Title Page

  • Site conducted`

  • Conducted on

  • Conducted by

Q2 Changes - Each change is in the relative section

  • FOG being disposed of incorrectly, clear separation of FOG types not evident & restaurant
    team cannot clearly describe process.

  • Non-halal chicken found in halal restaurant

  • First microwave reheat temperature not recorded on Grillers’ temperature check sheet

  • No evidence of scheduled, logged food donation for the week prior on Foodiverse

  • Safety comms from this month’s The Sauce not clearly displayed for staff to see

Purchases

Criticals

  • High risk food from unapproved suppliers (specify what)

Standards

  • Cold food transferred from another restaurant in unrefrigerated transport.

  • Hot food transferred from another restaurant not in hot box.

  • No paperwork available for any transferred food.

  • Food on site not from approved local purchasing guide list.

Delivery

Criticals

  • Chilled Food delivered above 8oC (ROI 5oC)

  • Frozen Food delivered above –12oC (ROI -18oC)

  • Non-halal chicken found in halal restaurant

Standards

  • Delivery vehicle unclean

  • Raw meat stored above ready to eat foods

  • Temperature of delivery not written on delivery note

  • Temperatures written on delivery note outside target ranges

  • Blown cans accepted

  • Risk Assessment for delivery vehicles not being followed

Storage

Criticals

  • Food in fridge above 8oC (ROI 5oC)

  • Raw food above or touching cooked/ready to eat

  • Food past manufacturers use by date (specify what and date marked)

Standards

  • Food not rotated (but nothing out of date)

  • Product stored uncovered

  • Product stored at risk of cross contamination

  • Food defrosting unrefrigerated

  • Food stored on floor in walk in fridge or freezer

  • Ready to eat food in freezer above -12oC (ROI -18oC)

  • Food in fridge above 5oC (but below 8oC, ROI 5oC)

  • Food in fridge above 8oC (ROI 5oC) (but managed as per refrigeration breakdown procedure)

  • Goods beyond manufacturer’s BBE date.

  • Open food not stored in appropriate food grade containers.

  • Livers not in suitable gastronomes.

  • Safety Manual process for food donations not followed correctly.

Food Labelling

Criticals

  • Manufacturer's marked "Use By" date extended by labelling.

  • Goods in fridge beyond in-house “use by” label.

Standards

  • Unlabelled food found in storage

  • Food labelled incorrectly (specify).

  • Pre-portioning process not followed for creamy mash

  • Pre-portioning process not followed for desserts

Preparation

Criticals

  • Raw and cooked/ready to eat foods preparation inadequately seperated

  • • Work surfaces or utensils not sanitised after handling raw products

  • Hands not washed/ gloves not changed/apron not worn and discarded after handling raw product

  • • Pre-portioning not discarded at end of day

Standards

  • Preparation in unclean area

  • Preparation in area with risk of foreign body contamination

  • Preparation in area with risk of chemical contamination

  • Preparation with utensils presenting risk of bacterial contamination.

  • Product prepared at risk of cross contamination.

  • Chilled food left out at ambient unnecessarily

  • Insufficient contact time allowed for sanitiser to be effective

Front Kitchen/Cashier Area

Criticals

  • Standards of cleanliness may adversely affect Food Hygiene Rating (specify why)

  • Rating (specify why)

  • Four or more cleanliness issues indicates breakdown in cleaning management in front kitchen/cashier area

Standards

  • • Detailed cleaning required to walls (pls specify).

  • • Detailed cleaning required to floors (pls specify).

  • • Detailed cleaning required to ceilings (pls specify)

  • • Detailed cleaning to doors or doorframes (please specify)

  • • Detailed cleaning required to wall-floor junctions

  • • Detailed cleaning required beneath hot holding equipment.

  • • Detailed cleaning required to food contact surfaces (pls specify).

  • • Detailed cleaning required to food preparation equipment (pls specify).

  • • Detailed cleaning required to refrigerators

  • • Detailed cleaning required to filters or canopy (pls specify).

  • • Detailed cleaning required to hand contact surfaces (pls specify).

  • • Detailed cleaning required to shelving/ utensil storage areas (pls specify)

  • • Detailed cleaning to equipment cabling, (specify which)

  • • (Internal) bin requires cleaning.

  • • Oil spillages/ leaks on walls or floors.

  • • Food service utensils dirty/ kept in dirty water

  • • Plates for food service not properly clean (e.g. food debris baked on).

  • • Glassware not properly clean (e.g. lipstick/ smears).

Cooking/Reheat

Critical

  • Chicken products probed after cook below 75oC

  • Rice not reheated to 75˚C throughout

  • Out of date product being cooked

Standards

  • Cooking equipment or utensils unclean

  • • Cooking equipment not set at the correct settings or reached operating temperatures

  • • Raw materials in unsatisfactory condition

  • • Recipe specifications not followed

  • • Butterfly or whole chicken cooked in mixed load programme.

  • • Oil tester not in use for acrylamide controls

  • • First microwave reheat temperature not recorded on Grillers’ temperature check sheet

Temperature Probe Care/use

Critical

  • No working temperature probe available for use.

  • • No effective antibacterial wipes available for use.

  • • Probe used for direct food test without being sanitised first.

Standards

  • Probe insufficiently clean.

  • • Unsatisfactory reading taken & not reported to manager on duty.

  • • Probe inaccurate (but last calibration checks satisfactory).

  • • Spare probe defective/ unavailable.

  • • Staff observed using probe incorrectly.

Cooled Pulled Chicken

Critical

  • Chilled pulled chicken temperature above 8°C

  • • Portioning of cooled chicken taking place at risk of

  • contamination from raw meat products

Standard

  • Detailed cleaning required to chicken cooling rack

  • • Portioned pulled chicken pots not individually labelled

  • • Portioned pulled chicken pots labelled incorrectly (see Product Matrix)

  • • Chicken on cooling rack not covered

  • • Chicken cooling rack stored at risk of cross contamination

  • • No record of temperature of chicken in walk-in fridge on Weekly HACCP Checks

  • • Portioning of pulled chicken taking place in a non-food prep area

Hot Hold

Critical

  • Hot held chicken below 63oC (Safety Manual procedure not used)

  • • Hot held burgers below 63oC (Safety Manual procedure not used)

  • • Hot held wings below 63oC (Safety Manual procedure not used)

  • • Hot held rice below 63oC (Safety Manual procedure not used)

  • • Hot held double breasts below 63˚ (Safety Manual procedure not used)

  • • Hot held chicken thighs below 63˚ (Safety Manual procedure not used)

  • • Hot held food below 63ºC not discarded in 2 hours

  • • Hot holding equipment in use to reheat food

Standard

  • Hot holding equipment not turned on before being used

  • • Chicken below 63ºC but identified for sale within 2 hours.

  • • Burgers below 63ºC but identified for sale within 2 hours.

  • • Wings below 63ºC but identified for sale within 2 hours.

  • • Double Breasts below 63ºC but identified for sale within 2 hours.

  • • Chicken thighs below 63ºC, but identified for sale within 2 hours

  • • Rice below 63ºC but identified for sale within 2 hours.

  • • Hot held food below 63ºC but identified for sale within 2 hours.

  • • Drawers for hot hold equipment left open unnecessarily

  • • Chicken products not held in smallest practicable containers.

  • • 2-hour rule incorrectly applied.

  • • Water added to warmer drawers

Foreign Body Contamination

Critical

  • Food available for use found to be contaminated (Specify what)

Standard

  • Glass in food areas not kept on lowest shelf possible.

  • • Wine/beer de-boxed in walk in chiller but not in a container.

  • • Glasses or food containers not stored upside down.

  • • Chopping block pitted, presenting risk of contamination.

  • • Food prepared in areas with overhead damage to walls or ceilings.

  • • Damaged utensils, containers or crockery in use.

  • • Cracked or chipped glassware in use.

  • • Olive sign not displayed

  • • Lights in food prep areas not protected with diffusers.

  • • Staples or drawing pins used in food preparation areas

  • • Silicone basting brushes not in use.

  • • Presence of any other item posing a risk of foreign body contamination.

Cleaning Procedures

Criticals

  • No cleaning rota available

  • • Chemicals decanted into food containers

Standards

  • Cleaning equipment inadequate (please specify).

  • • Cleaning equipment dirty.

  • • Items missing from cleaning rota

  • • Cleaning rota lacks necessary detail (e.g. frequency, method, PPE or chemical).

  • • Cleaning tasks signed off recently but not completed satisfactorily.

  • • Colour coded equipment used in incorrect locations.

  • • Red cleaning equipment stored in food prep areas.

  • • Manager not aware of when it is appropriate to put in place enhanced cleaning measures

  • • Aprons and gloves not available for enhanced cleaning purposes

Equipment/Structure

Critical

  • Defective equipment being used without corrective action

  • being taken.

  • • Defective structural issues impacting safety not reported to the helpdesk/access maintain

  • • Restaurant trading with no hot water

Standard

  • Damaged floors not permitting effective cleaning in food preparation areas.

  • • Damaged walls not permitting effective cleaning in food preparation areas.

  • • Damaged ceilings not permitting effective cleaning in food preparation areas.

  • • Ventilation leaks or failing to extract cooking smoke.

  • • Oven seals split

  • • Other maintenance issue impacting food safety (please specify)

  • • Other maintenance issue impacting health & safety (please specify)

  • • Health & Safety or Food Safety related maintenance outstanding, but on timed schedule of planned works

Personal Hygiene

Critical

  • • Staff working when ill with diarrhoea, vomiting, or unprotected skin infections

  • • Staff fail to wash their hands at the appropriate time

  • • Staff smoke, eat, or spit in food handling areas.

Standard

  • • Hand wash basin used for anything other than hand washing.

  • • Hand wash basin obstructed, or hot water too slow.

  • • Correct hand washing procedure not followed (please specify).

  • • Customer hand wash sink ill equipped (lacks soap, paper towel or hot water to slow - please specify)

Pest Control

Critical

  • Recommendations of pest contractor not actioned by managment team

  • • Evidence of pests found on site (in food areas) not reported to contractor

  • • Enhanced pest control protocol not in use when appropriate.

Standard

  • Manager on duty unable to access Pest Alert system

  • • Evidence of pests found on site: reported to contractor.

  • • Evidence of pests found on site (in non food areas): not reported to contractor

  • • Fly killer not clean.

  • • Fly killer sited, but inoperative.

  • • No routine pest control visit recorded in the last 12 weeks.

Back Kitchen

Critical

  • Standards of cleanliness may adversely affect Food Hygiene rating (specify why)

  • • Four or more cleanliness issues indicates breakdown in cleaning management in back kitchen

Standard

  • • Detailed cleaning required to walls (pls specify).

  • • Detailed cleaning required to floors (pls specify).

  • • Detailed cleaning required to ceilings (pls specify).

  • • Detailed cleaning required to light fittings (pls specify).

  • • Detailed cleaning to equipment cabling, (specify which)

  • • Detailed cleaning to doors or doorframes (please specify)

  • • Detailed cleaning required to wall-floor junctions

  • • Detailed cleaning required to framework, legs and feet of equipment.

  • • Detailed cleaning required to food contact surfaces (pls specify).

  • • Detailed cleaning required to food preparation equipment (pls specify).

  • • Detailed cleaning required to refrigerators

  • • Detailed cleaning required to hand contact surfaces (pls specify).

  • • Detailed cleaning required to filters or canopy (pls specify).

  • • Detailed cleaning required to shelving/ utensil storage areas (pls specify)

  • • Detailed cleaning required to sink

  • • Dishwasher not clean (not just current shift: check e.g. nozzles, limescale build-up on walls).

  • • Dishwasher pipework and fog trap surfaces not clean.

  • • Blocked drains.

  • • Ponding water.

  • • Chicken dollies require cleaning.

  • • (Internal) bin requires cleaning.

  • • Oil spillages/ leaks on walls or floors.

  • • No chemical in dishwasher.

  • • Plates not leaving dishwasher hot enough to air dry.

  • • Plates for food service not properly clean (e.g. food debris baked on).

Walk in Fridge

Standard

  • • Detailed cleaning required to floors

  • • Detailed cleaning required to walls including fan guard

  • • Detailed cleaning required to ceiling

  • • Detailed cleaning required to shelving

Walk in Freezer

Standard

  • Detailed cleaning required to floors

  • • Detailed cleaning required to walls including fan guard

  • • Detailed cleaning required to shelving

Dry Store/Coke Room

Standard

  • Detailed cleaning required to floors

  • • Detailed cleaning required to walls

  • • Build up of syrup on shelving or pipes

Bin Store/Back Yard

Critical

  • • Standards of cleanliness may attract enforcement action (specify why)

Standard

  • Bins damaged/ missing lids.

  • • Bins dirty.

  • • Bins uncovered/ overflowing

Assessment of closedown

Critical

  • Four or more cleanliness issues in this area (not from a single poor closedown)

Standard

  • Unsatisfactory closedown procedures under/behind hot hold units

  • • Unsatisfactory closedown procedures for hot hold equipment

  • • Unsatisfactory closedown procedures under/behind fridges

  • • Unsatisfactory closedown procedures for fridges

  • • Unsatisfactory closedown procedures for equipment / skirting to floor junction

  • • Unsatisfactory closedown procedures for bain marie

  • • Unsatisfactory closedown procedures for toasters

  • • Unsatisfactory closedown procedures for fat fryers

  • • Unsatisfactory closedown procedures under front grill support shelf

  • • Unsatisfactory closedown procedures for chopping block

  • • Unsatisfactory closedown procedures of voids in kitchen/ grill area

Restaurant

Critical

  • Standards of cleanliness may attract customer complaints (specify why)

Standard

  • Detailed cleaning required to walls/floors/ ceilings (pls specify)

  • • Dust seen on ledges or shelves.

  • • Cutlery streaked or dirty.

  • • Tables/ Chairs inadequately cleaned before service.

  • • Tables/ Chairs inadequately cleaned during service.

  • • Yoghurt machine inadequately cleaned before service.

  • • Ice machine inadequately cleaned before service.

  • • Soft drink dispenser nozzles inadequately cleaned before service.

  • • Ketchup & Condiment bottles/ pourers inadequately cleaned before service.

  • • Ketchup/ Condiment bottles/ pourers inadequately cleaned during service.

  • • Plates for food service not properly clean (e.g. food debris baked on).

  • • Cupboard under coke machine not free of liquid, syrup or food debris

  • • Detailed cleaning required (pls specify)

Customer Toilets

Standard

  • Detailed cleaning required to baby changing facilities.

  • • Broken or dangerously loose toilet seats (in any cubicle).

  • • Missing soap (in any dispenser).

  • • Missing toilet paper (in any cubicle).

  • • Hand drying facilities inadequate (either gender toilet).

  • • No hot water available (either gender toilet).

  • • Detailed cleaning required (please specify).

Staff Toilets/Staff Room

Critical

  • Standards of cleanliness may attract enforcement action (specify why)

Standard

  • Detailed cleaning required to hand wash basins.

  • • Detailed cleaning required to toilet bowls or cubicles.

  • • Missing toilet paper (in any cubicle).

  • • Staff belongings not stored tidily.

  • • Toilets provided for staff out of use.

  • • Detailed cleaning required.

Plant Room

Standard

  • Grease build-up in catch trays under extraction ducting/motor

  • • Leaking extract ducting

  • • Excessive items stored

Chemicals

Critical

  • Staff using chemicals without appropriate PPE

  • • Sanitiser not available for use

Standard

  • Chemicals found in unmarked containers.

  • • Chemicals found in incorrectly labelled containers.

  • • Chemicals found without COSHH data sheets.

  • • Cleaning rota task completed with the wrong chemical.

  • • Chemical cupboard accessible to the public unlocked.

  • • PPE defective/ not available/ unfit for use.

  • • Spray sanitiser not available in food preparation areas.

  • • Blue roll in use, not stored in a handheld dispenser or wall mounted dispenser

Fire

Critical

  • Fire Exit Routes obstructed

Standard

  • Original Fire Risk Assessment not available.

  • • Over one year since most recent documented review of FRA.

  • • Corrective action from FRA/Review not completed.

  • • No documented fire drill completed in the last 6 months.

  • • Fire-fighting equipment being used inappropriately.

  • • Cooking equipment turned on without all extract filters being in place.

  • • Fire exit restricted.

  • • Staff unaware of fire assembly point

  • • Manager unable to explain how to test fire alarm

  • • Fire door wedged or propped open

Allergy Management

Critical

  • Nuts on display without dome in place

  • • Manager on duty unable to explain allergy procedure (including takeaway procedure)

Standard

  • Digital "Food & Menu Specifications" file not available.

  • • Allergy stickers not available

  • • Nut dome opening facing customers

  • • Cashier not aware of cleaning procedure for nut display

Risk Assessments

Critical

  • Risk Assessments not available.

  • • Risk Assessments not being followed- immediate risk. (Please specify)

  • • Nandoca completing task covered by a risk assessment without having been trained

Standard

  • Risk assessments not reviewed in last year.

  • • Action required by risk assessments has not been completed by stated deadline.

  • • Action required by risk assessments completed but RA not updated.

  • • Nandoca under 18 has not had a specific young persons RA completed. (Please note name of Nandoca involved)

  • • Pregnant/ nursing Nandoca has not had a specific Maternity RA completed. (Please note name of Nandoca Involved)

  • • Up to date LOLER certificate not available.

  • • Signage or documentation required by Risk Assessment not displayed/available.

  • • Risk Assessments not being followed (no immediate risk). (Please specify)

Safety Training

Standard

  • No evidence available of "Safety Essentials" training (any Nandoca who has not passed the FS and H&S test)

  • • Food Safety e-learning not completed within 12 weeks (any Nandoca with start date post 28/2/11 or started after the opening)

  • • Trainee Nandoca has not started FS training e-learning. (Allow a week for new Nandocas to be uploaded onto the e-learning package)

  • • No trained "buddy trainer" available at the restaurant.

  • • New Safety and Compliance training sign off sheets not in use for any new trainees from October 2022

Paperwork (Food Safety) - Previous 13 weeks

Critical

  • Management weekly checklist not being completed.

Standard

  • • Critical limits breached on previous grillers records: no corrective action (c.a.) noted.

  • • Critical limits breached on previous cooking records: no c.a. noted.

  • • Previous week's cooking records incomplete: no c.a. evident.

  • • Previous week's grillers record incomplete: no c.a. evident.

  • • Paperwork not immediately available for inspection when requested.

  • • Management weekly checklist paperwork review not being fully completed. *

  • • Management weekly checklist inspection not being fully completed. *

  • • Management weekly checklist calibration checks not being correctly completed.

  • • Manager on duty unable to explain management checks and use of records

  • • Consistent issue in cooking records not being resolved by management action*

  • • Consistent issue in grillers records not being resolved by management action*

  • • Safety Manual incomplete/ out of date*

Paperwork (Food Safety) - Current Week

Standard

  • Current week's cooking records incomplete: no corrective action (c.a.) evident.

  • • Current week's hot hold records incomplete: no c.a. evident.

  • • Critical limits breached on cooking records: no c.a. noted.

  • • Critical limits breached on grillers records: no c.a. noted.

  • • Current weeks grillers records incomplete: saladette temperatures not checked and recorded.

  • • Current weeks grillers records incomplete: frozen yoghurt temperatures not checked and recorded

  • • No evidence of scheduled, logged food donation for the week prior on Foodiverse

EHO/HSE Management

Critical

  • • Issue/ behaviour noted on last EHO/HSE visit observed (please specify-except R&M)

Standard

  • Most recent EHO/HSE visit report not available.

  • • Actions from last EHO/HSE visit outstanding.

  • • Manager on duty unable to explain EHO/HSE visit management procedure

Complaints Management

Standard

  • Manager on duty unable to explain AFP procedure.

  • • Manager on duty unable to explain foreign body procedure

Safe Working Practice

Critical

  • Gas or electrical equipment being repaired "in house"

Standard

  • Damaged cabling to electrical equipment.

  • • First aid box incomplete. Burns cream should not be available.

  • • Dangerous work practice observed (please specify: 1 pt for each practice seen)

  • • Work practice observed/workplace presenting slip/ trip hazard (please specify: 1 pt for each practice seen)

  • • Incorrect floor cleaning procedure observed.

  • • Work practice observed presenting risk of violence.

  • • Holes in oven gloves.

  • • CO2/He cylinders unrestrained.

  • • Manager/staff observed working alone.

  • • Highchairs missing safety features.

  • • A-boards being moved when not flat.

  • • No sharps kit available.

  • • Staff not following RA for contact with heat when disposing of FOG from ovens where observed

  • • FOG being disposed of incorrectly, clear separation of FOG types not evident & restaurant team cannot clearly describe process

  • • Personal items being plugged in and used in kitchen areas.

Training/Supervision

Critical

  • Management quarterly H&S checklist not being completed.

Standard

  • Management quarterly H&S checklist not being fully completed. (Please explain deductions)

  • • Manager on duty unable to explain management checks and use of records for checks for which that manager has signed for

  • • H&S e-learning not completed within 12 weeks (any Nandoca with black shirt - start date post 28/2/11 or trained during an opening)

  • • Trainee Nandoca has not started H&S training e-learning. (Allow a week for new Nandocas to be uploaded onto the e-learning package

  • • New Safety and Compliance training sign off sheets not in use for any new trainees from October 2022

Corrective Action

Critical

  • Any outstanding critical contravention

Standard

  • • Each outstanding standard contravention

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