Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
THE RESTAURANT - SETTING THE SCENE
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Are the opening hours and breakfast price displayed?
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Is the host greeting guests with a warm welcome?
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Is the guest name being used?
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Are all team members wearing name badges, and is their uniform clean and tidy?
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Is coffee and tea being offered upon guests sitting down? -Tea being served in pots
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Is Starbucks coffee being offered to all guests?
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Are guests tables being cleared and monitored throughout the service?
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Are check backs being made with all guests?
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Is a supervisor walking the floor ensuring all responsibility's are being met and speaking to guests?
TABLE SETTING
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Is the sugar bowl clean with 10 white, 10 brown and 10 sweeteners?
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Does each place setting have a 12oz white mug?
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Does each place setting have main knife, side knife, fork and dessert spoon laid on a tri fold white napkin?
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Is the non-handled milk jug placed on a white saucer in the centre of the table with teaspoon per setting
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Are the salt and pepper pots full and clean?
HOT BUFFET
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Are hot plates available by the buffet?
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Are tri fold white napkins available?
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Are appropriate buffet grade serving implements available?
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Is there buffet signage for each item?
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Are there sauce bottles/caddys and are they clean and filled up adequately?
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All hot items should be displayed as the order on this sheet:
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Are scrambled eggs moist, tasty, hot and is there adequate quantity considering volume?
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Are fried eggs available, quantity enough for time of service, cooked to order and not over cooked?
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Are baked beans available, suitable amount for time of service, hot and no film over top or sides?
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Are grilled half tomatoes available, cooked evenly, not over cooked or lost its shape?
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Are sauteed close cup mushrooms available, hot and golden in colour, not soaking in liquid?
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Are Hash browns available, adequate quantity, hot and evenly brown, not overcooked?
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Is Black Pudding available, adequate quantity, hot, not too much oil?
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Are Back Bacon and Streaky Bacon available, cooked evenly and crisp?
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Are classic pork sausages available and cooked evenly?
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Are cumberland sausages available and cooked evenly?
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Is the Chef available and interacting with the guests?
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Is there signage visible offering items cooked on order eg poached eggs?
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Are all items served hot?
COLD BUFFET
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Are plates available?
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Are appropriate buffet grade serving implements available?
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Is cheese available?
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Are there 2 meats available?
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Is plain yoghurt available in a big bowl for self service?
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Are individual flavoured yoghurts available?
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Is there Fruit of the Forest berry compote available?
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Are red cherry tomatoes and boiled eggs available?
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Does the presentation look fresh and appetising and has the space been used well?
FRUITS
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Are fresh bananas available, stickers removed and tops cut as per spec?
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Are fresh apples available, red/green and stickers removed?
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Are fresh oranges available with stickers removed?
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Is fresh fruit salad available?
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Is fresh melon available?
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Is fresh cut pineapple available?
MILK / JUICES
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Are there plenty of clean 8oz Juice glasses available?
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Is semi skimmed milk available in the dispenser?
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Is the correct 100% pure orange juice available in the dispenser?
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Is cranberry juice available in a jug?
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Is tomato juice available by the bottle?
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Is apple juice available in a jug?
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Is chilled water available in a jug?