Information

  • Conducted on

  • Store Name and Number

Store Information

  • Region

  • Store Manager

  • Regional Manager / lead

Standards

  • Full front of house floor walk with leader - feed in any incorrect POS changes and ensure they are completed in 7 days

  • Are digital windows working correctly

  • Does the store have the right opening times listed

  • Is the chalkboard attractive from a customer perspective and as per office

  • Are all skirting boards clean and dust free

  • Do all live devices have demo content on them

  • Are all TV screens working in store

  • Are all lights working in the store and if more than 3 out has this been logged and what is the reference.

  • Had the store got any missing VM equipment and if so is this being chased and when was it last chased

  • Are all acc's priced and also dust free and merchandised correctly

  • Is the till area clean and well organised and clutter free

  • Has the store been hovered the previous day as well as mopped

  • Do all phones have the correct price tickets on them as well as correct backing cards

  • Are all sides being cleaned down at the end of the day using a clean cloth or duster to do this

  • Is the back office desk area clear of paperwork and well organised

  • Is the value board 100% up to date as of that morning.

  • Is the most current this week and this weekend displayed in the relevant section and being signed off by the team

  • Are all demo phones organised accordingly and charged and ready to go

  • Is the stock room tidy and correctly laid out

  • Has the back office been hovered the previous day

  • Are all back office skirting boards and fire extinguishers clean and dust free

People

  • Are all staff registered on best with a photo

  • Are the team aware of who has been nominated on best and why

  • Is the teams holiday up to date

  • Update profile tool and discuss any vacancies

  • Is mandatory training 100% up to date for the whole team

  • Have all staff reviews been completed by the 7th with clear objectives set that the team member can articulate

  • Are all HR folders up to date with team clear on there JD

  • Does the store manager have a PDP and review this with them

  • Are monthly team meetings scheduled in and happening

  • Are the team aware of aspire and what the programme is

  • Are the team aware of the last your say results and what this means

  • Are the whole team at the highest level of digital academy

Customer

  • Is the stores blended NPS over 80% what is the staff breakdown

  • What is the activity to grow if below required standard

  • Has the store had any complaints in the quarter? If so what activity has taken place with the advisors?

  • Have all complaints been closed in 48 hours?

  • Is the last mystery shop over 80%? If not what is the activity to turn around

  • Is the year to date mystery shop over 80%

  • Are repairs 100% booked out and received in

  • Are advocates being completed and what is happening with the information

  • Can team log in to Excalibur

  • Do all staff have all there codes

  • Are the team able to complete stage 1 and 2

  • Have all staff attended were EE training

Operations

  • Is the stores risk matrix position below 300? If not what activity is needed to ensure it is?

  • Are any staff in the top 300 risk advisors?

  • Is sickness being recorded correctly with RTW

  • Are RA all gone from the store within 72 hours check stock control

  • Is force churn folder up to date

  • Is health and safety folder up to date

  • Steve to complete a H&S checklist

  • Have actions from last compliance visit happened

  • Are staff aware of there rota for the next 6 weeks

  • Is tablet till usage over 85% week to date and month to date? If not why

Commercials

  • Is the store green for PAYM month to date?

  • Is the store green for HBB month to date

  • Is the store platinum for value month to date

  • Did the store finish double platinum last month

  • If no to the above what is the activity that will drive this and by when

  • Is the hero and zero board present and up to date

  • Are there any zero sellers in the store in P2P / tablets / MIFI and HBB? When was the last time they sold if yes

  • Can the team articulate the commission structure

  • Is the target calculator up to date

  • Does the store have any validations

  • Can staff articulate current PAYM offers as per this week / this weekend

  • Are CRF's being used to a high level

  • Are staff getting customers in to store by being pro active with there surroundings

Overview and sign off

  • Select date

  • Add signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.