Metro Service Manager

• Service Manager

• Conducted on

  Date

• Personnel

Service

• Standards of dress

  Yes

  No

  N/A

• Excellent service being offered

  Yes

  No

  N/A

• Wait time within 3 minutes

  Yes

  No

  N/A

• Service Customer Viewpoint Score

  Yes

  No

  N/A

• Service checks completed

  Yes

  No

  N/A

• Service superstar nominated

  Yes

  No

  N/A

• You and your team leaders are champions of service, leading the team to deliver great service all the time.

  Yes

  No

  N/A

Standards

• Front End

  Green

  Amber

  Red

• Next steps

Department routines

• Brand Guarantee

  Yes

  No

  N/A

• Price errors

  Yes

  No

  N/A

• Clubcard

  Yes

  No

  N/A

• Carrier bags budget

  Yes

  No

  N/A

Our people

• Legal training completed

  Yes

  No

  N/A

• KYS bronze and silver is 100%

  Yes

  No

  N/A

• Team leader 121's completed

  Yes

  No

  N/A

• Absence is below store target

  Yes

  No

  N/A

• SYA all completed within time scales

  Yes

  No

  N/A

• Holidays/bank holidays all booked and tracked.

  Yes

  No

  N/A

Cash

• All cash reports signed

  Yes

  No

  N/A

• Random till checks complete

  Yes

  No

  N/A

• CBL Report

  Yes

  No

  N/A

• Overs and Shorts

  Yes

  No

  N/A

Shrink

• Staff searches completed

  Yes

  No

  N/A

• All voids are tracked

  Yes

  No

  N/A

• Tobacco and Stamps are secured

  Yes

  No

  N/A

• Waste is recorded at CSD daily with evidence

  Yes

  No

  N/A

• PLU lists are updated weekly

  Yes

  No

  N/A

Front end scheduler

• Events planner is used and upto date.

  Yes

  No

  N/A

• All team leaders use scheduler.

  Yes

  No

  N/A

• Schedules completed 4 weeks in advance, overtime requests.

  Yes

  No

  N/A

• Overtime requested 2 weeks in advance

  Yes

  No

  N/A

• Scheduler accurate, till manning, holidays, absence, admin, priorities.

  Yes

  No

  N/A

Other

• Safe and Legal Book

  Yes

  No

  N/A

• PDP alive

  Yes

  No

  N/A

• Business plan

  Yes

  No

  N/A

• Charity and Community

  Yes

  No

  N/A

• Workplan

  Yes

  No

  N/A

• Signature

  Sign

Result Page

• Signature below

• Add signature

  Sign