New business store visit

Full front of house floor walk with leader - feed in any incorrect POS changes and ensure they are completed in 7 days

Are digital windows working correctly

Does the store have the right opening times listed

Is the chalkboard attractive from a customer perspective and as per office

Are all skirting boards clean and dust free

Do all live devices have demo content on them

Are all TV screens working in store

Are all lights working in the store and if more than 3 out has this been logged and what is the reference.

Had the store got any missing VM equipment and if so is this being chased and when was it last chased

Are all acc's priced and also dust free and merchandised correctly

Is the till area clean and well organised and clutter free

Has the store been hovered the previous day as well as mopped

Do all phones have the correct price tickets on them as well as correct backing cards

Are all sides being cleaned down at the end of the day using a clean cloth or duster to do this

Is the back office desk area clear of paperwork and well organised

Is the value board 100% up to date as of that morning.

Is the most current this week and this weekend displayed in the relevant section and being signed off by the team

Are all demo phones organised accordingly and charged and ready to go

Is the stock room tidy and correctly laid out

Has the back office been hovered the previous day

Are all back office skirting boards and fire extinguishers clean and dust free

Are all staff registered on best with a photo

Are the team aware of who has been nominated on best and why

Is the teams holiday up to date

Is mandatory training 100% up to date for the whole team

Have all staff reviews been completed by the 7th with clear objectives set that the team member can articulate

Are all HR folders up to date with team clear on there JD

Does the store manager have a PDP and review this with them

Are monthly team meetings scheduled in and happening

Are the team aware of aspire and what the programme is

Are the team aware of the last your say results and what this means

Are the whole team at the highest level of digital academy

Is the stores blended NPS over 80% what is the staff breakdown

What is the activity to grow if below required standard

Has the store had any complaints in the quarter? If so what activity has taken place with the advisors?

Have all complaints been closed in 48 hours?

Is the last mystery shop over 80%? If not what is the activity to turn around

Is the year to date mystery shop over 80%

Are repairs 100% booked out and received in

Are advocates being completed and what is happening with the information

Can team log in to Excalibur

Do all staff have all there codes

Are the team able to complete stage 1 and 2

Have all staff attended were EE training

Is the stores risk matrix position below 300? If not what activity is needed to ensure it is?

Are any staff in the top 300 risk advisors?

Is sickness being recorded correctly with RTW

Are RA all gone from the store within 72 hours check stock control

Is force churn folder up to date

Is health and safety folder up to date

Steve to complete a H&S checklist

Have actions from last compliance visit happened

Are staff aware of there rota for the next 6 weeks

Is tablet till usage over 85% week to date and month to date? If not why

Is the store green for PAYM month to date?

Is the store green for HBB month to date

Is the store platinum for value month to date

Did the store finish double platinum last month

Is the hero and zero board present and up to date

Are there any zero sellers in the store in P2P / tablets / MIFI and HBB? When was the last time they sold if yes

Can the team articulate the commission structure

Is the target calculator up to date

Does the store have any validations

Can staff articulate current PAYM offers as per this week / this weekend

Are CRF's being used to a high level

Are staff getting customers in to store by being pro active with there surroundings