MLC Trading observation audit

• Audit Title

• Client / Site

• Conducted on

  Date

• Personnel

General Information

• Select date

  Date

• Supervisor (s) on duty

• Frontline staff on duty

FRONT OF HOUSE

• Any uniform issues

• Was the staff briefing carried out - as noted in the operations manual

• Are the staff showing signs of excellent body language

• Are the staff working at a productive pace

• Are the tables getting cleared regularly, before the customer leaves

• Are the staff doing check backs and showing signs of up selling

• Are the staff showing signs of excellent customer service skills E.g. smiling, warm welcome etc

• Are the staff carrying out daily tasks - as noted in the Operations manual

• Is the Supervisor present

• Is the Supervisor communicating with frontline staff and delegating tasks

• Does the room look neat and tidy and set to the correct standards - as noted in the operations manual

• Any issues with room standards - as noted in operations manual

Food and Drink

• Does the display fridge look appealing

• Are drinks produced to the correct standard

Additional information

• Any issues or additional notes

Signatures

• Supervisor

  Sign

• Manager

  Sign