Next Gen Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Which department do you want to audit?

  Select Reception Sales Food & Beverage Gym Floor Swim School Crèche Operations

  • Reception
  • Sales
  • Food & Beverage
  • Gym Floor
  • Swim School
  • Crèche
  • Operations

Reception

• Is the outside entrance clear of rubbish and clear from any hazards?

  Safe

  At Risk

  N/A

• Are the entrance doors and mats clean and clear from any hazards?

  Safe

  At Risk

  N/A

• Is the fire cupboard and panel free from obstruction and easily accessible for the fire department

  Yes

  No

  N/A

• Is the hallway/foyer leading out to the tennis door walls clean from scuff marks and fingerprints

  Yes

  No

  N/A

• Are the Ottoman's clean and free of scuff marks

  Yes

  No

  N/A

• Is the members notice board visible, clear and up to date with events/promotions?

  Yes

  No

  N/A

• Is the entrance floor clean and free of rubbish?

  Safe

  At Risk

  N/A

• Are reception actively welcoming/acknowledging members on there way in and out?<br>

  Yes

  No

  N/A

• Are the turnstiles clean and clear from obstruction?

  Yes

  No

  N/A

• Is the front side of the reception desk clean?

  Yes

  No

  N/A

• Is the back side of the reception desk clean and clear of clutter?

  Yes

  No

  N/A

• Are the rubbish bins clean and clear of rubbish for staff to use?

  Yes

  No

  N/A

• Are the towels replenished?

  Yes

  No

  N/A

• Is the guest register book filled out correctly?

  Yes

  No

  N/A

• Is there a receptionist present at all times?

  Yes

  No

  N/A

• How many staff are present at the time of this audit?

• Are the receptionist staff in there uniform as per Next Gen guidlines?

  Yes

  No

  N/A

• Is the staff reception engaging and inviting through effective stock placement and marketing?

  Yes

  No

  N/A

• Is the merchancdice made available on the reception and is it displayed neatly and within brand guidelines?

  Yes

  No

  N/A

• Is all merchandise and stationary replenished?

  Yes

  No

  N/A

• Is the first aid box replenished?

  Yes

  No

  N/A

• All electrical equipment tested and tagged?

  Yes

  No

  N/A

• Press switch if you want to conduct a staff personnel audit

  Off

  On

• Staff Personnel Audit

Staff Member

• Name of staff member audited

• Select date

  Date

• Did staff greet members with a smile on there way in and out of the club?

  Yes

  No

  N/A

• Did the receptionist acknowledge members presence whilst on a telephone call or serving another member?

  Yes

  No

  N/A

• Has the staff member replenished all merchendise and stationary stock in a neat and tidy fashion?

  Yes

  No

  N/A

• Has the staff used their mobile phones during this audit

  No

  Yes

• Have all items which were logged in the maintenance defect book from one week previous been actioned?<br>

  Yes

  No

  N/A

• Is the staff member presenting a 5 star image?

  Yes

  No

  N/A

• Staff (5 Star) Presentation: Tick off the appropriate that best describes how the staff is presented.

• Wearing uniform as per brand guidelines

• Uniform neat and tidy as per presentation guidelines?

• Hair neat and tidy as per presentation guidelines?

• Following the correct body piercing presentation guidelines?

• Following the correct body tattooing presentation guidelines?

• Following the correct jewellery presentation guidelines?

• Wearing name badge with correct name

Food & Beverage

Swim School

Gym Floor

Sales