Title Page
-
Property Name
-
Address
-
Manager
-
Number of Rooms
-
Number of Units
-
Telephone/Fax
-
Email
-
Date and Time of Inspection
-
Type of Inspection
-
Name of Inspector
-
Signature of Inspector
-
Name of Authorised Person
-
Position of Authorised Person
DEFINITION
-
‘Self-catering establishment means a purpose built house, cottage, chalet bungalow, flat, apartment, or villa that provides lodging or sleeping accommodation, where the facilities and equipment are provided for guests or clients to cook or prepare their own meals, and which facilities must be adequate to cater or accommodate for the maximum number of guests or clients as licensed;
1.0 EXTERIOR
-
1.1 Grounds and gardens - All grounds and gardens under the control of the operator must be neat and appropriately maintained.
-
1.2 Signage - There must be appropriate signage to direct guests to the main entrance.
-
1.3 Pathways - All paths must be well lit and directional signage should be provided to guide guests to their units.
-
FR
2.0 BUILDING
-
2.1 Each unit must be self-contained and designed to provide some privacy, the living room and kitchen should be separate from the bedroom.
-
2.2 Veranda - All self-catering establishments are required to have veranda available for each unit.
-
2.3 Universal Access - The self-catering where possible should make provision to accommodate disabled people. In doing so, all facilities including the grounds should be made accessible to wheelchair users.
-
2.4 Emergency lights - Emergency lights need to be made available in case of failure of main power supply.
-
2.5 Water Supply - There must be a consistent supply of safe water conforming to local standards. Water from private sources must be appropriately treated.
-
2.6 Water storage - This must be available to address water restrictions during the dry season and in case of supply breakdown.
-
FR
3.0 MAINTENANCE
-
3.1 The interior and exterior of the buildings including all fittings, fixtures and furnishings must be maintained in a sound and clean condition and must be fit for the purpose intended.
-
3.2 Roof, Roof eaves & Fascia boards- must be in good condition and clean.
-
3.3 Ceilings- must be in good condition and clean.
-
3.4 Floors & Walls- should be in good state of repair and clean.
-
3.5 Balustrades & pillars- should be in good state of repair and clean.
-
FR
4.0 ACCESS
-
4.1 Where an entrance or driveway is applicable the minimum width should be 3.5 metres wide with appropriate lay-by to be determined by the organisation responsible for Land Transport to service fire engines in case of an emergency.
-
4.2 Signage- There must be appropriate signage to direct guest to the main entrance
-
4.3 Signboard- Signboard with full name of the establishment must be displayed in a prominent place. It must be in good condition.
-
4.4 Boundary wall/ fencing or hedges - Same where available should be well maintained, in good state of repair and clean.
-
4.5 Gate if available- must be in good working condition, well painted and clean.
-
4.6 Lighting- must be in working order and adequate in numbers.
-
FR
5.0 PARKING
-
5.1 Self-Caterings on Mahe and Praslin should have parking facilities. The ratio should be as per Department of Land Transport requirements. However, it must be level without pot holes. Parking bays/bicycle bays should be in a secure environment close to accommodation.
-
5.2 Sign - should be available to indicate the same where applicable.
-
5.3 Lighting - must be in working order and adequate.
-
5.4 Surface - The surface should be smooth and levelled. It can be of earthen, gravel or grass but without potholes or damages. Above 6 parking the surface must be either gravel/aggregate or hard smooth finish.
-
5.5 Bicycle parking– Same must be available for establishments on La Digue and should be well surfaced with no pot holes.
-
5.6 Buggy parking where available- should be well surfaced with no potholes.
-
FR
6.0 SAFETY AND SECURITY
-
6.1 A high degree of safety and security must be maintained.This must be either in the form of security personnel or gadgets
-
6.2 Lighting - There must be adequate levels of lighting for guest safety and comfort in all common areas, including stairwells and car parks.
-
6.3 Information on procedures in the event of an emergency and after hour’s contacts for assistance must be clearly displayed and available in English and French and other languages of the hotel’s main clientele.
-
6.4 Summoning assistance - Procedures for summoning assistance, in particular after hours, must also be made available.
-
6.5 Medical assistance - The establishment must have in place a means to provide/summon medical assistance when required.
-
6.6 Locking device - Each unit must be equipped with a locking device that permits a guest to lock the door when leaving the room as well as a device to lock the door from the inside when the guest is occupying the room.
-
6.7 First Aid Box - A first aid box must be available at the premises. Additionally self-catering businesses offering breakfast must have an additional first aid kit at the breakfast kitchen.
-
6.8 Insurance Cover - A self-catering must have the appropriate insurance cover at all times.
-
6.9 Pest Control - Appropriate pest control measures should be in place and done regularly in accordance to health regulations to protect against insect/vermin.
-
FR
7.0 RECEPTION HALL / LOBBY
-
7.1 A reception comprising of a small office area and a small lounge with coffee table and easy chairs is a basic requirement for self-catering establishments consisting of 4 units and above and it should meet the following requirements.
-
7.2 Sitting Capacity - Adequate sitting capacity must be available, and relative to the size of the property, volume of business and style of operation.
-
7.3 The reception area/lobby should be clearly designated, visible, open and inviting. Easy sitting comprising of tables and chairs must also be available. Please note that some plastic furniture is not recommended.
-
7.4 Left-luggage - Self-catering establishment with four or more units should have a Left luggage facility.
-
7.5 Summoning Attention - A means of summoning attention when reception is unattended must be available.
-
7.6 Safe Deposit – Safe deposit facility should be made available at the reception if unavailable in their units. Safe should be securely bolted.
-
7.7 Ventilation - The reception/lobby should be adequately ventilated. The Planning Authority Regulation is applicable. Ceiling fans and air condition if available; should be in good working order and clean.
-
7.8 Lighting - There should be adequate natural or artificial lighting at the reception. Wall or ceiling lights; should be in good working order and clean. (Energy saving lights is recommended.)
-
7.9 Porterage - assistance with luggage must be made available and this applies to all self-catering establishments including those without a reception.
-
7.10 Morning Call - Guests must be able to request a morning wake up call.
-
7.11 Taxi & Car Hire Booking- Guests should be able to request a taxi or car hire booking.
-
7.12 Telephones - should be available at the reception.
-
7.13 Sign- should be in place to clearly indicate the reception.
-
7.14 Flooring-should be of hard durable and non-slippery surface, in good condition and clean.
-
7.15 Walls and ceiling- should be well maintained and in good condition.
-
7.16 Décor-should be attractive, of good quality, with harmony of colours. Elements of local arts and culture must be present in the décor.
-
7.17 Windows if available- should be in good condition and clean.
-
7.18 Curtains & Blinds if available- should be of good quality, in good condition and in line with the general décor.
-
7.19 Reception Counter or Desk –(4 units and above) should be available for registration information and assistance. Clean, in good condition and well equipped.
-
7.20 Furniture - All furniture should be in good condition and clean. Some plastic furniture is not recommended on slippery surfaces for safety reasons.
-
7.21 Booking Conditions - Policies of the establishment must be described upon booking e.g. payment methods, applicable deposits, overbooking conditions and cancellation policy. Information on access restrictions and child-friendly services to be provided where applicable.
-
7.22 Email Address -Establishments are required to have an active email address.
-
7.23 First Aid Kit - should be available, in good condition and well stocked as per health requirement.
-
7.24 Foreign Exchange - applicable and up to date rates should be conspicuously displayed.
-
7.25 Beach Towel if available- If provided, same should be clean and in good condition.
-
FR
8.0 PUBLIC TOILETS
-
8.1 Where a reception is available a public toilet facility needs to be provided.
-
8.2 Establishments with 4 to 10 units should have 1 communal toilet.
-
8.3 Establishments with 10 units and above should have separate male and female toilets.
-
8.4 Fixtures and Fittings - All fixtures and fittings must be in good condition, clean and free from stains/cracks & dull finishes.
-
8.5 Toilets - All toilets should be well maintained, clean, deodorised and frequently checked.
-
8.6 Toilet paper & Sanitary Bin - Adequate toilet paper and a sanitary bin with plastic lining should be available.
-
8.7 Hand washing & hand drying amenities - A wash hand basin with running water, soap and a drying mechanism (individual towel, disposable paper towels, hot air dryer, etc.) should be provided.
-
8.8 Ventilation - Adequate artificial or natural ventilation must be available.
-
8.9 Walls, ceilings and floors - must be well maintained and in good condition.
-
8.10 Windows & Curtains - Opaque windows or curtains / blinds must be provided if necessary to ensure guest privacy.
-
8.11 Sanitary Bin - Lidded and lined sanitary bin must be provided in each of the female toilet cubicles.
-
8.12 Mirror - Mirror should be provided, in good condition and clean.
-
8.13 Cubicle door-Each cubicle door must have a working lock for privacy.
-
8.14 Hooks - Hooks on the inside of each toilet cubicle door should also be provided.
-
FR
9.0 GUEST UNITS
-
9.1 All guest units should be maintained at satisfactory standards of cleanliness. Housekeeping services needs to be done on a regular basis as appropriate.
9.2 Interior Décor
-
9.2.1 Décor- Décor should be of good/modest quality, with harmony of colours.
-
9.2.2 Local elements- Elements of local arts and culture must be present in the décor.
9.3 BEDROOM
-
9.3.1 All bedrooms should be double rooms and have sufficient space to allow freedom of movement for guests and access to all furniture in the room. It should be possible to open all doors and drawers fully.
9.4 BEDROOM STRUCTURE
-
9.4.1 Bedroom Doors - All types of doors are acceptable except for those made of chipboard. The minimum size should be 900mm wide by 2100mm high by 45mm in thickness.
-
9.4.2 Bedroom Name/Number - Each unit should be designated by a number or name. Same should be legible and visible.
-
9.4.3 Room Keys - Room keys or cards must be properly identified with appropriate room number or name.
-
9.4.4 Procedures for Evacuation – Information on procedures for evacuation in the event of an emergency must be clearly displayed and available in the following languages (English/French). Can be displayed on the door or provided in the information kit.
-
9.4.5 Waste Bin - Waste paper bin is also required.
-
9.4.6 Flooring - Flooring may vary considerably but should be of hard, durable and non-slippery surface that can be easily cleaned and disinfected.
-
9.4.7 Walls and ceilings - should be clean and in good state of maintenance.
-
9.4.8 Ventilation - Appropriate ventilation, either natural or artificial should be provided. Ceiling fans and air condition; should be in good working order and clean.
9.5 Balcony/Verandah
-
9.5.1 All self-catering establishments are required to have veranda available for each unit.
-
9.5.2 If the floor of the verandah/ balcony is above 1.5 metres from the ground safety railings should be provided.
-
9.5.3 The flooring may vary considerably but should be hard, durable and non-slippery surface, in good condition and clean.
-
9.5.4 Walls and ceilings should be of durable material and in good condition.
-
9.5.5 Furniture should be in good condition and clean. Some plastic furniture on slippery surface is not recommended for safety reasons.
9.6 LIGHTING
-
9.6.1 Natural Light - There should be provision to allow for natural light.
-
9.6.2 Bedroom Lights - All bedrooms should be well lit. There should be a main light switch near the entrance. (Energy saving lighting is recommended)
-
9.6.3 Bedside Lights - There should be a bedside lamp or one bed head light for each person. Bed side lamps should be in good working order. Where a shade or cover is provided same should be in good condition and clean.
-
9.6.4 Emergency lights - Emergency lighting may be flashlights or free standing emergency lights. Candles are not recommended for safety purposes, as per fire safety recommendations.
9.7 Bedroom Furniture
-
9.7.1 Bedroom furniture should include the following; one double bed or two single beds, wardrobe, dressing/writing table with mirror and stool and two bedside tables/lockers. All furniture should be in good condition and clean.
-
9.7.2 Bedside Tables - All permanent sleeping spaces intended for adult occupation should have two bedside tables.
-
9.7.3 Luggage rack - All rooms should have sufficient luggage storing facility. However, the provision of one luggage rack is encouraged. Where luggage rack is not available provision should be made within the wardrobe.
9.8 Beds/Mattresses
-
9.8.1 One double or two singles should be provided. Beds should be in good condition and visually attractive.
-
9.8.2 Headboards should be provided and in good condition.
-
9.8.3 Single beds should comfortably accommodate an average sized adult (1 metre wide) and double beds two average sized adults (1.8 metre wide).
-
9.8.4 All mattresses are to be comfortable and in good condition and clean. Foam mattresses are not acceptable.
-
9.8.5 Mattress protectors or under blankets should be available, in good condition, clean and free from stains.
9.9 Bed Linen
-
9.9.1 All linen should be clean and sufficient in quantity.
-
9.9.2 All linen should be changed when soiled or at guest’s request.
-
9.9.3 Beds should be covered with appropriate bedspread or valances. These should be changed for each new guest.
-
9.9.4 Beds should be provided with two bed sheets (under sheet and a top sheet).
-
9.9.5 Extra blankets can be provided on request.
9.10 Pillows
-
9.10.1 There should be at least one pillow per sleeping space with pillow protectors and pillow cases.
-
9.10.2 All pillows should be in good condition and clean.
-
9.10.3 Extra pillows can be provided on request.
9.11 Wardrobe
-
9.11.1 Each room should have a wardrobe/purpose built hanging space of at least 1.2m wide and should be in good condition and clean.
-
9.11.2 Sufficient good quality hangers (minimum 3 hangers per person) should be provided.
-
9.11.3 In addition, there should be adequate drawer or shelf spaces.
9.12 Curtains
-
9.12.1 Curtains or blinds should be provided on all windows including glass panels to afford both privacy and/or the exclusion of light.
-
9.12.2 Curtains must be clean, in good condition and in line with the general decor
9.13 BEDROOM AMENITIES
-
9.13.1 Television - Availability of television for guestroom is recommended to be provided in every unit. However, it can be on demand. Where provided, it may not necessarily be in the bedroom; it can also be placed in the living room.
-
9.13.2 Mirror - A full length mirror should be available. Ideally a mirror should be placed adjacent to the dressing table and lighting intensity in the vicinity of the mirror should be adequate.
-
9.13.3 Means for Communication – Telephones or alternative means of communications must be available in all the units.
-
9.13.4 Telephones-Where telephones are available, telephone number, reception number and the room extension number should be displayed. Where applicable, fees charged for any external calls should also be made available.
-
9.13.5 Bedside Lamps- should have a shade or cover, in good condition and clean.
-
9.13.6 Bedside rugs or mats if available- must be in good condition and clean alternatively slippers can be provided.
-
9.13.7 Do not disturb/make up my room sign
-
9.13.8 Safe Deposit – Safe deposit facility should be made available in rooms.
9.14 OTHER AMENITIES - The following should also be available in the room
-
• Waste bins and liners
-
• Insect protection; Mosquito net or insect repellent may be available. The net should be in good condition and clean.
-
• Sufficient power sockets for the safe use of electrical equipment
9.14.1 Information Kit- A kit containing the below information needs to be provided.
-
• Directory of essential services i.e. emergency and contact number
-
• Transport services i.e. bus schedule, taxi and car hire
-
• Method of payment- Change of foreign exchange, credit cards
-
• Room keys procedures
-
• Swimming pool-opening hours (where same is available)
-
• Wake up call
-
• Medical Services (nearest medical centres, pharmacies)
-
• Breakfast hours (if provided)
-
• Laundry list and rates (if applicable)
-
• Internet facility if available
-
• User manual and security codes for safety deposit box
-
• Check out times
-
• Excursions i.e. diving centre and water sports.
-
• Child minding if available
9.14.2 Optional amenities which the establishment can provide include;
-
• Daily Newspapers
-
• Insect repellent
-
• Satellite Cable TV Channels
-
• Internet connection
-
• Bathrobe/Slippers
-
• Umbrellas
-
• Sewing Kit
-
• Fruit Baskets/snacks
-
• Plug adaptors can be provided on request
10.0 BATHROOM
-
10.1 All bathrooms should be en-suite with the bedroom and have sufficient space to allow freedom of movement for guests and access to all fittings. Toilet facility can be separate from the bathroom.
-
10.2 All fixtures and fittings must be in good condition, clean and free from stains/cracks & dull finishes.
10.3 Bathroom Structure
-
10.3.1 Floors - Flooring may vary considerably but should be of hard, durable and non-slippery surface that can be easily cleaned and disinfected.
-
10.3.2 Walls and Ceilings – should be of durable materials and in good condition.
-
10.3.3 Doors - All doors are acceptable except for chipboards.
-
10.3.4 Ventilation - adequate ventilation should be provided.
-
10.3.5 Lighting – all bathrooms should be well lit and the light switch should be conveniently located. (Energy saving lights are recommended).
-
10.3.6 Windows-For guest privacy where appropriate all windows in the bathroom should be covered with an opaque curtain or blind.
10.4 Fixture, fittings & amenities
-
10.4.1 A bath or shower cubicle with glass doors or curtains.
-
10.4.2 A grab rail for safety purposes should be available with the bathtub.
-
10.4.3 Drip dry facility or equivalent should also be available.
-
10.4.4 Wash hand basin.
-
10.4.5 Standard size mirror over the wash hand basin
-
10.4.6 Adequate shelf space should be provided adjacent to hand basin, with sufficient space provided to store two guests’ toiletries.
-
10.4.7 Bath mat
-
10.4.8 Towel rail, towel shelf or equivalent
-
10.4.9 Soap with dish, holder or dispenser should also be available. Fresh soap for each new guest
10.5 Toilet
-
10.5.1 Toilet roll holder and toilet paper
-
10.5.2 Running hot and cold water for bathing should be available at times
-
10.5.3 Clean hand and bath towel for each guest. Towels should be in good condition.
-
10.5.4 Adequate ventilation (e.g. an extractor fan or opening window)
-
10.5.5 Clothes hooks or equivalent for clothes should be provided
-
10.5.6 Sanitary bin should be in good condition, clean and with plastic liner.
-
10.5.7 Electric Shaver Unit must be in good working order.
-
FR
10.6 LIVING & DINING ROOM
-
10.6.1 Sitting – living room furniture must adequate to cater for the number of rooms available in the units.
-
10.6.2 Dining - Each unit should have a dining table with sitting facilities to accommodate the number of occupants.
-
10.6.3 Ventilation – must be either natural or artificial. All living rooms must have at least one window opening directly into the open air. Cross or through ventilation is ideal.
-
10.6.4 Lighting - There should be adequate either natural and artificial lighting
-
10.6.5 Floors - should be of smooth, hard surfaces that are non-slippery.
-
10.6.6 Walls and Ceilings - should be of durable materials and of good condition.
-
FR
-
10.7.1 The kitchen should be equipped with the following;
-
• An electric or gas cooker
-
• A fridge/freezer
-
• A microwave oven (optional)
-
• A kettle
-
• Shelves/cabinets
-
• sink
-
10.7.2 Worktop & Storage-There should be at least one worktop or working surface for food preparations and adequate storage/shelving facilities. Worktops and preparation tables should be of hard durable material so that it can be easily cleaned and disinfected.
-
10.7.3 Crockery, cutlery & kitchen utensils-There must be adequate crockery, cutlery, kitchen utensils and glassware. Same should be in good condition.
-
10.7.4 Ventilation - Adequate ventilation should be provided either natural or artificial. Windows should be fly proof.
-
10.7.5 Waste bin-A covered waste disposal bin and liner should be provided.
-
10.7.6 Fire equipment-There should be suitable fire equipment readily available.
-
FR
10.8 Fish Cleaning Area
-
10.8.1 Flooring should be of hard durable and non-slippery surface that can be easily cleaned and disinfected.
-
10.8.2 Walls should be of durable materials that can be easily cleaned and disinfected. Same should be in good condition.
-
10.8.3 Worktops and other work surfaces should be of solid and non-corrosive materials that can be easily cleaned and disinfected.
-
10.8.4 Provisions of stainless steel or marble surfaces are accepted.
-
10.8.5 The fish cleaning area should be well ventilated.
-
10.8.6 Refuse bins should be provided.
-
FR
11.0 LP Gas Store
-
11.1 Storage must be well ventilated and secured.
-
11.2 The “No Smoking” sign must be legibly displayed thereon.
-
11.3 Fire Safety Regulations will apply.
-
FR
12.0 Garbage Room/Bin Site
-
12.1 The garbage room/bin site should be provided as per Public Health requirement.
-
FR
13.0 SWIMMING POOL AREA (IF AVAILABLE)
-
13.1 Swimming pool area must be well maintained and clean.
-
13.2 Pool water should be clear and Ph and chlorine levels must be checked and recorded on a daily basis.
-
13.3 Life buoys must be strategically located and visible by all. Same should be in good state of repair.
-
13.4 Depth markings should be clearly shown on each pool.
-
13.5 Public safety notice must be strategically located, legible and in good state (stating opening times, emergency info and rules.
-
13.6 Lighting/Emergency lighting must be available.
-
13.7 Pool furniture should be in good condition and clean.
-
13.8 Shower facility should be in good state of maintenance and clean.
-
13.9 Steps should be in good condition and well maintained. Safety railings should be available with same.
-
FR
14.0 LAUNDRY FACILITY (IF AVAILABLE)
-
14.1 Ventilation- Adequate natural or artificial ventilation should be provided. Ideally, these facilities should be air conditioned and maintained at optimum temperature.
-
14.2 Storage Facilities-Adequate storage facilities for linen, soap and detergents should be provided.
-
FR
15.0 STAFF FACILITIES
-
15.5 Staff facilities Should be provided as per the requirements of the public Health Authority.
-
FR
15.1 Sanitary Facilities
-
15.1.1 Establishments with less than 10 staff should have at least one common changing room and toilet.
-
15.1.2 Establishments with 10 or more staff, should have a separate male/female changing room including lockers, toilets and resting/eating area for the staff.
-
15.1.3 Flooring - Same should be of hard durable and non-slippery surface that can be easily cleaned and disinfected.
-
15.1.3 Flooring - Same should be of hard durable and non-slippery surface that can be easily cleaned and disinfected.
-
15.1.4 Shower/Wash hand basins - Adequate shower facilities and wash hand basins should also be provided.
-
15.1.5 Lighting - Adequate lighting should be provided at both male and female changing rooms.
-
15.1.6 Ventilation - Adequate artificial and/or natural ventilation should be provided.
-
FR
16.0 ELECTRICAL AND FIRE SAFETY
-
16.1 The Fire & Safety Department regulations will apply.
17.0 HUMAN RESOURCES
-
17.1 Management - Depending on the size and organizational structure of the establishment, there should be at least one suitably qualified and experienced person to assist in the day to day operations.
-
17.2 All employees should be provided with the following:
-
• Uniform
-
• Job Description
-
• Contract of Employment
-
• Medical test for food handler
-
• Protective clothing such as chef hats, gloves etc.
-
17.3 Employee’s File - The employer should keep an updated file with all relevant information on each employee.
-
17.4 Training-Continuous training, including in-house programmes should be available.
-
17.5 A person responsible for organising staff training should be available.
-
17.6 Scheme of service - Scheme of service or payment structure as per Ministry responsible for Employment.
-
17.7 Fire Drill – Depending on the size of the operation, Fire drill training must be conducted at least once a year or as recommended by the Fire Safety and Rescue Agency.
-
17.8 First Aid - Key staff members must be trained in first aid.
-
17.9 First aid box - must be available and well stocked as per health Requirements.
-
17.10 Emergency Response Plan - All establishments are required to mainstream risk and disaster management in their business operation. All self-catering establishments should have at least a basic emergency response plan for disaster preparedness. Information on how to develop the plan is obtainable on the Tourism Department website as follows: https/www.tourism.gov.sc or contact the Risk Management Section of the Department
18.0 QUALITY AND STANDARD
-
18.1 The self-catering establishment will also need to comply with the requirements of other regulatory bodies namely the Ministry of Health, Fire Safety Department and the Seychelles Bureau of Standards, not excluding any other Authority for the implementation of quality improvements.
-
FINAL COMMENTS