Inspection

OUTSIDE/ENTRANCE

Is the front door free of cobwebs and dust?

Is the area in front of the door free of rubbish?

Does the door display accurate opening hours?

Is the front door and front window glass free from marks?

Is the front area floor clean and tidy?

Is the external space welcoming in your opinion?

RECEPTION & MEMBER SEATING AREA

Does the Reception area present well?

Is the reception area clear of personal items?

Is the member section inviting in your opinion?

Are staff well presented and wearing nametags?

Is the soft sell seating area tidy?

Are club magazines/marketing collateral available for members/prospects and neatly presented?

Is our signage in the reception/member area in 'clip frames' and updated/onbrand?

Do you have a member board (blackboard or notice board)?

Does this show something relevant and inspiring to members/guest?

Is the reception desk clear - with two or less items 'resting on the desk' eg pricing and business cards...?

Is the member/seating area dusty? (Check product section and 'dust' with finger)

Is this section safe and well set for kids?

CAFE AREA

Is the cafe clean, neat and well presented?

Are staff well presented and wearing name tags and uniform?

Are tables cleared as per expectations?

Is seating adequate?

Are fridges full and well presented?

Are windows clean inside and out?

CRECHE

Is the Creche kept safe for kids? (No chemicals, sharp edges or risks available for kids)

Is the area acceptable in terms of presentation/neatness?

Are staff well presented and wearing name tags?

Is the floor very clean?

Are teams WWCC up to date and accessible?

POOL (DOWNSTAIRS)

Is pool deck clean and clear of any trip/spill hazards?

Have pool levels been checked?

Are Sauna/Steam rooms operational?

Is pool clock working?

Are pool loungers in good condition?

Is pool signage clean and clear?

GYM FLOOR
Are gym floor PTS/coaches in full uniform?

Is there less than 2 x pieces of equipment Out of order?

If equipment is out of order is the appropriate signage and process followed to fix?

Are the walls clean and mark free?

Is the gym floor clean and mark free?

Is equipment cleaned between and after each session? (or as req.)

Is the studio equipment set up in a neat and presentable fashion?

Are the machines kept clean and dust free? (Rub finger on areas not often used, corners etc and check for dust)

Are the walls dusted?

Are the TVs dusted and mark free?

Is the water fountain mark free and clean?

Is under treadmills cleans?

Are weights/equipment put back in relevant section?

Can you see a gym floor trainer presence?

Is there a clear PT Profile board visible for members and is it Current?

Is gymfloor clock working?

GF STUDIO 1

If applicable is this area at a good standard (use training zone questions to measure standard)?

Is the microphone in good working order?

Is the stage free from trip/slip and other hazards?

Is the door in good working order/glass clean?

Is the audio at a good working level?

Is air con/fans operating at good temp/level?

Is equipment stored safely and in its place?

Is floor clean?

Are walls clean and free from scuff marks?

GF STUDIO 2 (SPIN)

If applicable is this area at a good standard (use training zone questions to measure standard)?

Is the microphone in good working order?

Is the stage free from trip/slip and other hazards?

Is the door in good working order/glass clean?

Is the audio at a good working level?

Is air con/fans operating at good temp/level?

Is equipment stored safely and in its place?

Is floor clean?

Are walls clean and free from scuff marks?

ROOFTOP POOL

Is pool deck clean and clear of any trip/spill hazards?

Have pool levels been checked?

Is the rooftop deck well presented?

Is the areas pool clock working?

Are pool loungers in good condition?

Is pool signage clean and clear?

Is seating available and well presented?

Is walkway to rooftop pool very clean?

COURTS (TENNIS AND SQUASH)

Are areas clean and clear?

Is lawn/floor clean and free from tears/marks?

Are nets in good working order?

Are chairs available and in good condition?

Is signage near/around courts clear and current?

CULTURE AND ENERGY

Would you say listening/watching the session currently the coach is commanding the session? (PT or group)

Is the coach ensuring the client is enjoying themselves?

Are they making the experience enjoyable and fun where possible/appropriate?

Is the coach engaging with members and those that walk in during sessions (where possible)?

Does the coach pick up on notes in the system pre coaching clients?

Is the music/audio in the club at a good level?

CHANGE ROOMS

Are the change areas kept very clean?

Are the floors free from dust and dirt?

Are the walls free from dust and dirt?

Are there hangers available?

Are there lockers available? (working and clean)

Are the change rooms well presented?

Do the change rooms have relevant and current marketing presented in clip frames?

Are floors free from hair?

Are mirrors clean with no residue or marks?

BATHROOMS

Are the bathroom doors clean back and front?

Are the sinks tidy and mark free?

Is there soap, toilet paper, deoderant etc ready for use in bathroom?

is the bathroom floor clean?

Are shower floors clean from residue and dirt build up?

Is there toilet paper available?

Are the advertising clip frames current and on brand with relevant marketing materials (eg. no old programs or items with no dates etc..)

STAFF ROOM

Is equipment stored safely?

Are the staff appliances (eg microwave) clean and working?

Are personal belongings stored here out of member sight?

Is equipment stored in a neat fashion and everything has it's place?

Are cleaning products neat and tidy?

ADMIN + BACK OF HOUSE

Does the club have 100 plus Google reviews (all responded to)?

Are the club numbers updated on team workboard and visible?

Are all trainers current in their relevant certs? eg First aid etc... (And can I see and track easily)

Does the club have a branded voicemail set up?

Are all messages cleared on the phone?

Are long term suspensions kept to a minimum? (12 weeks max and if over 12, notes on why shown?)

Is there a current first aid kit available?

Is there a defib available and checked up to date?

Are all the club social media messages responded to? (currently)

Have we Replied to emails, starred them and filter them away?

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.