SAOR Standards - Fitness Business Audit

• Client / Site

• Conducted on

  Date

• Prepared by

• The below audit is to be used as a guide to track and monitor the clubs cleanliness, general standards, branding and more... It is important to be objective and look in depth for this audit. We encourage you to take picture and add them to the reference and track your progress monthly by using this audit report.

• To use the audit simply follow the steps below by answering the questions with a good, fair, poor or NA response. If an area is not applicable simply click N/A - the same goes for a full section. Always N/A rather than skip as it ensures the score % is more accurate.

External

• Is the area free from litter, cigarette buts, etc

  Yes

  No

  N/A

• Are the external windows & signage clean and in working order?

  Yes

  No

  N/A

• Are the external posters/advertising & signage to brand standards, clean etc?

  Yes

  No

  N/A

• Is external lighting in full working order?

  Yes

  No

  N/A

• PLEASE ENTER ANY RELEVANT INFORMATION ABOUT THE ABOVE SECTION: Notes can include new ideas, strategies or items for said section.

Entrance

• Are front doors clean and in working order?

  Good

  Fair

  Poor

  N/A

• Is the area clean, vacuumed, free of dust, litter etc?

  Good

  Fair

  Poor

  N/A

• Are all light bulbs working?

  Good

  Fair

  Poor

  N/A

• When the phone rings at the facility is it answered within 5 rings max?

  Yes

  No

  N/A
Exercise Areas

• Are TRX straps in good repair and attached to the frame correctly?

  Good

  Fair

  Poor

  N/A

• Has high dusting been completed? So no cobwebs etc..

  Good

  Fair

  Poor

  N/A

• Is class timetable displayed with the current timetable?

  Good

  Fair

  Poor

  N/A

• Are mirrors & mirror frames clean & free of dust?

  Good

  Fair

  Poor

  N/A

• Does the exercise area have cleaning spray/wipes etc available?

  Good

  Fair

  Poor

  N/A

• Is the cardio equipment clean?

  Good

  Fair

  Poor

  N/A

• Is the cardio equipment in line to brand standards?

  Good

  Fair

  Poor

  N/A

• Are weights plates clean, tidy and in good repair?

  Good

  Fair

  Poor

  N/A

• Are the gym floors vacuumed and cleaned to a high standard?

  Good

  Fair

  Poor

  N/A

• Are gym walls clean of marks?

  Good

  Fair

  Poor

  N/A

Free weights Area

• Is area tidy, weights put away, benches in line etc?

  Good

  Fair

  Poor

  N/A

• Is all signage branded & in clip frames

  Good

  Fair

  Poor

  N/A

• Is weight plates free off chalk & dust?

  Good

  Fair

  Poor

  N/A

• Is the floor clean and free of litter?

  Good

  Fair

  Poor

  N/A

• Are the walls clean?

  Good

  Fair

  Poor

  N/A

• Are the mirrors clean & mirror frames free of dust?

  Good

  Fair

  Poor

  N/A

• Is high dusting complete? i.e. no cobwebs on rig or in wall corners.

  Good

  Fair

  Poor

  N/A

• Does the area have cleaning spray/wipes available?

  Good

  Fair

  Poor

  N/A

Studio One

• Is the studio clean and tidy?

  Good

  Fair

  Poor

  N/A

• Are the walls clean in this studio?

  Good

  Fair

  Poor

  N/A

• Is the equipment clean and no tears/dents on any machines/equipment?

  Good

  Fair

  Poor

  N/A

• Is there cleaning equipment spray and wipes available to use?

  Good

  Fair

  Poor

  N/A

• Is the studio marketing on brand and in a clip frame?

  Good

  Fair

  Poor

  N/A

• Is the studio air con working if available?

  Good

  Fair

  Poor

  N/A

• Is equipment stored in a neat and tidy way?

  Good

  Fair

  Poor

  N/A

Toilets, Disable toilet & Shower

• Is the shower walls clean? Check for stains

  Good

  Fair

  Poor

  N/A

• Is the shower drain free?

  Good

  Fair

  Poor

  N/A

• Are mirrors clean?

  Good

  Fair

  Poor

  N/A

• Are the toilet sink & surrounding area clean?

  Good

  Fair

  Poor

  N/A

• Are the toilet walls clean?

  Good

  Fair

  Poor

  N/A

• Is the floor clean & free of litter? Including corners

  Good

  Fair

  Poor

  N/A

Reception/Members Area

• Is the carpet clean and free of litter?

  Good

  Fair

  Poor

  N/A

• Are vending machines/fridges fully stocked?

  Good

  Fair

  Poor

  N/A

• Is the vending machine/fridge glass clean?

  Good

  Fair

  Poor

  N/A

• Is marketing material readily available? i.e. are there flyers, info in case someone walks in mid session

  Good

  Fair

  Poor

  N/A

• Is there a members sign up/consultation area available so new potential members can speak to someone about their reason for interest?

  Good

  Fair

  Poor

  N/A

• Is there a member notice board for upcoming events, items in club? i.e. a fitness competition on the horizon, members birthdays, club improvements etc..

  Good

  Fair

  Poor

  N/A

Creche/Childcare

• Is the Childcare area fit for purpose?

  Good

  Fair

  Poor

  N/A

• Is the floor area extremely clean?

  Good

  Fair

  Poor

  N/A

• Are all chemicals put away and locked if in cupboard?

  Good

  Fair

  Poor

  N/A

• Do your childcare team have a current WWCC?

  Yes

  No

  N/A

• Is there a gate or locked entrance way and in working order?

  Good

  Fair

  Poor

  N/A

Safety

• Are you and your staff first aid/CPR trained? And is this certification current?

  Yes

  No

  N/A

• Is your gym floor free from sharp edges and trip hazards?

  Good

  Fair

  Poor

  N/A

• If you store cleaning chemicals on site are they stored away from members in a locked area?

  Good

  Fair

  Poor

  N/A

• Do you have a defibrillator on site? (Is it tested and flashing green) Legally this may not be a requirement where you are at but it is always recommended

  Good

  Fair

  Poor

  N/A

• Are risks assessed on a regular basis and hazards identified using a process in your facility?

  Good

  Fair

  Poor

  N/A

Other

• Do you have a branded business voicemail which is current? (Mobile and office number)

  Good

  Fair

  Poor

  N/A

• Do you have business cards available? (1 Check reception/office and 2 check your wallet)

  Good

  Fair

  Poor

  N/A

• Do you have a secure lead capturing method, i.e. if someone enters your facility do you capture their data in one single space?

  Good

  Fair

  Poor

  N/A

• Are you and/or your team wearing a branded uniform?

  Good

  Fair

  Poor

  N/A

• Are your social media comments/posts responded to within 24 hours or receiving? Check current page for examples..

  Good

  Fair

  Poor

  N/A

• Have you connected with one new business this month to create a new B2B partnership or at least begin talks?

  Good

  Fair

  Poor

  N/A

• Do you have a blocked out business development period of time in our day AND DOES IT GET DONE????

  Good

  Fair

  Poor

  N/A

• Do you have an in club/office document updated which shows your current monthly sales, leavers and overall growth and also can you access these numbers from day one of opening i.e. how many members do you have?

  Good

  Fair

  Poor

  N/A

• Do you have a weekly/fortnightly/monthly newsletter?

  Good

  Fair

  Poor

  N/A

• Do you have current google reviews and if so are they updated/responded to?

  Good

  Fair

  Poor

  N/A