Mystery Shopper

• Conducted on

  Date
• Store Location
  Address

• Site Area

  Area 12 Jantima Koipol

• Store Number

  ST.64

• Action By

  Select SGM ASGM CDM CDO Check Out Other, Please specify

  • SGM
  • ASGM
  • CDM
  • CDO
  • Check Out
  • Other, Please specify

• Is the customer already a Makro member?

  Yes

  No

  N/A

• Please text Makro Customer No. (13-14Digit)

• Customer Name

• Avg. to sales per day? (Please text the only number)

  Select Less than 1,000 THB. 1,000-3,000 THB. 3,000-5,000 THB. 5,000-10,000 THB, 10,000-30,000 THB. 30,000-50,000 THB Over than 50,000 THB

  • Less than 1,000 THB.
  • 1,000-3,000 THB.
  • 3,000-5,000 THB.
  • 5,000-10,000 THB,
  • 10,000-30,000 THB.
  • 30,000-50,000 THB
  • Over than 50,000 THB

• Customer Zone

  1Koh Phangan

  2Baan Tai

  3Koh Tao

  4Other

• Please addition noted.

• Road

  Select Donsai Taladkao Thong Nai Parn Thong Sala Thong Sala-Baan Tai Thong Sala - Chaloglum Baantai Robkoh Srithanu-Haad Yao Na Amphor Haad Salad Hin Kong Koh Phangan Mae Haad Chaloglum Naiwok-Woktum Haad Rin Other

  • Donsai
  • Taladkao
  • Thong Nai Parn
  • Thong Sala
  • Thong Sala-Baan Tai
  • Thong Sala - Chaloglum
  • Baantai
  • Robkoh
  • Srithanu-Haad Yao
  • Na Amphor
  • Haad Salad
  • Hin Kong
  • Koh Phangan
  • Mae Haad
  • Chaloglum
  • Naiwok-Woktum
  • Haad Rin
  • Other

First impression score.

• First impression when customers step into the store.

• Yes

  No

  N/A

Information Counter.

• The reception counter area is clean and tidy?

  Pass

  Fail

  N/A

• Please addition noted.

• Availability of service personnel in front of the information counter?

  Good

  Fair

  Poor

  N/A

• Please addition noted.

• The staff speak polite, good-natured, dress politely and put in a proper manner?

  Good

  Fair

  Poor

  N/A

• Please addition noted.

• Makro Staff, They work with willingness, quickness, and care?

  Yes

  No

  N/A

• Please addition noted.

• Please addition noted.

• Makro staff can provide advice, answer questions, and answer questions correctly and reliably?

  Yes

  No

  N/A

• Duration of service.

  Compliant

  Non-Compliant

  N/A

• Please addition noted.

• Are all cashiers engaging with customers and providing great customer<br>service?

  Compliant

  Non-Compliant

  N/A

• All checkout equipment working properly & available for cashiers?

  Compliant

  Non-Compliant

  N/A

Bakery

• All Bakery zone, Well merchandised, clean and signed?

  Yes

  No

  N/A

• Please addition noted.

• Bakery department free from expired and/or flies in the<br>department?

  Yes

  No

  N/A

• Please addition noted.

• Product price?

  Yes

  No

  N/A

• Please addition noted.

• Customer confidence in the product?

  Yes

  No

  N/A

• Please addition noted.

• Arrangement of shop equipment such as gloves, steel products, etc.

  Yes

  No

  N/A

• Please addition noted.

Chilled & Frozen

• All Chilled&Forzen zone, Well merchandised, clean, and signed?

  Yes

  No

  N/A

• Please addition noted.

• Chilled & Frozen department free from expired and/or flies in the<br>department?

  Yes

  No

  N/A

• Please addition noted.

• Product price?

  Yes

  No

  N/A

• Please addition noted.

• Customer confidence in the product?

  Yes

  No

  N/A

• Please addition noted.

• Are all Dairy Chilled staff/PC engaging with customers and providing great<br>customer service?

  Yes

  No

  N/A

• Please addition noted.

Fresh Fruit & Vegetable

• F&V fridges & display units clean, neat, free of dirt & debris?

  Yes

  No

  N/A

• Please addition noted.

• F&V department free from spoiled & bruised and/or flies in the<br>department?

  Yes

  No

  N/A

• Please addition noted.

• Product price?

  Yes

  No

  N/A

• Please addition noted.

• Customer confidence in the product?

  Yes

  No

  N/A

• Please addition noted.

• Are all F&V staff/PC engaging with customers and providing great<br>customer service?

  Yes

  No

  N/A

• Please addition noted.

Butchery

• Butchery department free from smell and insects (e.g. cockroach, fly)

  Yes

  No

  N/A

• Please addition noted.

• Are all butchery fixtures, chilled cabinets and cases well merchandised,<br>clean and signed correctly?

  Yes

  No

  N/A

• Please addition noted.

• Product price?

  Yes

  No

  N/A

• Please addition noted.

• Customer confidence in the product?

  Yes

  No

  N/A

• Please addition noted.

• Are all Butchey staff/PC engaging with customers and providing great<br>customer service?

  Yes

  No

  N/A

• Please addition noted.

Fish

• Fish department free from smell and insects (e.g. cockroach, fly)

  Yes

  No

  N/A

• Please addition noted.

• Fish & Seafood equipment working, clean and tidy including glass & cases?

  Yes

  No

  N/A

• Please addition noted.

• Product price?

  Yes

  No

  N/A

• Please addition noted.

• Customer confidence in the product?

  Yes

  No

  N/A

• Please addition noted.

• Are all Fish staff/PC engaging with customers and providing great<br>customer service?

  Yes

  No

  N/A

• Please addition noted.

Dry Food & Non Food

• Dry Food/Non-Food Display zone clean, neat, and free of debris?

  Yes

  No

  N/A

• Please addition noted.

• Dry Food/Non-Food, Well merchandised and signed correctly?

  Yes

  No

  N/A

• Please addition noted

• Product price?

  Yes

  No

  N/A

• Please addition noted.

• Customer confidence in the product?

  Yes

  No

  N/A

• Please addition noted.

• Are all DF/NF staff/PC engaging with customers and providing great<br>customer service?

  Yes

  No

  N/A

• Please addition noted.

Facilities

• Car Park clean and tidy including bins?

  Yes

  No

  N/A

• All vendor tenants at the front of the store clean, neat & tidy

  Yes

  No

  N/A

• All Store toilets in clean & working condition?

  Yes

  No

  N/A

• Store Floor is in good condition & polished and/or clean?

  Yes

  No

  N/A

• Trolleys, Cart is normally to use?

  Yes

  No

  N/A

Conducted by

• Signature

  Sign