NEXT GEN - CLUB BRAND STANDARDS AUDIT

• Conducted on

  Date

• Prepared by

• Location
  Address

OUTSIDE/ENTRANCE

• Is the front door free of cobwebs and dust?

  Good

  Fair

  Poor

  N/A

• Is the area in front of the door free of rubbish?

  Good

  Fair

  Poor

  N/A

• Does the door display accurate opening hours?

  Yes

  No

  N/A

• Is the front door and front window glass free from marks?

  Good

  Fair

  Poor

  N/A

• Is the front area floor clean and tidy?

  Good

  Fair

  Poor

  N/A

• Is the external space welcoming in your opinion?

  Good

  Fair

  Poor

  N/A

RECEPTION & MEMBER SEATING AREA

• Does the Reception area present well?

  Good

  Fair

  Poor

  N/A

• Is the reception area clear of personal items?

  Yes

  No

  N/A

• Is the member section inviting in your opinion?

  Yes

  No

  N/A

• Are staff well presented and wearing nametags?

  Yes

  No

  N/A

• Is the soft sell seating area tidy?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Are club magazines/marketing collateral available for members/prospects and neatly presented?

  Yes

  No

  N/A

• Is our signage in the reception/member area in 'clip frames' and updated/onbrand?

  Yes

  No

  N/A

• Do you have a member board (blackboard or notice board)?

  Yes

  No

  N/A

• Does this show something relevant and inspiring to members/guest?

  Yes

  No

  N/A

• Is the reception desk clear - with two or less items 'resting on the desk' eg pricing and business cards...?

  Yes

  No

  N/A

• Is the member/seating area dusty? (Check product section and 'dust' with finger)

  Yes

  No

  N/A

• Is this section safe and well set for kids?

  Yes

  No

  N/A

CAFE AREA

• Is the cafe clean, neat and well presented?

  Good

  Fair

  Poor

  N/A

• Are staff well presented and wearing name tags and uniform?

  Good

  Fair

  Poor

  N/A

• Are tables cleared as per expectations?

  Good

  Fair

  Poor

  N/A

• Is seating adequate?

  Good

  Fair

  Poor

  N/A

• Are fridges full and well presented?

  Good

  Fair

  Poor

  N/A

• Are windows clean inside and out?

  Good

  Fair

  Poor

  N/A

CRECHE

• Is the Creche kept safe for kids? (No chemicals, sharp edges or risks available for kids)

  Good

  Fair

  Poor

  N/A

• Is the area acceptable in terms of presentation/neatness?

  Good

  Fair

  Poor

  N/A

• Are staff well presented and wearing name tags?

  Good

  Fair

  Poor

  N/A

• Is the floor very clean?

  Good

  Fair

  Poor

  N/A

• Are teams WWCC up to date and accessible?

  Good

  Fair

  Poor

  N/A

POOL (DOWNSTAIRS)

• Is pool deck clean and clear of any trip/spill hazards?

  Yes

  No

  N/A

• Have pool levels been checked?

  Yes

  No

  N/A

• Are Sauna/Steam rooms operational?

  Yes

  No

  N/A

• Is pool clock working?

  Yes

  No

  N/A

• Are pool loungers in good condition?

  Yes

  No

  N/A

• Is pool signage clean and clear?

  Yes

  No

  N/A

GYM FLOOR

• Are gym floor PTS/coaches in full uniform?

  Select Good Fair Poor N/A

  • Good
  • Fair
  • Poor
  • N/A

• Is there less than 2 x pieces of equipment Out of order?

  Good

  Fair

  Poor

  N/A

• If equipment is out of order is the appropriate signage and process followed to fix?

  Good

  Fair

  Poor

  N/A

• Are the walls clean and mark free?

  Good

  Fair

  Poor

  N/A

• Is the gym floor clean and mark free?

  Good

  Fair

  Poor

  N/A

• Is equipment cleaned between and after each session? (or as req.)

  Yes

  No

  N/A

• Is the studio equipment set up in a neat and presentable fashion?

  Yes

  No

  N/A

• Are the machines kept clean and dust free? (Rub finger on areas not often used, corners etc and check for dust)

  Good

  Fair

  Poor

  N/A

• Are the walls dusted?

  Yes

  No

  N/A

• Are the TVs dusted and mark free?

  Yes

  No

  N/A

• Is the water fountain mark free and clean?

  Yes

  No

  N/A

• Is under treadmills cleans?

  Yes

  No

  N/A

• Are weights/equipment put back in relevant section?

  Yes

  No

  N/A

• Can you see a gym floor trainer presence?

  Yes

  No

  N/A

• Is there a clear PT Profile board visible for members and is it Current?

  Yes

  No

  N/A

• Is gymfloor clock working?

  Yes

  No

  N/A

GF STUDIO 1

• If applicable is this area at a good standard (use training zone questions to measure standard)?

  Yes

  No

  N/A

• Is the microphone in good working order?

  Yes

  No

  N/A

• Is the stage free from trip/slip and other hazards?

  Yes

  No

  N/A

• Is the door in good working order/glass clean?

  Yes

  No

  N/A

• Is the audio at a good working level?

  Yes

  No

  N/A

• Is air con/fans operating at good temp/level?

  Yes

  No

  N/A

• Is equipment stored safely and in its place?

  Yes

  No

  N/A

• Is floor clean?

  Yes

  No

  N/A

• Are walls clean and free from scuff marks?

  Yes

  No

  N/A

GF STUDIO 2 (SPIN)

• If applicable is this area at a good standard (use training zone questions to measure standard)?

  Yes

  No

  N/A

• Is the microphone in good working order?

  Yes

  No

  N/A

• Is the stage free from trip/slip and other hazards?

  Yes

  No

  N/A

• Is the door in good working order/glass clean?

  Yes

  No

  N/A

• Is the audio at a good working level?

  Yes

  No

  N/A

• Is air con/fans operating at good temp/level?

  Yes

  No

  N/A

• Is equipment stored safely and in its place?

  Yes

  No

  N/A

• Is floor clean?

  Yes

  No

  N/A

• Are walls clean and free from scuff marks?

  Yes

  No

  N/A

ROOFTOP POOL

• Is pool deck clean and clear of any trip/spill hazards?

  Yes

  No

  N/A

• Have pool levels been checked?

  Yes

  No

  N/A

• Is the rooftop deck well presented?

  Yes

  No

  N/A

• Is the areas pool clock working?

  Yes

  No

  N/A

• Are pool loungers in good condition?

  Yes

  No

  N/A

• Is pool signage clean and clear?

  Yes

  No

  N/A

• Is seating available and well presented?

  Yes

  No

  N/A

• Is walkway to rooftop pool very clean?

  Yes

  No

  N/A

COURTS (TENNIS AND SQUASH)

• Are areas clean and clear?

  Yes

  No

  N/A

• Is lawn/floor clean and free from tears/marks?

  Yes

  No

  N/A

• Are nets in good working order?

  Yes

  No

  N/A

• Are chairs available and in good condition?

  Yes

  No

  N/A

• Is signage near/around courts clear and current?

  Yes

  No

  N/A

CULTURE AND ENERGY

• Would you say listening/watching the session currently the coach is commanding the session? (PT or group)

  Good

  Fair

  Poor

  N/A

• Is the coach ensuring the client is enjoying themselves?

  Good

  Fair

  Poor

  N/A

• Are they making the experience enjoyable and fun where possible/appropriate?

  Good

  Fair

  Poor

  N/A

• Is the coach engaging with members and those that walk in during sessions (where possible)?

  Good

  Fair

  Poor

  N/A

• Does the coach pick up on notes in the system pre coaching clients?

  Good

  Fair

  Poor

  N/A

• Is the music/audio in the club at a good level?

  Good

  Fair

  Poor

  N/A

CHANGE ROOMS

• Are the change areas kept very clean?

  Yes

  No

  N/A

• Are the floors free from dust and dirt?

  Yes

  No

  N/A

• Are the walls free from dust and dirt?

  Yes

  No

  N/A

• Are there hangers available?

  Yes

  No

  N/A

• Are there lockers available? (working and clean)

  Yes

  No

  N/A

• Are the change rooms well presented?

  Yes

  No

  N/A

• Do the change rooms have relevant and current marketing presented in clip frames?

  Yes

  No

  N/A

• Are floors free from hair?

  Yes

  No

  N/A

• Are mirrors clean with no residue or marks?

  Yes

  No

  N/A

BATHROOMS

• Are the bathroom doors clean back and front?

  Yes

  No

  N/A

• Are the sinks tidy and mark free?

  Yes

  No

  N/A

• Is there soap, toilet paper, deoderant etc ready for use in bathroom?

  Yes

  No

  N/A

• is the bathroom floor clean?

  Yes

  No

  N/A

• Are shower floors clean from residue and dirt build up?

  Yes

  No

  N/A

• Is there toilet paper available?

  Yes

  No

  N/A

• Are the advertising clip frames current and on brand with relevant marketing materials (eg. no old programs or items with no dates etc..)

  Yes

  No

  N/A

STAFF ROOM

• Is equipment stored safely?

  Yes

  No

  N/A

• Are the staff appliances (eg microwave) clean and working?

  Good

  Fair

  Poor

  N/A

• Are personal belongings stored here out of member sight?

  Yes

  No

  N/A

• Is equipment stored in a neat fashion and everything has it's place?

  Yes

  No

  N/A

• Are cleaning products neat and tidy?

  Yes

  No

  N/A

ADMIN + BACK OF HOUSE

• Does the club have 100 plus Google reviews (all responded to)?

  Yes

  No

  N/A

• Are the club numbers updated on team workboard and visible?

  Yes

  No

  N/A

• Are all trainers current in their relevant certs? eg First aid etc... (And can I see and track easily)

  Good

  Fair

  Poor

  N/A

• Does the club have a branded voicemail set up?

  Yes

  No

  N/A

• Are all messages cleared on the phone?

  Yes

  No

  N/A

• Are long term suspensions kept to a minimum? (12 weeks max and if over 12, notes on why shown?)

  Good

  Fair

  Poor

  N/A

• Is there a current first aid kit available?

  Good

  Fair

  Poor

  N/A

• Is there a defib available and checked up to date?

  Good

  Fair

  Poor

  N/A

• Are all the club social media messages responded to? (currently)

  Good

  Fair

  Poor

  N/A

• Have we Replied to emails, starred them and filter them away?

  Good

  Fair

  Poor

  N/A