Metro Grocery Manager

• Service Manager

• Conducted on

  Date

• Personnel

Service

• Standards of dress

  Yes

  No

  N/A

• Excellent service being offered

  Yes

  No

  N/A

• Service Customer Viewpoint Score

  Yes

  No

  N/A

• Service checks completed

  Yes

  No

  N/A

• Service superstar nominated

  Yes

  No

  N/A

• You and your team leaders are champions of service, leading the team to deliver great service all the time.

  Yes

  No

  N/A

Store Standards

• Visual cleaning plan up and being followed

  Yes

  No

  N/A

• No broken stripping, missing or incorrect SEL's

  Yes

  No

  N/A

• Clipstrips with labels in correct locations as per brouchure

  Yes

  No

  N/A

• Non food including entertainment and clothing WGLL

  Green

  Amber

  Red

• Frozen food WGLL

  Green

  Amber

  Red

• Grocery WGLL

  Green

  Amber

  Red

• BWS WGLL

  Green

  Amber

  Red

• Warehouse WGLL

  Green

  Amber

  Red

• Next steps

Department routines

• ARN's

  Yes

  No

  N/A

• Waste is recorded daily and no reductions longer than 7 days

  Yes

  No

  N/A

• News & Mags

  Yes

  No

  N/A

• Lockdown

  Yes

  No

  N/A

• Clear To Zero

  Yes

  No

  N/A

• Rotation Planner up to date and lines onto potential system

  Yes

  No

  N/A

Leadership

• Legal training completed

  Yes

  No

  N/A

• KYS bronze and silver is 100%

  Yes

  No

  N/A

• Team leader 121's completed

  Yes

  No

  N/A

• Absence is below store target

  Yes

  No

  N/A

• Charity and Community

  Yes

  No

  N/A

• Staff searches completed

  Yes

  No

  N/A

• PDP alive

  Yes

  No

  N/A

Resoucing

• Cover for key times - papers daily, grocery & bws every evening, all day sunday

  Yes

  No

  N/A

• Schedules completed 4 weeks in advance, overtime requests.

  Yes

  No

  N/A

• Overtime requested 2 weeks in advance

  Yes

  No

  N/A

• Rotas are accurate

  Yes

  No

  N/A

• Holidays/bank holidays all booked and tracked.

  Safe

  At Risk

  N/A

Promotions and trade driving

• Completed by MOC 8AM of launch date

  Yes

  No

  N/A

• A written trade plan with location and TPN detail

  Yes

  No

  N/A

• All required additional lines ordered in time with printed evidence

  Yes

  No

  N/A

Duty Management

• Safe and Legal Book

  Yes

  No

  N/A

• Duty management

  Yes

  No

  N/A

• Workplan

  Yes

  No

  N/A

• Any support required

• Signature

  Sign

• SYA all completed within time scales

  Yes

  No

  N/A

Result Page

• Signature below

• Add signature

  Sign