Audit

Which department do you want to audit?
Reception

Is the outside entrance clear of rubbish and clear from any hazards?

Are the entrance doors and mats clean and clear from any hazards?

Is the fire cupboard and panel free from obstruction and easily accessible for the fire department

Is the hallway/foyer leading out to the tennis door walls clean from scuff marks and fingerprints

Are the Ottoman's clean and free of scuff marks

Is the members notice board visible, clear and up to date with events/promotions?

Is the entrance floor clean and free of rubbish?

Are reception actively welcoming/acknowledging members on there way in and out?

Are the turnstiles clean and clear from obstruction?

Is the front side of the reception desk clean?

Is the back side of the reception desk clean and clear of clutter?

Are the rubbish bins clean and clear of rubbish for staff to use?

Are the towels replenished?

Is the guest register book filled out correctly?

Is there a receptionist present at all times?

How many staff are present at the time of this audit?

Are the receptionist staff in there uniform as per Next Gen guidlines?

Is the staff reception engaging and inviting through effective stock placement and marketing?

Is the merchancdice made available on the reception and is it displayed neatly and within brand guidelines?

Is all merchandise and stationary replenished?

Is the first aid box replenished?

All electrical equipment tested and tagged?

Press switch if you want to conduct a staff personnel audit

Staff Personnel Audit

Staff Member

Name of staff member audited

Select date

Did staff greet members with a smile on there way in and out of the club?

Did the receptionist acknowledge members presence whilst on a telephone call or serving another member?

Has the staff member replenished all merchendise and stationary stock in a neat and tidy fashion?

Has the staff used their mobile phones during this audit

Have all items which were logged in the maintenance defect book from one week previous been actioned?

Is the staff member presenting a 5 star image?

Staff (5 Star) Presentation: Tick off the appropriate that best describes how the staff is presented.

Wearing uniform as per brand guidelines

Uniform neat and tidy as per presentation guidelines?

Hair neat and tidy as per presentation guidelines?

Following the correct body piercing presentation guidelines?

Following the correct body tattooing presentation guidelines?

Following the correct jewellery presentation guidelines?

Wearing name badge with correct name

Food & Beverage
Swim School
Gym Floor
Sales
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.