Standards of dress
Excellent service being offered
Wait time within 3 minutes
Service Customer Viewpoint Score
Service checks completed
Service superstar nominated
You and your team leaders are champions of service, leading the team to deliver great service all the time.
Carrier bags budget
Legal training completed
KYS bronze and silver is 100%
Team leader 121's completed
Absence is below store target
SYA all completed within time scales
Holidays/bank holidays all booked and tracked.
All cash reports signed
Random till checks complete
Overs and Shorts
Staff searches completed
All voids are tracked
Tobacco and Stamps are secured
Waste is recorded at CSD daily with evidence
PLU lists are updated weekly
Events planner is used and upto date.
All team leaders use scheduler.
Schedules completed 4 weeks in advance, overtime requests.
Overtime requested 2 weeks in advance
Scheduler accurate, till manning, holidays, absence, admin, priorities.
Safe and Legal Book
Charity and Community