Title Page
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Conducted on
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Prepared by
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Location
OUTSIDE/ENTRANCE
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Is the front door free of cobwebs and dust?
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Is the area in front of the door free of rubbish?
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Does the door display accurate opening hours?
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Is the front door and front window glass free from marks?
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Is the front area floor clean and tidy?
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Is the external space welcoming in your opinion?
RECEPTION & MEMBER SEATING AREA
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Does the Reception area present well?
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Is the reception area clear of personal items?
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Is the member section inviting in your opinion?
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Had Gymsales been updated in the last 3 hours?
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Is the seating area tidy?
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Are club magazines available for members/prospects and neatly presented?
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Is our signage in the reception/member area in 'clip frames' and updated/onbrand?
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Do you have a member board (blackboard or notice board)?
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Does this show something relevant and inspiring to members/guest?
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Is the reception desk clear - with two or less items 'resting on the desk' eg pricing and business cards...?
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Is the member/seating area dusty? (Check product section and 'dust' with finger)
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Is there a 'childcare' zone designated for kids to stay in during sessions when parents are in speedfit?
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Is this child section very clean and well presented?
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Is this section safe and well set for kids?
TRAINING ZONE
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Are coaches in full uniform?
- Good
- Fair
- Poor
- N/A
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Are the walls clean and mark free?
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Is the gym floor clean and mark free?
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Is equipment cleaned between and after each session? (or as req.)
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Is the studio equipment set up in a neat and presentable fashion?
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Are the machines kept clean and dust free? (Rub finger on areas not often used, corners etc and check for dust)
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Are the walls dusted?
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Are the TVs dusted and mark free?
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Is the water fountain mark free and clean?
SUIT UP AREA
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Is the suit up area kept to suitable standard?
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Is the area fit for its purpose?
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Is the area kept clean and neat?
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Are the relevant cleaning materials easily available?
SELF SERVICE STATION
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Are there Fresh clean glasses available?<br>
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Is the area acceptable in terms of presentation/neatness?
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Are all products available and presented well?
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Is the sink very clean?
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Are there silver cups available for clients?
CHANGE ROOMS
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Are the change areas kept very clean?
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Are the floors free from dust and dirt?
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Are the walls free from dust and dirt?
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Are there hangers available?
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Are there lockers available? (working and clean)
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Are the change rooms well presented?
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Do the change rooms have relevant and current marketing presented in clip frames?
BATHROOMS
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Are the bathroom doors clean back and front?
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Are the sinks tidy and mark free?
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Is there soap, toilet paper, deoderant etc ready for use in bathroom?
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Is the mirrow clean?
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is the bathroom floor clean?
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Are towels replaced daily?
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Are the advertising clip frames current and on brand with relevant marketing materials (eg. no old programs or items with no dates etc..)
STAFF ROOM
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Is equipment stored safely?
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Are the staff appliances (eg microwave) clean and working?
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Are personal belongings stored here out of member sight?
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Is equipment stored in a neat fashion and everything has it's place?
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Are cleaning products neat and tidy?
STUDIO TWO (If applicable)
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If applicable is this area at a good standard (use training zone questions to measure standard)?
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ADMIN + BACK OF HOUSE
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Does the club have 10 plus Google reviews (all responded to)?
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Do the Gymsales and Spreadsheet numbers match for the month? (allowance of 3 units in the difference)
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Are all trainers current in their relevant certs? eg First aid etc... (And can I see and track easily)
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Does the club have a branded voicemail set up?
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Are all messages cleared on the phone?
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Are long term suspensions kept to a minimum? (12 weeks max and if over 12, notes on why shown?)
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Is there a current first aid kit available?
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Is there a defib available and checked up to date?
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Are all the club social media messages responded to? (currently)
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Have we Replied to emails, starred them and filter them away?
CULTURE AND ENERGY
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Would you say listening/watching the session currently the coach is commanding the session?
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Is the coach ensuring the client is enjoying themselves?
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Are they making the experience enjoyable and fun where possible/appropriate?
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Is the coach engaging with members and those that walk in during sessions (where possible)?
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Does the coach pick up on notes in the system pre coaching clients?
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Is the music/audio in the club at a good level?