Metro Service Manager - Short

• Service Manager

• Conducted on

  Date

• Personnel

Service

• Standards of dress

  Yes

  No

  N/A

• Excellent service being offered

  Yes

  No

  N/A

• Wait time within 3 minutes

  Yes

  No

  N/A

• Service Customer Viewpoint Score

  Yes

  No

  N/A

• Service checks completed

  Yes

  No

  N/A

• Front End Standards

  Green

  Amber

  Red

• Next steps

• Brand Guarantee

  Yes

  No

  N/A

• Team leader 121's completed

  Yes

  No

  N/A

• Staff searches completed

  Yes

  No

  N/A

• All voids are tracked

  Yes

  No

  N/A

• PLU lists are updated weekly

  Yes

  No

  N/A

• Scheduler accurate, till manning, holidays, absence, admin, priorities.

  Yes

  No

  N/A

• Signature

  Sign

Result Page

• Signature below

• Add signature

  Sign