Mystery Diner Report

• Audit Title

• Store Location:

• Conducted on

  Date

• Director of Operations: (auditor)

• Location
  Address

• Personnel

Initial impressions

• Did the outside of the restaurant look warm and inviting

  Yes

  No

  N/A

• Were the toilets clean and well maintained

  Yes

  No

  N/A

• Were all tables, chairs,walls and floors inside the restaurant clean and tidy

  Yes

  No

  N/A

• On a scale Of 1-5, how welcome did you feel from the moment you arrived throughout ur visit

  Yes

  No

  N/A

Service with a smile

• Once in the restaurant were you greeted by a team member within a reasonable length of time, given the number of guests dining

  Yes

  No

  N/A

• Did the Team Member greet you with a smile and eye contact

  Yes

  No

  N/A

• If there were tables available were you seated immediately

  Yes

  No

  N/A

• Did the Team Member introduce themselves

  Yes

  No

  N/A

• Did the team member ask if you had a reward card

  Yes

  No

  N/A

• Was your order taken in a reasonable length of time after being seated, given the number of guests dinning

  Yes

  No

  N/A

• When taking your order was the team member friendly

  Yes

  No

  N/A

• Did the team member build a genuine rapport

  Yes

  No

  N/A

• Did the team member make any personal recommendations, or acknowledgement of your menu choice

  Yes

  No

  N/A

• Did the team member offer you any additional sides to compliment your meal

  Yes

  No

  N/A

• Were you informed of any items un available

  Yes

  No

  N/A

Delicious Drinks

• Did your drinks arrive in a reasonable amount of time after you ordered them, given the amount of guests

  Yes

  No

  N/A

• Quality of drinks

  Yes

  No

  N/A

• Were you offered a second drink or refill

  Yes

  No

  N/A

• Yes

  No

  N/A

Fantastic Food

• Did your main meal arrive within 20 minutes of your starter or 20 minutes after ur order was taken

  Yes

  No

  N/A

• Yes

  No

  N/A

• Quality of the food

  Yes

  No

  N/A

• Correct temperature hot food hot cold food cold

  Yes

  No

  N/A

• Overall satisfaction

  Yes

  No

  N/A

Lasting impressions

• Did any team member check that you were happy with your meal

  Yes

  No

  N/A

• Was your check back done using an open ended question?

  Yes

  No

  N/A

• Did the team member tell you, show you or hand you the dessert menu

  Yes

  No

  N/A

• Were you provided with the bill in a timely manner

  Yes

  No

  N/A

• Were you offered a farewell as you left the restaurant

  Yes

  No

  N/A

• Based on your visit today, on a scale of 1-5, where 1 is very poor and 5 in excellent, how would you rate the value for money at this location

  Yes

  No

  N/A

• Based on you visit today, on a scale of 1-5, where 1 is not likely and 5 is extremely likely is it that you would return to this location

  Yes

  No

  N/A