Mystery Shop 2024

• Mystery Shop Audit

• Restaurant Number

• Conducted on

  Date

• Prepared by

• Location
  Address

Overall Appearance - 35 Points

• 1. Did the Drive-in appear clean and well maintained? (25 Points)

  Yes

  No

• 2. Was the menu board at your stall clean and well maintained? (10 Points)

  Yes

  No

Order Taking - 65 Points

• 3. How long did you wait for someone to greet you after pushing the button to order? (0-10 sec= 10pts, 11-14 sec=6pts, 15-19 sec= 4pts, 20 sec= 2pts, > 20 sec=0pts

  Yes

  No

• 4. Was the wait time for someone to greet you and take your order acceptable? (5 Points)

  Yes

  No

• 5. Did your order taker greet you in a friendly manner? any type of greeting (15 Points)

  Yes

  No

• 6. Did your order take repeat your order for clarification (15 Points)

  Yes

  No

• 7. Did your order taker offer additional items or to upsize your order to complement your meal? (20 Points)

  Yes

  No

Order Delivery/Checkback - 105 Points

• 8. Did your order include a chicken entree?

  Yes

  No

• 9. How long did it take to receive order from the time you finished with the order taker? (chicken: 4:15 min or less=20 pts, 4:16-4:59 min=10pts, 5min or longer=0pts; NON-Chicken 3:45 min or less=20 pts, 3:46-4min=15pts, 4:01-4:59min=10pts, 5min or longer=0pts)

  Yes

  No

• 10. Was the wait time to receive your meal acceptable? (5 points)

  Yes

  No

• 11. Did your carhop greet you when they arrived? (25 points)

  Yes

  No

• 12. Did your carhop introduce themselves? (10 points)

  Yes

  No

• 13. Did your carhop repeat your order? (5 points)

  Yes

  No

• 14. Did your carhop offer condiments? (10 points)

  Yes

  No

• 15. Did your carhop mention using the "Red Button" if you need anything? (15 points)

  Yes

  No

• 16. Did your carhop thank you? (15 points)

  Yes

  No

• 17. Did your carhop say anything to invite you back (e.g. "See you next time")? 5 points

  Yes

  No

• 18. Was your carhop's appearance clean and neat? (15 points)

  Yes

  No

• 19. Name or description of the carhop:

• 20. Did your carhop checkback with you during your visit? (20 points)

  Yes

  No

Order Quality - 70 Points

• 21. Did you receive exactly what you ordered (was your order correct) (20 Points)

  Yes

  No

• 22. Was your food hot and fresh? (20 Points)

  Yes

  No

• 23. Was your drink cup free of spills? (15 points)

  Yes

  No

• 24. Were napkins, salt packet(s), and a mint included with your meal? (15 points)

  Yes

  No

Guest Feedback

• 25. How would you rate the overall value of your meal? Mark one only:

  Very Good value (N/S)

  4 (n/s)

  3 (n/s)

  2 (n/s)

  1: Not at all likely

• 26. Based on today's visit, how likely are you to return to this location in the future? Mark one only:

  5 Very Likely

  4 Fair

  3 Poor

  1 Not at all Likely N/S

• 27. Is there anything else you would like to share with us regarding your visit today?