Carhop WOW Service

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Carhop Attire - 125 points

• name tag worn and is legible

  Yes

  No

  N/A

• Proper pants worn (black in color, no jeans)

  Yes

  No

  N/A

• Proper shirt worn ( polo, tucked and if wearing jacket solid in color with no name brand print on it)

  Yes

  No

  N/A

• Hands and nails clean

  Yes

  No

  N/A

• Cap / Visor worn (hair restraint)

  Yes

  No

  N/A

• Jewelry followed by DLR policy

  Yes

  No

  N/A

• Apron worn

  Yes

  No

  N/A

• Changer and wallet worn and in use

  Yes

  No

  N/A

• Wearing proper foot gear (e.g. slip resistance shoes)

  Yes

  No

  N/A

WOW Carhop - 130 points

• Did carhop greet the guest?

  Yes

  No

  N/A

• Did carhop introduce themselves?

  Yes

  No

  N/A

• Did carhop make eye contact and smile?

  Yes

  No

  N/A

• Did carhop repeat the order back to guest?

  Yes

  No

  N/A

• Did carhop offer condiments?

  Yes

  No

  N/A

• Did carhop mention using the "Red Button" if you need anything else?

  Yes

  No

  N/A

• Did carhop thank the guest?

  Yes

  No

  N/A

• Did the carhop say anything to invite the guest back?

  Yes

  No

  N/A

• Did carhop checkback on guest?

  Yes

  No

  N/A

• Did carhop display a sense of urgency and hustle back?

  Yes

  No

  N/A

WOW Switch Board - 100 points

• Use a sincere greeting and your name? (We are having a great day at Sonic! My name is (Sally), it will be my pleasure to take your order".

  Yes

  No

  N/A

• Did switchboard operator greet the guest in a friendly manner?

  Yes

  No

  N/A

• Did switchboard operator offer additional items or to upsize the order?

  Yes

  No

  N/A

• Did switchboard operator repeat the order for clarification?

  Yes

  No

  N/A

• Did switchboard operator give the total?

  Yes

  No

  N/A

• Did switchboard operator thank the guest and give a closing greeting. e.g. "Thanks for making our Sonic your Sonic".

  Yes

  No

  N/A