MINISTRY OF FOREIGN AFFAIRS & TOURISM TOURISM DEPARTMENT CHECKLIST FOR HOTELS

PROPERTY INFORMATION

• Property Name :

  Select

• Address :

• Manager

• Number of Rooms

• Telephone Number

• E-mail

INSPECTION DETAILS

• Date of Inspection

  Date

• Time of Inspection

  Date

• Type of Inspection

• Name Of Inspector

• Signature of Inspector

  Sign

• Name of Authorised Person

• Position of Authorised Person

1.0 LOCATION, ACCESS AND EXTERIOR

1.1 Access

• 1.1.1 There must be appropriate signage to direct guests to the main entrance.

  Yes

  No

  N/A

• 1.1.2 Signboard with full name of the hotel must be displayed in a prominent place. It must be in good condition.

  Yes

  No

  N/A

• 1.1.3 Access to the building must be in the form of separate access for guests and staff/deliveries

  Yes

  No

  N/A

• 1.1.4 The minimum width of the driveway should be 3.5 metres wide with a lay-by to service fire engines in case of an emergency

  Yes

  No

  N/A

• 1.1.5 Lighting must be available, adequate and in good working order

  Yes

  No

  N/A

• 1.1.6 Adequate, appropriate and clearly illuminated signage to guide guests to their rooms and various hotel facilities must be available. It must be legible, visible and in good condition.

  Yes

  No

  N/A

2.0 Pick Up Point on Mahe (Applicable for Island Resorts)

• 2.1 A pick up point should be available for island resorts, unless the pick-up point is provided by a service provider (Air Seychelles, IDC, Zilair etc...)

  Yes

  No

  N/A

• 2.2 Where the pick-up point is provided by the hotel the following will be required;

  Yes

  No

  N/A

• 2.3 Exterior and ground should be well landscaped, neat, and well maintained.

  Yes

  No

  N/A

• 2.4 Adequate natural and/or artificial ventilation should be provided.

  Yes

  No

  N/A

• 2.5 Attractive co-ordinated décor and furnishings providing excellent degree of comfort and luxury

  Yes

  No

  N/A

• 2.6 Décor & furnishings should be attractive with harmony of colours

  Yes

  No

  N/A

• 2.7 Jetty/Air Strip or Helipad; should be in good condition, safe and maintained as per respective regulations

  Yes

  No

  N/A

• 2.8 The facility is maintained at good standards of cleanliness and maintenance.

  Yes

  No

  N/A

• 2.9 Fittings and fixtures should be in good condition, clean and free from stains.

  Yes

  No

  N/A

• 2.10 Hand washing and drying facilities, lidded and lined sanitary bins, toilet paper with holder, a clothes hook on the inside of each cubicle door, and a mirror must be provided in the public toilets

  Yes

  No

  N/A

• 2.11 All buildings, their fixtures, fittings and exterior must be maintained in a sound and clean condition

  Yes

  No

  N/A

• 2.12 Assembly point in the event of an emergency must be clearly marked

  Yes

  No

  N/A

• Remarks

2.3 Arrival/Departure Point from Island (Applicable for Island Resorts)

• 2.3.1 Exterior and ground should be well landscaped, neat and well maintained.

  Yes

  No

  N/A

• 2.3.2 Exterior and grounds are meticulously maintained, with use of native plant species.

  Yes

  No

  N/A

• 2.3.3 Adequate natural and/or artificial ventilation should be provided.

  Yes

  No

  N/A

• 2.3.4 Attractive co-ordinated décor and furnishings providing excellent degree of comfort and luxury

  Yes

  No

  N/A

• 2.3.5 Décor & furnishings should be attractive with harmony of colours

  Yes

  No

  N/A

• 2.3.6 Jetty/Air Strip or Helipad; should be in good condition, safe and maintained as per respective regulations

  Yes

  No

  N/A

• 2.3.7 The facility is maintained at good standards of cleanliness and maintenance.

  Yes

  No

  N/A

• 2.3.8 Fittings and fixtures should be in good condition, clean and free from stains.

  Yes

  No

  N/A

• 2.3.9 Hand washing and drying facilities, lidded and lined sanitary bins, toilet paper with holder, a clothes hook on the inside of each cubicle door, and a mirror must be provided in the public toilets

  Yes

  No

  N/A

• 2.3.10 Guests are welcomed with a drink and/or refreshing towel.

  Yes

  No

  N/A

• 2.3.11 Welcoming staff are well groomed, offer a friendly welcome and are available for assistance

  Yes

  No

  N/A

• Remarks

2.4 Building Exterior(Pick up point)

• 2.4.1 All buildings, their fixtures, fittings and exterior must be maintained in a sound and clean condition

  Yes

  No

  N/A

• 2.4.2 Assembly point in the event of an emergency must be clearly marked

  Yes

  No

  N/A

• 2.4.2 Assembly point in the event of an emergency must be clearly marked

  Yes

  No

  N/A

• 2.4.3 Signage - There must be appropriate signage to direct guests to the main entrance as well as clearly visible and neat property identification signage.

  Yes

  No

  N/A

• 2.4.4 All paths must be well lit and directional signage should be provided to guide guests to their rooms. Lighting throughout the property must be available, adequate and in good working order.

  Yes

  No

  N/A

2.5 Grounds & Gardens

• 2.5.1 Gardens and grounds under the control of the operator must be neat and appropriately maintained.

  Yes

  No

  N/A

2.6 Parking

• 2.6.1 The surface should be smooth and levelled. It can be of earthen, gravel or grass but without potholes or damages. Above 6 parking the surface must be either gravel/aggregate or hard smooth finish.

  Yes

  No

  N/A

• 2.6.2 Parking bays/bicycle bays in a secure environment close to accommodation

  Yes

  No

  N/A

• 2.6.3 Bicycle parking must be available for hotels on La Digue and well surfaced with no pot holes.

  Yes

  No

  N/A

• 2.6.4 Where hotels provide buggies/bicycles, a well surfaced buggy/bicycle parking area with no potholes must be provided.

  Yes

  No

  N/A

• 2.6.5 Parking area should be clearly designated, with legible and visible signs

  Yes

  No

  N/A

• 2.6.6 Lighting should be available, adequate and in good working order

  Yes

  No

  N/A

• 2.6.7 A minimum of 3 taxi bays should be available.(not applicable for La Digue and Island Resorts)

  Yes

  No

  N/A

• Remarks

2.7 Building Exterior

• 2.7.1 All buildings, their fixtures, fittings and exterior must be maintained in a sound and clean condition

  Yes

  No

  N/A

• 2.7.2 Assembly point in the event of an emergency must be clearly marked

  Yes

  No

  N/A

• Remarks

3.0 BUILDING

• 3.1 Building Design Concept - There is no specific requirement for the architecture of a building however, a building concept inspired from the Seychelles architectural heritage is highly recommended. The infrastructure must first and foremost blend in with the natural and physical environment and must meet the requirements of the Planning Authority

  Yes

  No

  N/A

• 3.2 Environmental Considerations - Special measures must be undertaken for environmental matters prior to construction such as energy efficiency considerations, waste management and building finishes upon completion

  Yes

  No

  N/A

• 3.3 Universal access-where possible, the management/ owner should consider making provision to accommodate disabled people. In doing so, some of the facilities including the grounds should be made accessible to wheelchair users.

  Yes

  No

  N/A

• Remarks

3.4 RECEPTION & AFFILIATED SERVICES

• 3.4.1 An appropriate area suitably designed for receiving guests that includes a Reception desk or counter with back up office facilities must be provided. Individual hospitality tables / desks and chairs are an alternative. If personalised butler service is available and check in / check out is carried out in the rooms, this can be considered satisfactory.

  Yes

  No

  N/A

• 3.4.2 Size of Reception - The size of the reception/lobby will depend on the number of rooms and should be as follows:

  Yes

  No

  N/A

3.5 ROOMS

• 10 to 15 rooms - 25sqm

  Yes

  No

  N/A

• 16 to 25 rooms - 30sqm

  Yes

  No

  N/A

• 26 to 50 rooms - 40sqm

  Yes

  No

  N/A

• 51 rooms and above - 50sqm

  Yes

  No

  N/A

3.5.1 A sign indicating the reception must be available, clean and legible.

• 3.5.2 A central safe deposit must be available at the reception or alternatively can be available in each guestroom. Safes should be in good working order and securely bolted or built in the wall for security reasons.

  Yes

  No

  N/A

3.6 Reception Design

• 3.6.1 Flooring - Flooring may vary considerably but should be well maintained, of hard, durable and non-slippery surface that can be easily cleaned and disinfected

  Yes

  No

  N/A

• 3.6.2 Walls and Ceilings - Same should be well maintained and clean.

  Yes

  No

  N/A

• 3.6.3 Ventilation - The reception/lobby should be adequately ventilated. The Planning Authority Regulation is applicable. Ceiling fans/ air condition where available should be in good working order and clean

  Yes

  No

  N/A

• 3.6.4 Lighting - There should be adequate natural or artificial lighting at the reception and at designated reading areas. (Energy saving lighting is recommended). All bulbs should have a cover or shade. Wall or ceiling lights should be in good working order and clean

  Yes

  No

  N/A

• 3.6.5 Windows - Windows should be in good condition and clean. Where curtains & blinds are provided same should be in good condition and in line with the general décor.

  Yes

  No

  N/A

3.7 Reception Furnishings & Décor

• 3.7.1 Adequate seating capacity must be available, and relative to the size of the property and the volume of business and style of operation.

  Yes

  No

  N/A

• 3.7.2 Furniture – All furniture should be in good condition and clean. (Some plastic furniture is not recommended on slippery surfaces for safety reasons).

  Yes

  No

  N/A

• 3.7.3 Décor should be attractive, of good quality, with harmony of colours Elements of local arts and culture must be present in the décor.

  Yes

  No

  N/A

• 3.7.4 Reception Counter/Desk - A reception counter/desk should be available for registration information and assistance, cashier, key retrieval etc. It should be clean, in good condition and well equipped

  Yes

  No

  N/A

3.8 Service Quality Provided by Reception Staff

• 3.8.1 Reception staff are fluent in English, French and/or languages of the hotel’s main clientele

  Yes

  No

  N/A

• 3.8.2 Porterage - Assistance with luggage should be made available.

  Yes

  No

  N/A

• 3.8.3 Morning Call - Guests should be able to request an early morning wake-up call.

  Yes

  No

  N/A

• 3.8.4 Taxi & Car Hire Booking - Guests should be able to request a taxi or car hire booking.

  Yes

  No

  N/A

3.9 Reception Amenities

• 3.9.1 Beach Towel may be provided on request or at a deposit fee.

  Yes

  No

  N/A

• 3.9.2 A first box must be available and well stocked as per health requirements.

  Yes

  No

  N/A

• 3.9.3 Applicable up to date foreign exchange rates should be conspicuously displayed.

  Yes

  No

  N/A

4.0 Reservations & Pre-Arrival Information

• 4.1.1 Guests and prospective guests must be given an accurate description of the amenities, facilities and services provided.

  Yes

  No

  N/A

• 4.1.2 Where available, the website of the hotel must be realistic, comprehensive, with up to date and accurate information.

  Yes

  No

  N/A

• 4.1.3 Policies of the hotel must be described upon booking e.g. payment methods, applicable deposits and cancellation policy. Information on access restrictions, child-friendly services to be provided (where applicable).

  Yes

  No

  N/A

• 4.1.4 Reservations are dealt with promptly, all necessary information of guests are taken and confirmation provided.

  Yes

  No

  N/A

4.2 Guest Check In

• 4.2.1 Retrieval of reservation is done in smooth manner, without undue delays

  Yes

  No

  N/A

4.3 Check Out Services

• 4.3.1 Bill presented on request and is accurate, legible, with all charges clearly itemized and up to date. Receipt provided on departure together with a copy of the bill.

  Yes

  No

  N/A

• 4.3.2 Luggage room provided for the storage of umbrellas and items of luggage.

  Yes

  No

  N/A

4.4 Availability of Reception & Associated Services

• 4.4.1 Reception is serviced for a minimum of 10 hours. A means of summoning assistance must be available at unattended times. However clients should be able to summon assistance on a 24 hour basis, for this purpose a means of summoning attention should be provided

  Yes

  No

  N/A

• 4.4.2 Taxi and/or Car Hire booking services are available

  Yes

  No

  N/A

• 4.4.3 Appropriate and relevant guest information must be made available at Reception and must include in-house services; tourism service providers; emergency and fire exits; and literature covering all hotel/resort facilities. All information must be in English, French or other languages of the hotel’s main clientele.

  Yes

  No

  N/A

• Remarks

4.5 Bedroom Doors

• 4.5.1 Room number or names must be legible and visible

  Yes

  No

  N/A

• 4.5.2 Room keys or cards must be properly identified with appropriate room number or name.

  Yes

  No

  N/A

• 4.5.3 Entrance doors must be solid, in good condition and clean. Secure locking system is available to ensure guest privacy inside the room. Chipboard/plywood are not acceptable.

  Yes

  No

  N/A

• 4.5.4 Emergency evacuation plan combined with evacuation instructions in English, French and any other language of the hotel’s main clientele, must be framed and hung on or adjacent to the bedroom door

  Yes

  No

  N/A

• 4.5.5 Do Not Disturb / Please Make Up Room card is provided and in good, clean condition

  Yes

  No

  N/A

• 4.5.6 Where there are interconnecting rooms, double doors suitably sound proof must be provided

  Yes

  No

  N/A

• 4.5.7 Locking device - Guest rooms must be equipped with a locking device that permits a guest to lock the door when leaving the room as well as a device to lock the door from the inside when the guest is occupying the room.

  Yes

  No

  N/A

4.6 Bedroom Décor

• 4.6.1 Décor should be good/modest quality. Elements of local arts and culture must be present in the décor.

  Yes

  No

  N/A

4.7 Bedroom Furniture

• 4.7.1 Bedroom furniture must include one double bed or two single beds, two chairs, one coffee table, wardrobe, dressing/writing table with mirror and stool, and two bedside tables/lockers. Beside light should be available per person for reading purposes.

  Yes

  No

  N/A

• 4.7.2 Luggage rack must be provided and should have sufficient storage space. Where a rack is not provided, adequate luggage storage must be made available in the wardrobe.

  Yes

  No

  N/A

• 4.7.3 Curtains or blind should be provided on wall windows including glass panels to afford both privacy and/ or the exclusion of light.

  Yes

  No

  N/A

• 4.7.4 There should be a bedside lamp or one bed head light for each person. Bed side lamps should be in good working order. Where a shade or cover is provided same should be in good condition and clean.

  Yes

  No

  N/A

• Remarks

4.8 Bedroom Sizes

• 4.8.1 All bedrooms must be double or twin rooms. Zip and link beds are recommended for flexibility.

  Yes

  No

  N/A

• 4.8.2 Minimum bedroom size is 15 square meters. (Excluding bathrooms, balconies/terraces). Hotels built before 2016 will be exempted from this criteria.

  Yes

  No

  N/A

4.9 Balcony/Veranda

• 4.9.1 The flooring may vary considerably but should be hard, durable and non-slippery surface, in good condition and clean.

  Yes

  No

  N/A

• 4.9.2 Walls should be of durable material, in good condition and clean

  Yes

  No

  N/A

• 4.9.3 Ceiling should be cleaned of durable material, in good condition and clean

  Yes

  No

  N/A

• 4.9.4 Furniture should be in good condition and clean. Some plastic furniture on slippery surfaces are on recommended for safety reasons.

  Yes

  No

  N/A

5.0 Electronic Appliances

• 5.1.1 A working telephone must be available in each guest bedroom capable of internal communication. In-room telephones should display the hotel telephone number, reception or switchboard number and the room extension number.

  Yes

  No

  N/A

• 5.1.2 Notebook and pen should be provided by the telephone.

  Yes

  No

  N/A

• 5.1.3 A mini fridge must be available. If stocked appropriate rates must be made available.

  Yes

  No

  N/A

• 5.1.4 Rooms prepared in advance of the guests’ arrival – possibly including setting an appropriate ambient temperature for the time of year, airing the room well.

  Yes

  No

  N/A

• 5.1.5 Sufficient lighting is required in all bedrooms to enable guests to make full use of in-room facilities during the day and at night time.

  Yes

  No

  N/A

• 5.1.6 There must be a main light switch near the entrance.

  Yes

  No

  N/A

• 5.1.7 Emergency lights (may be flashlights or free standing emergency lights) must be available in the room in case of power failure. Candles are not recommended for safety purposes, as per fire safety recommendations)

  Yes

  No

  N/A

• 5.1.8 Availability of radio and television for guest room is a basic requirement.

  Yes

  No

  N/A

5.2 Wardrobe, Hanging Space, Clothes Hangers

• 5.2.1 Wardrobe/purpose built hanging space with a width of 1.2 m, shelf and hanging space must be provided in all bedrooms and be in good condition and clean

  Yes

  No

  N/A

• 5.2.2 A minimum of 6 identical hangers must be provided (3 per person, wire hangers are not acceptable).

  Yes

  No

  N/A

5.3 Bedroom Amenities

• 5.3.1 Waste bin with liners must be available, clean and in good condition.

  Yes

  No

  N/A

• 5.3.2 Drinking glasses with coasters and lids must be provided or be individually wrapped.

  Yes

  No

  N/A

• 5.3.3 Tea/Coffee making facilities (kettles, cups, saucers) are available, in good condition and clean.

  Yes

  No

  N/A

5.4 Guest Information kit detailing the following must be available in English, French or other languages of the hotels main clientele

• Directory of Essential Services (emergency and contact numbers)

  Yes

  No

  N/A

• Child minding services

  Yes

  No

  N/A

• Transport services (Bus schedules, Taxi/ Car Hire Info)

  Yes

  No

  N/A

• Method of Payment

  Yes

  No

  N/A

• Room Key procedures

  Yes

  No

  N/A

• Information on swimming pool and other leisure facilities to include opening hours

  Yes

  No

  N/A

• Entertainment program details

  Yes

  No

  N/A

• Sight-seeing/excursions

  Yes

  No

  N/A

• Food & Beverage service hours

  Yes

  No

  N/A

• List of television channels available and on what numbers.

  Yes

  No

  N/A

• Room Service Menu with hours of availability

  Yes

  No

  N/A

• Check in and Check out times

  Yes

  No

  N/A

• User’s manual and security codes for safety deposit box

  Yes

  No

  N/A

• List of Excursions and details of who to contact

  Yes

  No

  N/A

• Medical Services

  Yes

  No

  N/A

• Laundry and Dry Cleaning

  Yes

  No

  N/A

• Internet Facility

  Yes

  No

  N/A

• Security

  Yes

  No

  N/A

• Fire Notice

  Yes

  No

  N/A

• Dressing code

  Yes

  No

  N/A

• Driving

  Yes

  No

  N/A

• Special Occasions

  Yes

  No

  N/A

• Newspaper

  Yes

  No

  N/A

• Drinking water

  Yes

  No

  N/A

• Electrical outlets

  Yes

  No

  N/A

• Hair dresser

  Yes

  No

  N/A

5.5 Bedding & Linen

• 5.5.1 All beds must be provided with clean mattress protectors free from stains, and pillows with pillow protectors for hygiene reasons.

  Yes

  No

  N/A

• 5.5.2 All sleeping spaces should be provided with two bed sheets (one under sheet and one top sheet).

  Yes

  No

  N/A

• Remarks

5.6 GUEST BATHROOM

• 5.6.1 All bathrooms must be en suite; the minimum floor area should be 6 square meters.

  Yes

  No

  N/A

• 5.6.2 Bathrooms must be well ventilated, either windows that open or have effective working extractors

  Yes

  No

  N/A

• 5.6.3 Flooring may vary considerably but should be of hard, durable and non-slippery surface that can be easily cleaned and disinfected.

  Yes

  No

  N/A

• 5.6.4 Walls and Ceilings should be of durable material in good condition.

  Yes

  No

  N/A

• 5.6.5 All bathrooms should be well lit with a light switch near the entrance to the bathroom (Energy saving lighting is recommended.)

  Yes

  No

  N/A

• 5.6.6 For guest privacy where appropriate, all windows in the bathroom should be covered with an opaque curtain or blinds.

  Yes

  No

  N/A

5.7 Fixtures and Fittings – Each bathroom should have

• A bath or shower cubicle with glass doors or curtains

  Yes

  No

  N/A

• A grab rail for safety purposes with the bathtub

  Yes

  No

  N/A

• Drip Dry facility should also be available

  Yes

  No

  N/A

• Wash hand basin should be provided

  Yes

  No

  N/A

• Standard size mirror over the wash hand basin

  Yes

  No

  N/A

• Adequate shelf space adjacent to hand basin with sufficient space provided to store two guests’ toiletries.

  Yes

  No

  N/A

• Towel rail, towel shelf or equivalent

  Yes

  No

  N/A

• Soap with dish, holder or dispenser. Fresh soap should be provided for each new guest.

  Yes

  No

  N/A

• Toilet and toilet roll holder

  Yes

  No

  N/A

• Running hot and cold water for bathing should be available at all reasonable times.

  Yes

  No

  N/A

• Hooks for clothes.

  Yes

  No

  N/A

• Electric shaver unit.

  Yes

  No

  N/A

5.8 BATHROOM AMENITIES

• Hand wash soap

  Yes

  No

  N/A

• Bathing soap or shower gel

  Yes

  No

  N/A

• Shampoo

  Yes

  No

  N/A

• Toilet paper rolls + extras

  Yes

  No

  N/A

• Tissue Box

  Yes

  No

  N/A

• Glasses

  Yes

  No

  N/A

• Hair Dryers

  Yes

  No

  N/A

• Bath mat

  Yes

  No

  N/A

• Clean hand and bath towel for each guest

  Yes

  No

  N/A

• Basic Amenities – Basic amenities which need to be provided include;

5.9 Optional amenities which the hotel can provide include

• Conditioner

  Yes

  No

  N/A

• Body lotion

  Yes

  No

  N/A

• Bath foam

  Yes

  No

  N/A

• Sun tanning lotion

  Yes

  No

  N/A

• Shower cap

  Yes

  No

  N/A

• Sewing kits

  Yes

  No

  N/A

• Moisturiser

  Yes

  No

  N/A

• Toothbrush and toothpaste

  Yes

  No

  N/A

• Cotton buds/pads

  Yes

  No

  N/A

• Shaving foam

  Yes

  No

  N/A

• Razor

  Yes

  No

  N/A

• Comb

  Yes

  No

  N/A

• Eau de Toilette

  Yes

  No

  N/A

• Refreshing towels

  Yes

  No

  N/A

• Scale

  Yes

  No

  N/A

• Sanitary bags

  Yes

  No

  N/A

• Remarks

6.0 PUBLIC AREAS

6.1.1 General

• 6.1.2 The term "Public Areas" normally covers all areas of the hotel that guests/the public have access to. Here it covers areas such as corridors; stairs; public toilets and any other public area that does not come under a specific heading, e.g. Restaurant & Bars; Reception etc.

• 6.1.3 Corridors and stairs must be in good repair and free from obstruction.

  Yes

  No

  N/A

• 6.1.4 Levels of lighting in all public areas must be adequate for safety and comfort

  Yes

  No

  N/A

6.1 Elevator

• 6.1.1 Where a premises has 3 floors or more (i.e. ground floor plus two), one guest lift with access to all floors capable of accommodating 3 adults with luggage must be provided. Elevator should have speaker, bell, emergency call and where possible braille floor numbers. (Elevator specifications are applicable to hotels built after 2016).

  Yes

  No

  N/A

6.2 Décor & Design

• 6.2.1 Elements of local arts and culture must be present in the décor, such as prints and or photographs depicting local scenes, historical, or heritage related images.

  Yes

  No

  N/A

6.3 Public Toilets

• 6.3.1 Separate male and female toilet facilities must be provided and clearly designated with appropriate clear and legible signage.

  Yes

  No

  N/A

• 6.3.2 All toilets should be well maintained, clean and frequently checked

  Yes

  No

  N/A

• 6.3.3 Adequate artificial or natural ventilation should be available.

  Yes

  No

  N/A

• 6.3.4 Walls, ceilings and floors should be well maintained; free from stains, cracks, without missing tiles.

  Yes

  No

  N/A

• 6.3.5 Opaque windows or curtains / blinds should be provided if necessary to ensure guest privacy.

  Yes

  No

  N/A

6.4 Public Toilets Amenities & Accessories

• 6.4.1 Toilet roll with holder must be available.

  Yes

  No

  N/A

• 6.4.2 Suitable hand washing and hand drying facilities must be available (individual cotton towels, disposable paper towels, hot air dryer, etc)

  Yes

  No

  N/A

• 6.4.3 Lidded and lined sanitary bin must be provided in each of the female toilet cubicles

  Yes

  No

  N/A

• 6.4.4 Mirror is available and in good condition and clean

  Yes

  No

  N/A

• 6.4.5 Each cubicle door must have a working lock for privacy

  Yes

  No

  N/A

• 6.4.6 All toilets should be well maintained, cleaned and frequently checked.

  Yes

  No

  N/A

• Remarks

6.5 RESTAURANT & BARS

Restaurant Facilities

• 6.5.1 All hotels must have at least one restaurant open 7 days a week.

  Yes

  No

  N/A

• 6.5.2 Hotels above 100 rooms must have at least 2 restaurants.

  Yes

  No

  N/A

6.6 Furnishings

• 6.6.1 Adequate seating capacity must be available and relative to the maximum occupancy of the property and must include table and chairs of appropriate height and large enough for uncluttered use. (Some plastic furniture on slippery surfaces is not recommended for safety reasons)

  Yes

  No

  N/A

• 6.6.2 Service stations appropriately located and well stocked with appropriate equipment and cutlery.

  Yes

  No

  N/A

• 6.6.3 Flooring should be of hard durable and non-slippery surface that can be easily cleaned and disinfected. However, if using sand, same should be clean and hygienic.

  Yes

  No

  N/A

• 6.6.4 Walls and Ceilings should be of durable material and in good condition.

  Yes

  No

  N/A

• 6.6.5 Menu and beverage list with prices should be made available. Same should be well presented and clean.

  Yes

  No

  N/A

• 6.6.6 Adequate artificial or natural ventilation must be available.

  Yes

  No

  N/A

• 6.6.7 There should be adequate natural artificial lighting. (energy saving lighting is recommended)

  Yes

  No

  N/A

• 6.6.8 There should be sufficient range of glassware appropriate for the services of a range of drinks. All glassware should be in good condition and clean.

  Yes

  No

  N/A

• 6.6.9 Linen, tablecloths, slipcovers, napkins should be matching of good quality and in good condition.

  Yes

  No

  N/A

• 6.6.10 Crockery and cutlery must be adequate, clean and in good condition.

  Yes

  No

  N/A

• 6.6.11 Upholsteries should match with the general décor and maintained in good condition.

  Yes

  No

  N/A

• Remarks

6.7 Bar

• 6.7.1 All hotels should have at least one public/coffee bar.

  Yes

  No

  N/A

• 6.7.2 Bar areas should be well maintained and clean and hygienic. All equipment including sinks with hot/cold water, dishwasher and wash hand basins should be in good working order and clean. Also provided must be an updated beverage list in good condition, basic equipment such as chiller/fridge and glass washer, storage facilities for glassware, stools, chairs and tables.

  Yes

  No

  N/A

• 6.7.3 Staff should be fluent in English and French

  Yes

  No

  N/A

• 6.7.4 Walls must be in good condition and clean.

  Yes

  No

  N/A

• 6.7.5 Ceiling must be clean, in good condition and well painted.

  Yes

  No

  N/A

• 6.7.6 Floors must be of hard, impervious surface that is non slippery, clean and without any damage.

  Yes

  No

  N/A

• 6.7.7 Lighting must be adequate, in good working condition and clean.

  Yes

  No

  N/A

• 6.7.8 Adequate artificial or natural ventilation must be available.

  Yes

  No

  N/A

• 6.7.9 All furniture should be in good state of maintenance (some plastic furniture on slippery surfaces is not recommended for safety reasons)

  Yes

  No

  N/A

• 6.7.10 Bar display should be adequate, in good condition and clean.

  Yes

  No

  N/A

• 6.7.11 There should be sufficient range of glassware appropriate for the service if a range of drinks. All glassware should be in good condition and clean.

  Yes

  No

  N/A

• 6.7.12 Liquid soap must be available. Liquid soap dispensers must be replenished and in working order.

  Yes

  No

  N/A

• 6.7.13 Paper towels must be replenished and automatic dryer must be in good working order.

  Yes

  No

  N/A

• 6.7.14 Beverage and cocktails list should be in good condition, well presented and up to date.

  Yes

  No

  N/A

• 6.7.15 Refuse bin must be in good condition, with plastic liners.

  Yes

  No

  N/A

• 6.7.16 Store must be rodent proof, well organised and clean.

  Yes

  No

  N/A

• 6.7.17 Storage space should have adequate shelves, fridges and chillers.

  Yes

  No

  N/A

• Remarks

6.8 KITCHEN

• 6.8.1 All kitchen and ancillary facilities should be well maintained, clean and hygienic. All equipment, appliances and facilities should be in good working order and clean including hot kitchen, scullery, cold preparation area, fish cleaning, butchery and dry/cold storage facilities.

  Yes

  No

  N/A

• 6.8.2 Kitchen must be located next to the restaurant or be immediately adjacent to it with access separate from public areas, and a separate staff entrance.

  Yes

  No

  N/A

• 6.8.3 Worktops should be of hard durable material such as stainless steel or granite surface so that it can be easily cleaned and disinfected.

  Yes

  No

  N/A

• 6.8.4 Kitchen and all ancillary facilities should be provided with wash hand basin/sink with hot/cold water supply and hand washing and drying amenities should be available.

  Yes

  No

  N/A

• 6.8.5 Shelves/storage space should be adequately provided. Same should be clean and well maintained.

  Yes

  No

  N/A

• 6.8.6 Adequate artificial or natural ventilation must be available.

  Yes

  No

  N/A

6.9 Hot kitchen

• 6.9.1 Electrical or gas cooker must be available

  Yes

  No

  N/A

• 6.9.2 Worktops should be of hard, durable, impervious, non-corrosive material with non-slippery surfaces that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 6.9.3 Walls should be covered with hard, durable, impervious, non-corrosive material with non-slippery surfaces that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• Remarks

7.0 Scullery/Washing up Area

• 7.1.1 The floor should be of hard, durable, impervious, non-corrosive material with non-slippery surfaces that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 7.1.2 Walls should be covered with hard, durable, impervious, non-corrosive material that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 7.1.3 Adequate shelving/storage facilities should be provided.

  Yes

  No

  N/A

• 7.1.4 Drains should be clean and services regularly

  Yes

  No

  N/A

• Remarks

7.2 Receiving Area

• 7.2.1 A dedicated receiving area should be provided, suitably equipped with scales and with tells and floors that are durable, impervious and easy to clean and disinfect.

  Yes

  No

  N/A

• Remarks

7.3 Cold Storage Facility

• 7.3.1 Adequate storage facilities should be provided

  Yes

  No

  N/A

• 7.3.2 The floor should be of hard, durable, impervious, non-corrosive material with non-slippery surfaces that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 7.3.3 Walls should be covered with hard, durable, impervious, non-corrosive material that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 7.3.4 Physical separation for different food types should be provided

  Yes

  No

  N/A

• Remarks

7.4 Dry Storage Facility

• 7.4.1 The store should be screened against pests and other vermin

  Yes

  No

  N/A

• 7.4.2 The floor should be of hard, durable, impervious, non-corrosive material with non-slippery surfaces that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 7.4.3 Walls should be well maintained and clean

  Yes

  No

  N/A

• 7.4.4 Adequate shelving/storage facilities should be provided.

  Yes

  No

  N/A

• 7.4.5 Food items should not be stored on the floor.

  Yes

  No

  N/A

• 7.4.6 Adequate ventilation and lighting must be available

  Yes

  No

  N/A

• Remarks

7.5 Larder Room/Cold Preparation Area

• 7.5.1 All larder rooms must be air conditioned and maintained at optimum temperature.

  Yes

  No

  N/A

• 7.5.2 Walls should be covered with hard, durable, impervious, non-corrosive material that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 7.5.3 The floor should be of hard, durable, impervious, non-corrosive material with non-slippery surfaces that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 7.5.4 Doors can be of different types except chipboard and should be self-closing

  Yes

  No

  N/A

• 7.5.5 All worktops and other food contact surfaces must be of hard non corrosive material such as stainless-steel or granite.

  Yes

  No

  N/A

• Remarks

7.6 Pastry/Bakery Room

• 7.6.1 Walls should be covered with hard, durable, impervious, non-corrosive material that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 7.6.2 The floor should be of hard, durable, impervious, non-corrosive material with non-slippery surfaces that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 7.6.3 Adequate natural or artificial ventilation should be provided.

  Yes

  No

  N/A

• 7.6.4 Lighting should be adequate to enable the undertaking of the required work.

  Yes

  No

  N/A

• 7.6.5 Worktops should be of solid material with a smooth finish e.g. stainless steel or granite.

  Yes

  No

  N/A

• Remarks

7.7 Fish cleaning Area/Butchery

• 7.7.1 Separate areas should be provided for fish cleaning and butchery

  Yes

  No

  N/A

• 7.7.2 Walls should be covered with hard, durable, impervious, non-corrosive material that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 7.7.3 The floor should be of hard, durable, impervious, non-corrosive material with non-slippery surfaces that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 7.7.4 Adequate lighting should be available.

  Yes

  No

  N/A

• 7.7.5 Worktops should be of solid material with a smooth finish e.g. stainless steel or granite.

  Yes

  No

  N/A

• 7.7.6 Adequate natural or artificial ventilation should be provided. Ideally, these facilities should be air conditioned and maintained at optimum temperature.

  Yes

  No

  N/A

• Remarks

7.8 LP GAS STORE

• 7.8.1 Storage must be well ventilated and secured.

  Yes

  No

  N/A

7.9 GARBAGE AREA Yes No Remarks

• 7.9.1 The garbage area should be an enclosed area that is rodent and insect proof.

  Yes

  No

  N/A

• 7.9.2 It should be adequately ventilated. For establishments of more than 10 rooms, the garbage area should be air conditioned and an insectiocuter should be provided.

  Yes

  No

  N/A

• 7.9.3 The floor should be of hard, durable, impervious, non-corrosive material with non-slippery surfaces that can be easily cleaned and disinfected and in good condition.

  Yes

  No

  N/A

• 7.9.4 A contract with the responsible agent for the removal of garbage from the establishment is also a basic requirement.

  Yes

  No

  N/A

• Remarks

8.0 LAUNDRY FACILITIY

• 8.1.1 Laundry facilities – All laundries should have separate ironing, drying and washing areas.

  Yes

  No

  N/A

• 8.1.2 Ventilation – Adequate natural or artificial ventilation should be provided. Ideally, these facilities should be air conditioned and maintained at optimum temperatures.

  Yes

  No

  N/A

• 8.1.3 Storage - Adequate storage facilities for linen, soap and detergents should be provided.

  Yes

  No

  N/A

• Remarks

8.2 GENERAL SERVICES

• 8.2.1 Drainage must be connected to the central sewage disposal system where available. Where there is no sewage system, the disposal should be in line with the Planning Authority, Environment and Health Regulations.

  Yes

  No

  N/A

• 8.2.2 All electrical installations must be well maintained, in accordance with applicable electrical safety laws.

  Yes

  No

  N/A

• 8.2.3 There must be appropriate back up sources of power (backup generator or emergency lights) in case of failure of main supply. (Approval of PUC requirement)

  Yes

  No

  N/A

• 8.2.4 Appropriate pest control measures are in place and done regularly in accordance with health regulations to protect against insects/vermin.

  Yes

  No

  N/A

• 8.2.5 There must be a consistent supply of safe water conforming to local standards. Water from private sources must be appropriately treated.

  Yes

  No

  N/A

• 8.2.6 Water storage is available to address water restrictions during the dry season and in case of supply breakdown.

  Yes

  No

  N/A

• 8.2.7 The interior and exterior of the building including all fittings, fixtures and furnishing must be maintained in a sound and clean condition and must be fit for the purpose intended.

  Yes

  No

  N/A

• Remarks

8.3 BUSINESS PRACTICES

Safety & Security

• 8.3.1 There must be adequate levels of lighting for guests’ safety and comfort in all public areas, including stairwells, corridors and car parks.

  Yes

  No

  N/A

• 8.3.2 A functional alarm system must be available.

  Yes

  No

  N/A

• 8.3.3 Information on procedures in the event of an emergency and after hours contacts for assistance must be clearly displayed and available in English and French and other languages of the hotel’s main clientele, incorporating diagrams.

  Yes

  No

  N/A

• 8.3.4 Procedures for summoning assistance, in particular after hours, must also be made available.

  Yes

  No

  N/A

• 8.3.5 The hotel must have in place a means to provide/summon medical assistance when required.

  Yes

  No

  N/A

8.4 Medical / First Aid

• 8.4.1 First aid box must be available and well stocked as per health requirements. Some of the staff on duty should be trained in its application techniques. (HR to make available list of certified first aiders)

  Yes

  No

  N/A

8.5 Fire Safety

• 8.5.1 The hotel is compliant with Fire Safety Regulations/report from Fire Department to be available for verification.

  Yes

  No

  N/A

8.6 Human Resources

• 8.6.1 Depending on the size and organizational structure of the establishment, there should be at least one suitably qualified and experienced person to assist in the day to day operations. For establishments of 50 rooms and above, an appropriately qualified person should supervise each department.

  Yes

  No

  N/A

• 8.6.2 All employees must be provided with; uniforms, job description contract of Employment, meals on duty, protective clothing such as gloves, aprons, boots etc.

  Yes

  No

  N/A

• 8.6.3 Uniforms for each department must be kept in good clean condition in conformity with safety requirements should be provided. All frontline staff should have name tags indicating designation.

  Yes

  No

  N/A

• 8.6.4 All food handlers should undergo medical examination as required by the Public Health Authority. Copies of the medical certificate shall be kept by the management and provided for the attention of the respective regulatory bodies upon request. No person shall be employed or allowed to work in any food premises unless he has been declared medically fit by a medical officer

  Yes

  No

  N/A

• 8.6.5 The HR Department must maintain an updated file with all relevant information on each employee.

  Yes

  No

  N/A

• 8.6.6 Scheme of service and/or payment structure must be in conformity with regulations of the Ministry of Labour and Human Resources.

  Yes

  No

  N/A

• 8.6.7 The hotel must meet the permitted quota for expatriate workers as set by the Ministry of Employment.

  Yes

  No

  N/A

• 8.6.8 Continuous training, including in-house programs should be available.

  Yes

  No

  N/A

• 8.6.9 A person responsible for organising staff training should be available.

  Yes

  No

  N/A

8.7 Risk or Crisis Management Plans

• 8.7.1 All hotels are required to mainstream risk and disaster management in their business operation. All hotels should therefore have a crisis management plan that integrates disaster preparedness, emergency response and evacuation procedures which should be in line with the nation al disaster plan.

  Yes

  No

  N/A

8.8 Staff Facilities

• 8.8.1 The hotel must have staff facilities which includes changing rooms, rest room and canteen/eating area

  Yes

  No

  N/A

• 8.8.2 The minimum size should be 5.5 sqm (1 to 10 employees)

• Remarks

  Yes

  No

  N/A

8.9 Sanitary Facility

• 8.9.1 Establishments with less than 10 staff should have at least one common changing room and toilet.

• 8.9.2 Establishments with 10 or more staff should have a separate male/female changing room including lockers, toilets and resting/easting area for the staff

• 8.9.3 Flooring should be of hard, durable and non-slippery surface that can be easily cleaned and disinfected.

  Yes

  No

  N/A

• 8.9.4 Adequate shower facilities and wash hand basins should also be provided.

  Yes

  No

  N/A

• 8.9.5 Adequate lighting should be provided at both male and female changing rooms.

  Yes

  No

  N/A

• 8.9.6 Adequate artificial and/or natural ventilation should be provided.

  Yes

  No

  N/A

• 8.9.7 For island resorts, this will include staff accommodation as well, with sizes in line with the regulations of the Public Health Section.

  Yes

  No

  N/A

• 8.9.8 A hotel with less than 10 staff is required to have a separate changing room with lockers and a minimum of one male and one female toilet.

  Yes

  No

  N/A

• 8.9.9 Above 10 staff they should have a separate changing room and lockers and the sanitary facilities should comply with the Planning Authority Regulations

  Yes

  No

  N/A

9.0 ACTIVITIES, ENTERTAINMENT & RECREATION

Conference Facilities

• 9.1.1 The conference/function rooms must be well maintained, clean, properly ventilated and with sufficient lighting.

  Yes

  No

  N/A

9.2 Fitness

• 9.2.1 The fitness room must be well maintained, clean, properly ventilated and with sufficient lighting

  Yes

  No

  N/A

• Remarks

9.3 Wellness Service

• 9.3.1 Spa facilities and equipment must be well maintained, clean, and disinfected as appropriate.

  Yes

  No

  N/A

• 9.3.2 Spa personnel should be qualified to provide services and have their certificates displayed.

  Yes

  No

  N/A

• 9.3.3 Separate male and female changing rooms with lockers, toilets and showers are available.

  Yes

  No

  N/A

• Remarks

9.4 Pool

• 9.4.1 Pool attendants must be available at pool areas and should have basic knowledge and skills in rescue and first aid including CPR.

  Yes

  No

  N/A

• 9.4.2 Swimming pool area must be well maintained and clean.

  Yes

  No

  N/A

• 9.4.3 Pool water is clear and PH and chlorine levels are checked and recorded on a daily basis. (Records for the last week to be made available)

  Yes

  No

  N/A

• 9.4.4 Life buoys must be strategically located and visible by all. Same should be in good state of repair.

  Yes

  No

  N/A

• 9.4.5 Depth marking are clearly shown on each pool

  Yes

  No

  N/A

• 9.4.6 Public safety notice must be strategically located, legible and in good state (stating opening times, emergency info and rules)

  Yes

  No

  N/A

• 9.4.7 Lighting/Emergency lighting must be available.

  Yes

  No

  N/A

• 9.4.8 Pool furniture should be in good condition and clean.

  Yes

  No

  N/A

9.5 Tennis Court

• 9.5.1 Tennis court is well maintained, properly surfaced and demarcated.

  Yes

  No

  N/A

9.6 Guest childcare facilities

• 9.6.1 Children's playroom is well maintained, clean, properly ventilated and sufficiently lit.

  Yes

  No

  N/A

9.7 Shops/Souvenir Shops

• 9.7.1The facility should be clean and well maintained

  Yes

  No

  N/A

• 9.8 GENERAL REMARK

• FINAL COMMENTS