NEW LOCATION HEALTH AUDIT 2024

• Conducted on

  Date

• Prepared by

• Location
  Address

STOREFRONT

• Exterior signage is in good condition and working properly.

  Select 0= Signage is not working properly 1= Signage is working properly but is not in good condition-- paint is peeling/ there's a layer of dust and/or cobwebs 2= Signage is working, it's clean and fresh-looking.

  • 0= Signage is not working properly
  • 1= Signage is working properly but is not in good condition-- paint is peeling/ there's a layer of dust and/or cobwebs
  • 2= Signage is working, it's clean and fresh-looking.

• Exterior glass is clean and presentable (no cobwebs or fingerprints)

  Select 0= Dust, cobwebs, fingerprint indicating glass has not been wiped down recently 1=No cobwebs or dust. Some fingerprints but it is clear the glass is cleaned frequently 2= No cobwebs or dust. Fingerprints are minimal but it is clear the glass is cleaned on a regular basis.

  • 0= Dust, cobwebs, fingerprint indicating glass has not been wiped down recently
  • 1=No cobwebs or dust. Some fingerprints but it is clear the glass is cleaned frequently
  • 2= No cobwebs or dust. Fingerprints are minimal but it is clear the glass is cleaned on a regular basis.

• Exterior graphics look new - No peeling, tearing, or fading colors. If there is a plan in place to fix existing graphics (marketing request, contractor hired, etc.), mark "N/A" with a note explaining why.

  Pass

  Fail

  N/A

LOBBY

• Is the music upbeat and turned up to an appropriate level? (Automatic fail if team is not utilizing CloudCover)

  Select 0= Music is not on 1= Music is on, but on a low level or genre chosen is not upbeat 2=Music is on at an appropriate level and upbeat!

  • 0= Music is not on
  • 1= Music is on, but on a low level or genre chosen is not upbeat
  • 2=Music is on at an appropriate level and upbeat!

• Floors and lighting are clean - no visible dust, dirt, or grime

  Select 0= Multiple dust bunnies and/or dirt spots; does not look like the lobby has been swept/ mopped recently 1= Minimal dust bunnies and/ or dirt spots, but it looks like they swept/mopped recently 2= No dust bunnies and floor has no dirt spots

  • 0= Multiple dust bunnies and/or dirt spots; does not look like the lobby has been swept/ mopped recently
  • 1= Minimal dust bunnies and/ or dirt spots, but it looks like they swept/mopped recently
  • 2= No dust bunnies and floor has no dirt spots

• Walls and baseboards are free of scuff marks and dirt. Touch up paint is done properly.

  Select 0= Dusty baseboards, holes in walls, various scuff marks 1= Minimal scuff marks, minimal paint touch ups needed 2= Baseboards are clean, no scuff marks, no paint touch ups needed.

  • 0= Dusty baseboards, holes in walls, various scuff marks
  • 1= Minimal scuff marks, minimal paint touch ups needed
  • 2= Baseboards are clean, no scuff marks, no paint touch ups needed.

• All wires are hidden or have a cover, to the best of the location's ability.

  Pass

  Fail

  N/A

• Merchandise display is well presented - sharp-looking, dust-free, & shirts displayed on a hanger sorted by size.

  Select 0= Shirts are not organized.There is dust on the display. 1= Minimal dust; shirts on display look presentable 2= No dust; shirts on display look presentable

  • 0= Shirts are not organized.There is dust on the display.
  • 1= Minimal dust; shirts on display look presentable
  • 2= No dust; shirts on display look presentable

• Lobby seating is highly durable and new looking with only minor scratches.

  Select 0= Seating is in poor condition and requires immediate replacement 1= Seating has some wear and tear but is still functional 2= Seating is sturdy and only has minor scratches

  • 0= Seating is in poor condition and requires immediate replacement
  • 1= Seating has some wear and tear but is still functional
  • 2= Seating is sturdy and only has minor scratches

• Photo wall looks brand new - free of any paint chips or dirt.

  Select 0= There are various paint chips/ dirt spots 1= There are minor paint chips/ dirt spots 2= There are no paint chips/ dirt spots

  • 0= There are various paint chips/ dirt spots
  • 1= There are minor paint chips/ dirt spots
  • 2= There are no paint chips/ dirt spots

• Lobby TVs are on and working properly, with proper content displayed.

  Select 0= TV's are not turned on or do not work 1= TVs do not work but the location has actively started on a fix and waiting for it to arrive 2= TV's working properly and are on.

  • 0= TV's are not turned on or do not work
  • 1= TVs do not work but the location has actively started on a fix and waiting for it to arrive
  • 2= TV's working properly and are on.

• Mounted items such as QR codes, promo signs, or window displays are leveled and sharp looking - no tape showing

  Select 0= Most mounted items are not level and tape is showing 1= Only few mounted items are not level. Tape is hidden. 2= All mounted items are leveled and no tape is showing

  • 0= Most mounted items are not level and tape is showing
  • 1= Only few mounted items are not level. Tape is hidden.
  • 2= All mounted items are leveled and no tape is showing

HALLWAYS & BRIEFING ROOMS

• Walls and baseboards are free of scuff marks and dirt. Touch up paint is done properly.

  Select 0= Dusty baseboards, holes in walls, various scuff marks 1= Minimal scuff marks, minimal paint touch ups needed 2= Baseboards are clean, no scuff marks, no paint touch ups needed.

  • 0= Dusty baseboards, holes in walls, various scuff marks
  • 1= Minimal scuff marks, minimal paint touch ups needed
  • 2= Baseboards are clean, no scuff marks, no paint touch ups needed.

• Floors are clean to the best of their ability.

  Select 0= Multiple dust bunnies and/or dirt spots; does not look like the lobby has been swept/ mopped recently 1= Minimal dust bunnies and/ or dirt spots, but it looks like they swept/mopped recently 2= No dust bunnies and floor has no dirt spots

  • 0= Multiple dust bunnies and/or dirt spots; does not look like the lobby has been swept/ mopped recently
  • 1= Minimal dust bunnies and/ or dirt spots, but it looks like they swept/mopped recently
  • 2= No dust bunnies and floor has no dirt spots

• Lockers cannot be knocked over by guests, due to its sturdiness or being wall mounted. All locker cubbies lock properly, labels are not peeling, and locker keys hang on a lanyard or bracelet.

  Pass

  Fail

  N/A

• Entrance doors are scuff free, dirt free, and any decals are in good condition.

  Pass

  Fail

  N/A

• Briefing TVs have no wires exposed and there's a designated spot for the remote.

  Pass

  Fail

  N/A

• Red button is in good condition and sound with lights works properly

  Select 0= Button sound and lights are not working 1= Lights and sound are working, paint touch-ups are needed 2= Lights and sound are working, no touch ups are required.

  • 0= Button sound and lights are not working
  • 1= Lights and sound are working, paint touch-ups are needed
  • 2= Lights and sound are working, no touch ups are required.

FRONT DESK

• The front desk counter is tidy, clean, and free of clutter - cell phones, food, personal employee items should not be visible

  Pass

  Fail

  N/A

• Drawers are organized (Each item has a specific place to live)

  Select 0= Items in drawers do not have a clear organization 1= Items are loosely organized; requires tidying up 2= Drawers are clean and well-organized

  • 0= Items in drawers do not have a clear organization
  • 1= Items are loosely organized; requires tidying up
  • 2= Drawers are clean and well-organized

• All printed collateral is in stock? (brochures, business cards, stickers, etc.)

  Select 0= One item or more is out of stock and location has not placed a marketing request for a refill on said item 1= One item is out of stock; however, there is a pending marketing request in for said item. 2: All collateral is in stock

  • 0= One item or more is out of stock and location has not placed a marketing request for a refill on said item
  • 1= One item is out of stock; however, there is a pending marketing request in for said item.
  • 2: All collateral is in stock

• Backstock merchandise: All shirts are organized by style, color, and size

  Pass

  Fail

  N/A

• The front desk binder is up to date: logins, FD training specifics, package information, 1-pager & overall easy to find answers to FAQ questions

  Select 0= Binder does not have all the required checklist or other training specifics 1= Binder has required items, but some info needs to be updated 2= Binder has all required items and is organized

  • 0= Binder does not have all the required checklist or other training specifics
  • 1= Binder has required items, but some info needs to be updated
  • 2= Binder has all required items and is organized

• Opening / Closing tasks are completed daily, signed off by a team member, and held accountable if not.

  Select 0= 2 or more checklists are missing initials and dates. Tasks are not clearly completed. 1= 1 checklist is missing initials/ dates. Tasks are clearly completed. 2= All checklists are signed and dated correctly; tasks are completed

  • 0= 2 or more checklists are missing initials and dates. Tasks are not clearly completed.
  • 1= 1 checklist is missing initials/ dates. Tasks are clearly completed.
  • 2= All checklists are signed and dated correctly; tasks are completed

• The cash drawer is counted for every opening/closing shift. There is a spreadsheet log with no missing entries for the past month.

  Pass

  Fail

  N/A

• FD computer folders and google drive files are well organized and easy to locate - (package info, invoices, print outs, etc.)

  Select 0= Various documents in the drive don't have a home. 1= Drive is mostly organized with only few documents that need organization. 2= Drive is organized and every document has a folder it lives in.

  • 0= Various documents in the drive don't have a home.
  • 1= Drive is mostly organized with only few documents that need organization.
  • 2= Drive is organized and every document has a folder it lives in.

• Every email response has a greeting and closing. The language used is professional, accommodating, and with no misspellings.

  Pass

  Fail

  N/A

• Incoming guest emails are responded to within 24 hours

  Pass

  Fail

  N/A

• Are phones working properly, and is voicemail set up? Test 1 calls & 1 voicemail. Ask team how well the phone systems work.

  Pass

  Fail

  N/A

• Phone calls are answered within 3 rings, to the best of the team's ability.

  Pass

  Fail

  N/A

• BookNow card reader is working properly (pass if any issues are communicated with AM prior to the audit).

  Pass

  Fail

  N/A

EPISODE HEALTH

Episode #

• Which episode is this?

• All puzzles are working properly or there is an active DT ticket with a seamless workaround in place.

  Pass

  Fail

  N/A

• Overall prop health is up to standard.

  Select 0= 4+ items require cleaning, paint touch-ups, or replacements. 1= 1-3 items require cleaning, paint touch-ups, or replacements. 2= 0 items require cleaning, paint touch-ups, or replacements.

  • 0= 4+ items require cleaning, paint touch-ups, or replacements.
  • 1= 1-3 items require cleaning, paint touch-ups, or replacements.
  • 2= 0 items require cleaning, paint touch-ups, or replacements.

• Furniture is properly cleaned and in good condition.

  Pass

  Minor Improvement Needed

  Fail

  N/A

• Paint touch ups are completed with proper color matching and application.

  Pass

  Fail

  N/A

• Mounted items are sturdy and unable to be removed by guests.

  Pass

  Fail

  N/A

• Episode Cleanliness

  Select 0= Episode needs dusting/sweeping. Dust bunnies/ cobwebs are present. 1= No visible dust bunnies, but areas more hidden to guests (i.e. high surfaces) needs to be cleaned. 2= Episodes are spotless.

  • 0= Episode needs dusting/sweeping. Dust bunnies/ cobwebs are present.
  • 1= No visible dust bunnies, but areas more hidden to guests (i.e. high surfaces) needs to be cleaned.
  • 2= Episodes are spotless.

• IT/AV - audio, clue-giving, lighting, and cameras all work properly with zero issues

  Pass

  Fail

  N/A

• Lock numbers/letters are easy to read and open. Secret doors/maglocked doors are seamlessly closed as intended.

  Pass

  Fail

  N/A

Event Suite (select N/A if not applicable)

• Presentability - suite is staged, floors are clean, walls are scuff free, dust free overall

  Select 0= Suite is not set up according to the suite staging guidelines. 1= Suite is staged, but requires cleaning attention/ minimal touch-ups. 2= Suite is staged, cleaned, and no touch-ups are required N/A

  • 0= Suite is not set up according to the suite staging guidelines.
  • 1= Suite is staged, but requires cleaning attention/ minimal touch-ups.
  • 2= Suite is staged, cleaned, and no touch-ups are required
  • N/A

• Service kitchen (if applicable) is spotless, fridge cleaned out, cabinets are organized with only what's needed for an event (not storage)

  Select 0= Cabinets are being used for misc. storage not for events. Fridge and counters need cleaning. 1= Cabinets are organized with the applicable items for events. Kitchen needs minimal cleaning 2= Cabinets are organized and kitchen/fridge is clean. N/A

  • 0= Cabinets are being used for misc. storage not for events. Fridge and counters need cleaning.
  • 1= Cabinets are organized with the applicable items for events. Kitchen needs minimal cleaning
  • 2= Cabinets are organized and kitchen/fridge is clean.
  • N/A

• Suite has all the necessary supplies to host a birthday package or large event

  Pass

  Fail

  N/A

• Tables and chairs are in good condition.

  Pass

  Fail

  N/A

• Suite has the ability to play music

  Pass

  Fail

  N/A

BEHIND THE SCENES

Prop Closet & Storage

• Overall organization and cleanliness. Everything has a place; tools are put back and not strewn throughout the closet. Unnecessary items are discarded.

  Pass

  Fail

  N/A

• A storage container is designated for each episode that includes backup props and supplies. Seasonal decor is packed, labeled, and stored in a specific section

  Pass

  Fail

  N/A

• There is at least 1 backup of every type of lock; organized and easy to find.

  Pass

  Fail

  N/A

• Paint buckets and spray paints are labeled with color/episode and paintbrushes are well maintained

  Select 0= Paint buckets are not labeled. New paint brushes needed. 1= Few paint buckets need labeling. Paint brushes are well-maintained 2= All episode-specific colors are labeled. Paint brushes are well-maintained.

  • 0= Paint buckets are not labeled. New paint brushes needed.
  • 1= Few paint buckets need labeling. Paint brushes are well-maintained
  • 2= All episode-specific colors are labeled. Paint brushes are well-maintained.

• Cleaning assets - Broom, mop, vacuum are in good condition

  Select 0= Mop needs replacing. Broom head needs replacing. Vacuum needs its filter/ brush cleaned or tank emptied. 1= Mop and broom in good condition. Vacuum needs filter/ brush cleaned. 2= All cleaning assets are in good condition.

  • 0= Mop needs replacing. Broom head needs replacing. Vacuum needs its filter/ brush cleaned or tank emptied.
  • 1= Mop and broom in good condition. Vacuum needs filter/ brush cleaned.
  • 2= All cleaning assets are in good condition.

• Water heater / electrical box complies with fire code - no supplies near or on top

  Pass

  Fail

  N/A

Bathroom

• Toilet is clean/stain-free, mirror is spotless, sink is spotless, walls are clean, and smells decent

  Select 0= Bathroom(s) require immediate attention; not presentable to a guest due to stains, smell, etc. 1= Bathroom(s) requireminimal cleaning, but there are clear practices in place to attend to bathrooms frequently. 2= Bathrooms are spotless

  • 0= Bathroom(s) require immediate attention; not presentable to a guest due to stains, smell, etc.
  • 1= Bathroom(s) requireminimal cleaning, but there are clear practices in place to attend to bathrooms frequently.
  • 2= Bathrooms are spotless

• Paper products, soap, & cleaning supplies are in stock/organized

  Pass

  Fail

  N/A

• Drinking fountains are working properly and clean, to the best of the location's ability.

  Select 0= It is clear the drinking fountains are not regularly cleaned or fountains do not work properly. 1= If fountains are not working properly the location has put in effort to get them repaired, and they are clean. 2= Fountains work properly and it is clear the location regularly cleans them.

  • 0= It is clear the drinking fountains are not regularly cleaned or fountains do not work properly.
  • 1= If fountains are not working properly the location has put in effort to get them repaired, and they are clean.
  • 2= Fountains work properly and it is clear the location regularly cleans them.

Maintenance

• There is a designated work station for repairs, maintenance, and DT training

  Pass

  Fail

  N/A

• Does this location have proper safety equipment? (safety glasses, work gloves, & respirator)

  Pass

  Fail

  N/A

• Drill bit boxes are well-organized and only missing a few bits-- any bits needed for common repairs are in stock and easy to locate.

  Pass

  Fail

  N/A

• Loose hardware and supplies are organized and stored in a specific place

  Select 0= DT area looks disheveled and has not been organized recently 1= A few things seem out of place, but overall it looks as though things have a home 2= It is clear the DT area is maintained on a regular basis

  • 0= DT area looks disheveled and has not been organized recently
  • 1= A few things seem out of place, but overall it looks as though things have a home
  • 2= It is clear the DT area is maintained on a regular basis

• HVAC maintenance is performed quarterly (confirmed through verifying the most recent HVAC receipt)

  Pass

  Fail

  N/A

• Fire extinguishers are not expired and mounted where they should be

  Pass

  Fail

  N/A

CONTROL ROOM

• Hardware and assets are in good condition - desks, monitors, headphones, chairs, etc.

  Select 0= Multiple items within the control room or at front desk need replacing and is affecting the efficiency of the team 1= A few items may need replacing; however, it is not effecting the efficiency of the team 2= All items are in good condition

  • 0= Multiple items within the control room or at front desk need replacing and is affecting the efficiency of the team
  • 1= A few items may need replacing; however, it is not effecting the efficiency of the team
  • 2= All items are in good condition

• Walls are scuff-free and any holes are patched correctly

  Select 0= Walls need patching and repainting 1= Walls do not need any patch work done. Minimal scuff marks 2= Walls are well-maintained

  • 0= Walls need patching and repainting
  • 1= Walls do not need any patch work done. Minimal scuff marks
  • 2= Walls are well-maintained

• Behind the CR desks and PC towers are dusted and well-maintained

  Select 0= Layers of dust are present behind desks/ on the PC tower vents 1: Minimal dusting needed. No large dust bunnies. 2: This area is dust-free

  • 0= Layers of dust are present behind desks/ on the PC tower vents
  • 1: Minimal dusting needed. No large dust bunnies.
  • 2: This area is dust-free

• CR wires and cables are organized, untangled, and tucked away to the best of its ability

  Select 0= No cable management. 1= Cable management is attempted, but could be improved with tracks, zipties, or mounts. 2= Cable management is fully completed to the best of the location's ability.

  • 0= No cable management.
  • 1= Cable management is attempted, but could be improved with tracks, zipties, or mounts.
  • 2= Cable management is fully completed to the best of the location's ability.

• I escaped signs are new looking with minimal scratches

  Select 0= Signs need obvious replacing and affects the quality of team photos 1: Some scratches but overall does not affect team photo quality. Signs requiring a replacement already have a marketing request submitted. 2: Signs look new, with only minimal scratches.

  • 0= Signs need obvious replacing and affects the quality of team photos
  • 1: Some scratches but overall does not affect team photo quality. Signs requiring a replacement already have a marketing request submitted.
  • 2: Signs look new, with only minimal scratches.

• Opening/closing duties are signed off daily and held accountable if not.

  Select 0= 2 or more checklists are missing initials and dates. Tasks are not clearly completed. 1= 1 checklist is missing initials/ dates. Tasks are clearly completed. 2= All checklists are signed and dated correctly; tasks are completed

  • 0= 2 or more checklists are missing initials and dates. Tasks are not clearly completed.
  • 1= 1 checklist is missing initials/ dates. Tasks are clearly completed.
  • 2= All checklists are signed and dated correctly; tasks are completed

• Episode puzzle flows and reset sheets are laminated and 100% accurate

  Select 0= 1 or more flow sheets have inaccurate information or are not laminated 1= Flow sheets are correct and laminated but could use a reprint or replacement 2= Flow sheets have correct information and are new-looking (no sharpie corrections)

  • 0= 1 or more flow sheets have inaccurate information or are not laminated
  • 1= Flow sheets are correct and laminated but could use a reprint or replacement
  • 2= Flow sheets have correct information and are new-looking (no sharpie corrections)

• Daily to do board is filled out with store objectives, reminders, and tasks to complete during downtime

  Pass

  Fail

  N/A

• CR has an organized inventory box for backup keys and any missing key is reported through a form or slack channel

  Select 0= Location is out of backup keys for 1 or more games 1= Backup keys are fully stocked, but area is disorganized 2= Backup keys are in stock and area is organized with episode labels.

  • 0= Location is out of backup keys for 1 or more games
  • 1= Backup keys are fully stocked, but area is disorganized
  • 2= Backup keys are in stock and area is organized with episode labels.

• General supplies that fall under the same genre or family are organized together and stored in specific spot (iescaped stickers, batteries, clue buttons, aux cords, office supplies)

  Select 0= Items in drawers do not have a clear organization 1= Items are loosely organized; requires tidying up 2= Drawers are clean and well-organized

  • 0= Items in drawers do not have a clear organization
  • 1= Items are loosely organized; requires tidying up
  • 2= Drawers are clean and well-organized

• Computer stations have suggested room-by-room escape times and post-episode reminder either on the monitor itself or posted above the desk.

  Select 0= Room by room escape times missing for one or more games or no post ep reminders posted 1= Room-by-room escape times and post-episode reminders are posted but need replacing 2= Room-by-room escape times and post-ep reminders are posted and look new.

  • 0= Room by room escape times missing for one or more games or no post ep reminders posted
  • 1= Room-by-room escape times and post-episode reminders are posted but need replacing
  • 2= Room-by-room escape times and post-ep reminders are posted and look new.

• Proper labor law posters are mounted and up to date.

  Pass

  Fail

  N/A

Break Room or Control Room Food Area

• Cabinets and drawers are organized and dust free

  Select 0= Items in cabinets/ drawers are not organized, there clearly aren't designated locations for each item 1= Items in cabinets/ drawers have designated spots but require light organization 2= Cabinets/ drawers are clean and organized

  • 0= Items in cabinets/ drawers are not organized, there clearly aren't designated locations for each item
  • 1= Items in cabinets/ drawers have designated spots but require light organization
  • 2= Cabinets/ drawers are clean and organized

• Sink, Microwave, fridge, oven, coffee maker are clean and in good condition

  Select 0= Various appliances in the break area need cleaning 1= Few appliances need light cleaning 2= All appliances are clean

  • 0= Various appliances in the break area need cleaning
  • 1= Few appliances need light cleaning
  • 2= All appliances are clean

• First Aid box lives in a designated location that is easy to access; it's properly supplied (or located in the control room)

  Pass

  Fail

  N/A

• Suggestion box is visible and accessible for employees to use

  Pass

  Fail

  N/A

• Yes

  No

GM OFFICE

• Manager's office and desk area has a clean/organized workspace and is presentable for meetings

  Select 0= Manager office needs cleaning and organizing 1= Manager office is well-maintained but could use light cleaning 2= Manager office is spotless and organized

  • 0= Manager office needs cleaning and organizing
  • 1= Manager office is well-maintained but could use light cleaning
  • 2= Manager office is spotless and organized