate with employees and guests on the measures taken for their comfort and on the shared responsibility to monitor their health and stay home if not feeling well.
• Language Access: Provide training content in Spanish and alternate languages prevalent in your small business community.
• Reach out to customers through communication channels that you are open for business.