Monthly Desktop Audit V4

Weekly Housekeeping - housing (upload photos or complete via iAuditor/save to shared)

Weekly fire alarm checks - housing (upload photos or complete via iAuditor/save to shared)

Daily H&S check sheet - care (upload photos)

Weekly H&S check sheet - care (upload photos)

Monthly H&S check sheet - care (upload photos)

Daily fire panel checks - care (upload photos)

Weekly hot/cold water checks - care (upload photos)

Weekly water flush checks including voids - care (upload photos)

Weekly internal EML checks - care (upload photos)

Monthly external EML checks - care (upload photos)

Monthly communal window restrictor checks - care (upload photos)

Monthly communal pull cord checks - care (upload photos)

Monthly customer pull cord, pendant & window restrictor checks - care (upload photos)

Monthly thermometer calibration checks - care (upload photos)

Monthly first aid stock checks - care (upload photos)

Monthly disaster box stock checks - care (upload photos)

Monthly SALTO Audit checks - care/housing (upload photos)

NTQ's all stored within shared folder

Void tracker kept up to date

Expression for interest list kept up to date

Scheme management site audit complete via iAuditor, PDF report saved on shared, add date in notes

Area management site audit complete via iAuditor, PDF report saved on shared, add date in notes

Weekly kitchen audits complete within iAuditor, PDF report saved on shared folder

Weekly master key audit (upload photos or complete via iAuditor/save to shared))

Fire door checks are complete and evidenced on the tracker

Home checks are being completed and evidenced on the tracker

Care provider handovers in place for the full month, summary sheet complete including joint management meeting date

Joint management meeting complete, minutes saved within shared folder, add date in notes

Are all care staff H&S induction completed and up to date, ensure all new starters are complete

Monthly pull cord spot check - housing (upload photos or complete via iAuditor/save to shared)), add date in notes

Weekly stocktake sheets complete

Customer attendance tracker complete

Catering panel meeting minutes saved within sheets (quality & transformation - catering - catering panels)

Meeting tracker sheet updated to reflect overview of village, catering and any other meetings complete

Customer list kept up to date

Customer/village monthly meeting complete, minutes saved within shared folder, add date in notes

MLE debt tracker have been updated with commentary

Resident discussion meeting minutes complete with schemes which hold resident funds, add date in notes

Weekly safe audits (if not cashless)

Customer PEEPs are in date, summary is in place

ERP in date, monthly scenarios complete, scenario tracker updated

H&S plan up to date, service certificates in date

Weekly gym audit (upload photo or complete via iAuditor/save to shared)s)

Weekly fire actions complete on C365 - none overdue

No FRA's overdue, actions updated & chased pro-actively

Risk assessments in date

Care provider contact information stored on shared folder

Housing staff contact information stored on shared folder and matches current staff

Kitchen emergency details stored on shared folder

Latest annual customer satisfaction survey report is saved within the quality folder along with an action plan

Complaints are being logged within service360 via an interaction along with early resolution notes

Snap survey complete for grounds maintenance (take photo of survey uploaded webpage), add date in notes

Snap survey complete for window cleaning (take photo of survey uploaded webpage), add date in notes

Annual Policies, H&S induction/renewal, DSE & 3rd party resident fund have all been complete by staff and are not overdue

Monthly staff meeting complete, minutes saved upon shared, add date in notes

Staff tracker in date with no overdue dates within each tab

Monthly Lifestyle KPI dashboards score (Below 9 = Requires Improvement, 9-12= Good, 12-14 = Brilliant)