MOT Brand Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Kerb Appeal

• Is the entrance to the pub free of litter<br>

  Yes

  No

  N/A

• Is outside lighting in working order

  Yes

  No

  N/A

• Is the car park litter and glass free

  Yes

  No

  N/A

• Does all outside POS match WUWD

  Yes

  No

  N/A

• External furniture in good repair

  Yes

  No

  N/A

Entering the pub/initial impressions

• Was the inside clean and tidy

  Yes

  No

  N/A

• Is the team on shift welcoming

  Yes

  No

  N/A

• Were all team in correct uniform

  Yes

  No

  N/A

• Are all table and chairs well maintained

  Yes

  No

  N/A

• Internal POS match WUWD

  Yes

  No

  N/A

• Lights all working

  Yes

  No

  N/A

Bar impressions

• Is the bar clean and tidy

  Yes

  No

  N/A

• Does the back bar match brand standards<br>

  Yes

  No

  N/A

• Did you observe perfect serve with coke products

  Yes

  No

  N/A

• Was there any upswell at any point observed during your visit

  Yes

  No

  N/A

• Do you have all glassware available

  Yes

  No

  N/A

Food experience

• Are all tables set up clean and ready

  Yes

  No

  N/A

• Is food reaching the guest within 20 minutes

  Yes

  No

  N/A

• Have you witnessed check and challenge<br>

  Yes

  No

  N/A

• Did you observe a team member delivering a check back

  Yes

  No

  N/A

• Is the kitchen team wearing correct and clean uniform

  Yes

  No

  N/A

• Are tables being cleared within the correct timescale

  Yes

  No

  N/A

• Did you observe any upswell at the table

  Yes

  No

  N/A

• Are money belts in use

  Yes

  No

  N/A

Facilities

• Is all lighting in working order in toilets

  Yes

  No

  N/A

• Is toilet paper in dispenser available in every cubicle

  Yes

  No

  N/A

• Are soap, hand towels or hand dryers in good working order

  Yes

  No

  N/A

• Locks on cubicle doors

  Yes

  No

  N/A

Farewell

• Does every guest receive a genuine goodbye

  Yes

  No

  N/A

• Is the A board facing the guest on their exit

  Yes

  No

  N/A

• Yes

  No

  N/A

Team wall/knowledge

• We're the team using some form of Pre shift brief

  Yes

  No

  N/A

• Is there commas in relation to recent results

  Yes

  No

  N/A

• Does FOH team member display good knowledge of events/promos

  Yes

  No

  N/A

• Notice board up to date

  Yes

  No

  N/A

Cellar

• Clean tidy (inc tools and taps)

  Yes

  No

  N/A

• All products within date and rotated

  Yes

  No

  N/A

• Temp correct

  Yes

  No

  N/A

• Cask being conditioned

  Yes

  No

  N/A

• PPE in place

  Yes

  No

  N/A