Title Page
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Site conducted`
- Dundee Camperdown
- Dundee Nethergate
- St Andrews
- Perth
- Aberdeen Union Square
- Aberdeen Belmont Street
- Inverness
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Conducted on
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Conducted by
Q2 Changes - Each change is in the relative section
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FOG being disposed of incorrectly, clear separation of FOG types not evident & restaurant
team cannot clearly describe process. -
Non-halal chicken found in halal restaurant
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First microwave reheat temperature not recorded on Grillers’ temperature check sheet
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No evidence of scheduled, logged food donation for the week prior on Foodiverse
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Safety comms from this month’s The Sauce not clearly displayed for staff to see
Purchases
Criticals
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High risk food from unapproved suppliers (specify what)
Standards
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Cold food transferred from another restaurant in unrefrigerated transport.
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Hot food transferred from another restaurant not in hot box.
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No paperwork available for any transferred food.
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Food on site not from approved local purchasing guide list.
Delivery
Criticals
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Chilled Food delivered above 8oC (ROI 5oC)
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Frozen Food delivered above –12oC (ROI -18oC)
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Non-halal chicken found in halal restaurant
Standards
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Delivery vehicle unclean
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Raw meat stored above ready to eat foods
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Temperature of delivery not written on delivery note
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Temperatures written on delivery note outside target ranges
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Blown cans accepted
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Risk Assessment for delivery vehicles not being followed
Storage
Criticals
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Food in fridge above 8oC (ROI 5oC)
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Raw food above or touching cooked/ready to eat
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Food past manufacturers use by date (specify what and date marked)
Standards
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Food not rotated (but nothing out of date)
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Product stored uncovered
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Product stored at risk of cross contamination
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Food defrosting unrefrigerated
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Food stored on floor in walk in fridge or freezer
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Ready to eat food in freezer above -12oC (ROI -18oC)
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Food in fridge above 5oC (but below 8oC, ROI 5oC)
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Food in fridge above 8oC (ROI 5oC) (but managed as per refrigeration breakdown procedure)
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Goods beyond manufacturer’s BBE date.
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Open food not stored in appropriate food grade containers.
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Livers not in suitable gastronomes.
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Safety Manual process for food donations not followed correctly.
Food Labelling
Criticals
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Manufacturer's marked "Use By" date extended by labelling.
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Goods in fridge beyond in-house “use by” label.
Standards
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Unlabelled food found in storage
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Food labelled incorrectly (specify).
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Pre-portioning process not followed for creamy mash
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Pre-portioning process not followed for desserts
Preparation
Criticals
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Raw and cooked/ready to eat foods preparation inadequately seperated
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• Work surfaces or utensils not sanitised after handling raw products
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Hands not washed/ gloves not changed/apron not worn and discarded after handling raw product
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• Pre-portioning not discarded at end of day
Standards
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Preparation in unclean area
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Preparation in area with risk of foreign body contamination
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Preparation in area with risk of chemical contamination
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Preparation with utensils presenting risk of bacterial contamination.
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Product prepared at risk of cross contamination.
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Chilled food left out at ambient unnecessarily
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Insufficient contact time allowed for sanitiser to be effective
Front Kitchen/Cashier Area
Criticals
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Standards of cleanliness may adversely affect Food Hygiene Rating (specify why)
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Rating (specify why)
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Four or more cleanliness issues indicates breakdown in cleaning management in front kitchen/cashier area
Standards
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• Detailed cleaning required to walls (pls specify).
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• Detailed cleaning required to floors (pls specify).
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• Detailed cleaning required to ceilings (pls specify)
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• Detailed cleaning to doors or doorframes (please specify)
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• Detailed cleaning required to wall-floor junctions
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• Detailed cleaning required beneath hot holding equipment.
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• Detailed cleaning required to food contact surfaces (pls specify).
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• Detailed cleaning required to food preparation equipment (pls specify).
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• Detailed cleaning required to refrigerators
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• Detailed cleaning required to filters or canopy (pls specify).
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• Detailed cleaning required to hand contact surfaces (pls specify).
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• Detailed cleaning required to shelving/ utensil storage areas (pls specify)
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• Detailed cleaning to equipment cabling, (specify which)
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• (Internal) bin requires cleaning.
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• Oil spillages/ leaks on walls or floors.
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• Food service utensils dirty/ kept in dirty water
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• Plates for food service not properly clean (e.g. food debris baked on).
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• Glassware not properly clean (e.g. lipstick/ smears).
Cooking/Reheat
Critical
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Chicken products probed after cook below 75oC
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Rice not reheated to 75˚C throughout
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Out of date product being cooked
Standards
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Cooking equipment or utensils unclean
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• Cooking equipment not set at the correct settings or reached operating temperatures
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• Raw materials in unsatisfactory condition
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• Recipe specifications not followed
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• Butterfly or whole chicken cooked in mixed load programme.
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• Oil tester not in use for acrylamide controls
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• First microwave reheat temperature not recorded on Grillers’ temperature check sheet
Temperature Probe Care/use
Critical
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No working temperature probe available for use.
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• No effective antibacterial wipes available for use.
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• Probe used for direct food test without being sanitised first.
Standards
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Probe insufficiently clean.
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• Unsatisfactory reading taken & not reported to manager on duty.
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• Probe inaccurate (but last calibration checks satisfactory).
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• Spare probe defective/ unavailable.
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• Staff observed using probe incorrectly.
Cooled Pulled Chicken
Critical
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Chilled pulled chicken temperature above 8°C
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• Portioning of cooled chicken taking place at risk of
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contamination from raw meat products
Standard
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Detailed cleaning required to chicken cooling rack
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• Portioned pulled chicken pots not individually labelled
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• Portioned pulled chicken pots labelled incorrectly (see Product Matrix)
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• Chicken on cooling rack not covered
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• Chicken cooling rack stored at risk of cross contamination
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• No record of temperature of chicken in walk-in fridge on Weekly HACCP Checks
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• Portioning of pulled chicken taking place in a non-food prep area
Hot Hold
Critical
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Hot held chicken below 63oC (Safety Manual procedure not used)
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• Hot held burgers below 63oC (Safety Manual procedure not used)
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• Hot held wings below 63oC (Safety Manual procedure not used)
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• Hot held rice below 63oC (Safety Manual procedure not used)
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• Hot held double breasts below 63˚ (Safety Manual procedure not used)
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• Hot held chicken thighs below 63˚ (Safety Manual procedure not used)
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• Hot held food below 63ºC not discarded in 2 hours
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• Hot holding equipment in use to reheat food
Standard
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Hot holding equipment not turned on before being used
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• Chicken below 63ºC but identified for sale within 2 hours.
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• Burgers below 63ºC but identified for sale within 2 hours.
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• Wings below 63ºC but identified for sale within 2 hours.
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• Double Breasts below 63ºC but identified for sale within 2 hours.
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• Chicken thighs below 63ºC, but identified for sale within 2 hours
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• Rice below 63ºC but identified for sale within 2 hours.
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• Hot held food below 63ºC but identified for sale within 2 hours.
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• Drawers for hot hold equipment left open unnecessarily
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• Chicken products not held in smallest practicable containers.
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• 2-hour rule incorrectly applied.
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• Water added to warmer drawers
Foreign Body Contamination
Critical
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Food available for use found to be contaminated (Specify what)
Standard
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Glass in food areas not kept on lowest shelf possible.
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• Wine/beer de-boxed in walk in chiller but not in a container.
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• Glasses or food containers not stored upside down.
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• Chopping block pitted, presenting risk of contamination.
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• Food prepared in areas with overhead damage to walls or ceilings.
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• Damaged utensils, containers or crockery in use.
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• Cracked or chipped glassware in use.
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• Olive sign not displayed
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• Lights in food prep areas not protected with diffusers.
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• Staples or drawing pins used in food preparation areas
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• Silicone basting brushes not in use.
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• Presence of any other item posing a risk of foreign body contamination.
Cleaning Procedures
Criticals
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No cleaning rota available
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• Chemicals decanted into food containers
Standards
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Cleaning equipment inadequate (please specify).
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• Cleaning equipment dirty.
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• Items missing from cleaning rota
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• Cleaning rota lacks necessary detail (e.g. frequency, method, PPE or chemical).
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• Cleaning tasks signed off recently but not completed satisfactorily.
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• Colour coded equipment used in incorrect locations.
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• Red cleaning equipment stored in food prep areas.
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• Manager not aware of when it is appropriate to put in place enhanced cleaning measures
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• Aprons and gloves not available for enhanced cleaning purposes
Equipment/Structure
Critical
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Defective equipment being used without corrective action
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being taken.
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• Defective structural issues impacting safety not reported to the helpdesk/access maintain
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• Restaurant trading with no hot water
Standard
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Damaged floors not permitting effective cleaning in food preparation areas.
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• Damaged walls not permitting effective cleaning in food preparation areas.
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• Damaged ceilings not permitting effective cleaning in food preparation areas.
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• Ventilation leaks or failing to extract cooking smoke.
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• Oven seals split
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• Other maintenance issue impacting food safety (please specify)
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• Other maintenance issue impacting health & safety (please specify)
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• Health & Safety or Food Safety related maintenance outstanding, but on timed schedule of planned works
Personal Hygiene
Critical
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• Staff working when ill with diarrhoea, vomiting, or unprotected skin infections
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• Staff fail to wash their hands at the appropriate time
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• Staff smoke, eat, or spit in food handling areas.
Standard
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• Hand wash basin used for anything other than hand washing.
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• Hand wash basin obstructed, or hot water too slow.
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• Correct hand washing procedure not followed (please specify).
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• Customer hand wash sink ill equipped (lacks soap, paper towel or hot water to slow - please specify)
Pest Control
Critical
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Recommendations of pest contractor not actioned by managment team
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• Evidence of pests found on site (in food areas) not reported to contractor
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• Enhanced pest control protocol not in use when appropriate.
Standard
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Manager on duty unable to access Pest Alert system
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• Evidence of pests found on site: reported to contractor.
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• Evidence of pests found on site (in non food areas): not reported to contractor
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• Fly killer not clean.
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• Fly killer sited, but inoperative.
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• No routine pest control visit recorded in the last 12 weeks.
Back Kitchen
Critical
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Standards of cleanliness may adversely affect Food Hygiene rating (specify why)
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• Four or more cleanliness issues indicates breakdown in cleaning management in back kitchen
Standard
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• Detailed cleaning required to walls (pls specify).
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• Detailed cleaning required to floors (pls specify).
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• Detailed cleaning required to ceilings (pls specify).
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• Detailed cleaning required to light fittings (pls specify).
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• Detailed cleaning to equipment cabling, (specify which)
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• Detailed cleaning to doors or doorframes (please specify)
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• Detailed cleaning required to wall-floor junctions
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• Detailed cleaning required to framework, legs and feet of equipment.
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• Detailed cleaning required to food contact surfaces (pls specify).
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• Detailed cleaning required to food preparation equipment (pls specify).
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• Detailed cleaning required to refrigerators
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• Detailed cleaning required to hand contact surfaces (pls specify).
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• Detailed cleaning required to filters or canopy (pls specify).
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• Detailed cleaning required to shelving/ utensil storage areas (pls specify)
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• Detailed cleaning required to sink
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• Dishwasher not clean (not just current shift: check e.g. nozzles, limescale build-up on walls).
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• Dishwasher pipework and fog trap surfaces not clean.
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• Blocked drains.
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• Ponding water.
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• Chicken dollies require cleaning.
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• (Internal) bin requires cleaning.
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• Oil spillages/ leaks on walls or floors.
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• No chemical in dishwasher.
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• Plates not leaving dishwasher hot enough to air dry.
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• Plates for food service not properly clean (e.g. food debris baked on).
Walk in Fridge
Standard
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• Detailed cleaning required to floors
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• Detailed cleaning required to walls including fan guard
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• Detailed cleaning required to ceiling
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• Detailed cleaning required to shelving
Walk in Freezer
Standard
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Detailed cleaning required to floors
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• Detailed cleaning required to walls including fan guard
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• Detailed cleaning required to shelving
Dry Store/Coke Room
Standard
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Detailed cleaning required to floors
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• Detailed cleaning required to walls
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• Build up of syrup on shelving or pipes
Bin Store/Back Yard
Critical
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• Standards of cleanliness may attract enforcement action (specify why)
Standard
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Bins damaged/ missing lids.
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• Bins dirty.
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• Bins uncovered/ overflowing
Assessment of closedown
Critical
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Four or more cleanliness issues in this area (not from a single poor closedown)
Standard
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Unsatisfactory closedown procedures under/behind hot hold units
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• Unsatisfactory closedown procedures for hot hold equipment
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• Unsatisfactory closedown procedures under/behind fridges
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• Unsatisfactory closedown procedures for fridges
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• Unsatisfactory closedown procedures for equipment / skirting to floor junction
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• Unsatisfactory closedown procedures for bain marie
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• Unsatisfactory closedown procedures for toasters
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• Unsatisfactory closedown procedures for fat fryers
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• Unsatisfactory closedown procedures under front grill support shelf
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• Unsatisfactory closedown procedures for chopping block
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• Unsatisfactory closedown procedures of voids in kitchen/ grill area
Restaurant
Critical
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Standards of cleanliness may attract customer complaints (specify why)
Standard
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Detailed cleaning required to walls/floors/ ceilings (pls specify)
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• Dust seen on ledges or shelves.
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• Cutlery streaked or dirty.
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• Tables/ Chairs inadequately cleaned before service.
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• Tables/ Chairs inadequately cleaned during service.
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• Yoghurt machine inadequately cleaned before service.
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• Ice machine inadequately cleaned before service.
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• Soft drink dispenser nozzles inadequately cleaned before service.
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• Ketchup & Condiment bottles/ pourers inadequately cleaned before service.
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• Ketchup/ Condiment bottles/ pourers inadequately cleaned during service.
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• Plates for food service not properly clean (e.g. food debris baked on).
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• Cupboard under coke machine not free of liquid, syrup or food debris
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• Detailed cleaning required (pls specify)
Customer Toilets
Standard
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Detailed cleaning required to baby changing facilities.
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• Broken or dangerously loose toilet seats (in any cubicle).
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• Missing soap (in any dispenser).
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• Missing toilet paper (in any cubicle).
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• Hand drying facilities inadequate (either gender toilet).
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• No hot water available (either gender toilet).
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• Detailed cleaning required (please specify).
Staff Toilets/Staff Room
Critical
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Standards of cleanliness may attract enforcement action (specify why)
Standard
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Detailed cleaning required to hand wash basins.
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• Detailed cleaning required to toilet bowls or cubicles.
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• Missing toilet paper (in any cubicle).
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• Staff belongings not stored tidily.
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• Toilets provided for staff out of use.
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• Detailed cleaning required.
Plant Room
Standard
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Grease build-up in catch trays under extraction ducting/motor
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• Leaking extract ducting
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• Excessive items stored
Chemicals
Critical
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Staff using chemicals without appropriate PPE
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• Sanitiser not available for use
Standard
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Chemicals found in unmarked containers.
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• Chemicals found in incorrectly labelled containers.
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• Chemicals found without COSHH data sheets.
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• Cleaning rota task completed with the wrong chemical.
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• Chemical cupboard accessible to the public unlocked.
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• PPE defective/ not available/ unfit for use.
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• Spray sanitiser not available in food preparation areas.
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• Blue roll in use, not stored in a handheld dispenser or wall mounted dispenser
Fire
Critical
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Fire Exit Routes obstructed
Standard
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Original Fire Risk Assessment not available.
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• Over one year since most recent documented review of FRA.
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• Corrective action from FRA/Review not completed.
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• No documented fire drill completed in the last 6 months.
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• Fire-fighting equipment being used inappropriately.
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• Cooking equipment turned on without all extract filters being in place.
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• Fire exit restricted.
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• Staff unaware of fire assembly point
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• Manager unable to explain how to test fire alarm
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• Fire door wedged or propped open
Allergy Management
Critical
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Nuts on display without dome in place
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• Manager on duty unable to explain allergy procedure (including takeaway procedure)
Standard
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Digital "Food & Menu Specifications" file not available.
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• Allergy stickers not available
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• Nut dome opening facing customers
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• Cashier not aware of cleaning procedure for nut display
Risk Assessments
Critical
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Risk Assessments not available.
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• Risk Assessments not being followed- immediate risk. (Please specify)
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• Nandoca completing task covered by a risk assessment without having been trained
Standard
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Risk assessments not reviewed in last year.
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• Action required by risk assessments has not been completed by stated deadline.
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• Action required by risk assessments completed but RA not updated.
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• Nandoca under 18 has not had a specific young persons RA completed. (Please note name of Nandoca involved)
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• Pregnant/ nursing Nandoca has not had a specific Maternity RA completed. (Please note name of Nandoca Involved)
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• Up to date LOLER certificate not available.
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• Signage or documentation required by Risk Assessment not displayed/available.
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• Risk Assessments not being followed (no immediate risk). (Please specify)
Safety Training
Standard
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No evidence available of "Safety Essentials" training (any Nandoca who has not passed the FS and H&S test)
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• Food Safety e-learning not completed within 12 weeks (any Nandoca with start date post 28/2/11 or started after the opening)
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• Trainee Nandoca has not started FS training e-learning. (Allow a week for new Nandocas to be uploaded onto the e-learning package)
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• No trained "buddy trainer" available at the restaurant.
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• New Safety and Compliance training sign off sheets not in use for any new trainees from October 2022
Paperwork (Food Safety) - Previous 13 weeks
Critical
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Management weekly checklist not being completed.
Standard
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• Critical limits breached on previous grillers records: no corrective action (c.a.) noted.
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• Critical limits breached on previous cooking records: no c.a. noted.
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• Previous week's cooking records incomplete: no c.a. evident.
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• Previous week's grillers record incomplete: no c.a. evident.
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• Paperwork not immediately available for inspection when requested.
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• Management weekly checklist paperwork review not being fully completed. *
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• Management weekly checklist inspection not being fully completed. *
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• Management weekly checklist calibration checks not being correctly completed.
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• Manager on duty unable to explain management checks and use of records
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• Consistent issue in cooking records not being resolved by management action*
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• Consistent issue in grillers records not being resolved by management action*
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• Safety Manual incomplete/ out of date*
Paperwork (Food Safety) - Current Week
Standard
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Current week's cooking records incomplete: no corrective action (c.a.) evident.
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• Current week's hot hold records incomplete: no c.a. evident.
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• Critical limits breached on cooking records: no c.a. noted.
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• Critical limits breached on grillers records: no c.a. noted.
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• Current weeks grillers records incomplete: saladette temperatures not checked and recorded.
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• Current weeks grillers records incomplete: frozen yoghurt temperatures not checked and recorded
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• No evidence of scheduled, logged food donation for the week prior on Foodiverse
EHO/HSE Management
Critical
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• Issue/ behaviour noted on last EHO/HSE visit observed (please specify-except R&M)
Standard
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Most recent EHO/HSE visit report not available.
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• Actions from last EHO/HSE visit outstanding.
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• Manager on duty unable to explain EHO/HSE visit management procedure
Complaints Management
Standard
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Manager on duty unable to explain AFP procedure.
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• Manager on duty unable to explain foreign body procedure
Safe Working Practice
Critical
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Gas or electrical equipment being repaired "in house"
Standard
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Damaged cabling to electrical equipment.
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• First aid box incomplete. Burns cream should not be available.
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• Dangerous work practice observed (please specify: 1 pt for each practice seen)
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• Work practice observed/workplace presenting slip/ trip hazard (please specify: 1 pt for each practice seen)
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• Incorrect floor cleaning procedure observed.
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• Work practice observed presenting risk of violence.
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• Holes in oven gloves.
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• CO2/He cylinders unrestrained.
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• Manager/staff observed working alone.
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• Highchairs missing safety features.
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• A-boards being moved when not flat.
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• No sharps kit available.
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• Staff not following RA for contact with heat when disposing of FOG from ovens where observed
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• FOG being disposed of incorrectly, clear separation of FOG types not evident & restaurant team cannot clearly describe process
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• Personal items being plugged in and used in kitchen areas.
Training/Supervision
Critical
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Management quarterly H&S checklist not being completed.
Standard
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Management quarterly H&S checklist not being fully completed. (Please explain deductions)
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• Manager on duty unable to explain management checks and use of records for checks for which that manager has signed for
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• H&S e-learning not completed within 12 weeks (any Nandoca with black shirt - start date post 28/2/11 or trained during an opening)
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• Trainee Nandoca has not started H&S training e-learning. (Allow a week for new Nandocas to be uploaded onto the e-learning package
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• New Safety and Compliance training sign off sheets not in use for any new trainees from October 2022
Corrective Action
Critical
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Any outstanding critical contravention
Standard
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• Each outstanding standard contravention