November 2022 - Scheme Monthly Site Audit

• Scheme conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Score: Brilliant: 100%, Good 72%-99%, Inadequate: below 72%, Needs Improvement: below 20%

  Brilliant

  Good

  Inadequate

  Needs Improvement

• External signage in good order and to brand standard

  Yes

  No

  N/A

• External lighting working

  Yes

  No

  N/A

• External front of grounds being maintained to a high standard, paths free of weeds, hedges cut, moss removed

  Yes

  No

  N/A

• Any furniture is in a good condition and not broken

  Yes

  No

  N/A

• No litter within the car park/grounds

  Yes

  No

  N/A

• No abandoned vehicles within the carpark

  Yes

  No

  N/A

• Roof in good repair, no missing roof tiles

  Yes

  No

  N/A

• Assembly point signage in place

  Yes

  No

  N/A

• No missing fence panels

  Yes

  No

  N/A

• Smoking bins emptied, free of cigarette nubs

  Yes

  No

  N/A

• Gutter clean and not filled with debris

  Yes

  No

  N/A

• Front entrance doors functioning correctly

  Yes

  No

  N/A

• Front door glass clean

  Yes

  No

  N/A

Entrance & Reception

• Manager warden call, customer flat keypad clean & functioning

  Yes

  No

  N/A

• Entrance carpet clean with no debris

  Yes

  No

  N/A

• The scheme has a pleasant smell upon entry

  Yes

  No

  N/A

• Visitor desk and visitor log in place with no excessive amounts of signing in sheets within

  Yes

  No

  N/A

• Fire panel clear of any faults

  Yes

  No

  N/A

• Red fire box in place, stored with up to date documents, PEEPs, summary, fire evac plan & ERP

  Yes

  No

  N/A

• Communal notice boards are up to date and are appealing, all artwork is laminated no out of date comms, events, customer memos or meeting minutes are on display

  Yes

  No

  N/A

• Meet the team board is in place with the correct team members and the correct profile photos

  Yes

  No

  N/A

• Lifestyle board in place with monthly events & weekly activity planner on show

  Yes

  No

  N/A

• Safeguarding & advocate board is in place

  Yes

  No

  N/A

• You said we did board is in place and is in date to match recent customer feedback

  Yes

  No

  N/A

• Grounds maintenance & window cleaning sign in sheets are in place and in view and have been signed up to date

  Yes

  No

  N/A

• Customer support posters are in place to signpost customers to ASB support, money advice, pest, mould & damp prevention

  Yes

  No

  N/A

• Flooring has been vacuums & mopped with no stains or debris in sight

  Yes

  No

  N/A

• Furniture clean free of clutter & litter

  Yes

  No

  N/A

• Ceiling tiles in place, no cracks or stains from historic leaks

  Yes

  No

  N/A

• Decoration is in a high level of standard with no holes, plaster damage and paint has been correctly matched in the event of walls being patched

  Yes

  No

  N/A

• Corners of walls are free of dust & cob webs

  Yes

  No

  N/A

• Reception/foyer isn't being used for a scooter carpark

  Yes

  No

  N/A

• Window restrictors & handles are in place and not broken

  Yes

  No

  N/A

• Blinds are not missing from windows if installed

  Yes

  No

  N/A

Restaurant/Kitchen

• Tables and chairs are positioned to appear presentable and welcoming

  Yes

  No

  N/A

• Tables are dressed with table tops, placemats, condiment holders etc

  Yes

  No

  N/A

• Floor is clear of debris and stains

  Yes

  No

  N/A

• Decoration is in a high level of standard with no holes, plaster damage and paint has been correctly matched in the event of walls being patched

  Yes

  No

  N/A

• Window restrictors & handles are in place and not broken

  Yes

  No

  N/A

• Menus are in place and are at brand standard

  Yes

  No

  N/A

• Evidence of events being planned and advertised within the restaurant relating to catering

  Yes

  No

  N/A

• Kitchen audit complete by housing Manager

  Yes

  No

  N/A

Hallways & Communal spaces

• Fire doors show signage stating that they must be always closed

  Yes

  No

  N/A

• No fire doors are wedged open

  Yes

  No

  N/A

• Storage rooms are free from any mobility equipment

  Yes

  No

  N/A

• Lifestyle storage rooms are neat & tidy

  Yes

  No

  N/A

• Archive rooms are neat & tidy and are not holding excessive amounts of longstanding archived documents

  Yes

  No

  N/A

• All communal toilets are fully stocked with toilet roll, toilet brush in place

  Yes

  No

  N/A

• All communal toilet floors are clean, free of debris & stains, extraction vents free of dust and are not holding any clutter within

  Yes

  No

  N/A

• On-site salons are clean & tidy presentable for customers, licence & insurance in place for onsite hairdressers, salon service actively being advertised throughout the scheme

  Yes

  No

  N/A

• Window restrictors & handles in place and are not broken

  Yes

  No

  N/A

• No customer flat doors are wedged open

  Yes

  No

  N/A

• No customer flat doors have been adjusted in anyway (cat flap etc)

  Yes

  No

  N/A

• Floor is clear of debris and stains

  Yes

  No

  N/A

• Decoration is in a high level of standard with no holes, plaster damage and paint has been correctly matched in the event of walls being patched

  Yes

  No

  N/A

• Ceiling tiles in place, no cracks or stains from historic leaks

  Yes

  No

  N/A

• Random spot check of a fire extinguisher to review they are in date & cleanliness

  Yes

  No

  N/A

• No customer belongings are blocking fire routes including mobility scooters

  Yes

  No

  N/A

• Conduct pull cord test, record findings within notes & actions

  Yes

  No

  N/A

Communal Grounds

• Customer furniture is in a good condition and not broken

  Yes

  No

  N/A

• No cigarette nubs upon the floor

  Yes

  No

  N/A

• Cigarette bins empty

  Yes

  No

  N/A

• Check the latest grounds maintenance sign in sheet, does it reflect the current overall condition of the grounds, is an IFF required? Note specific findings within notes and actions

  Yes

  No

  N/A

• Individual customer gardens are being maintained at a good level, with no fly tipping in site (request ranger support if for bulky good removal)

  Yes

  No

  N/A

• No missing fence panels within customer gardens

  Yes

  No

  N/A

• Customers with pets, no evidence of faeces or other breaches of pet agreement

  Yes

  No

  N/A

• Customer windows appear to be clean?, reflect from latest window cleaner visit, IFF required?

  Yes

  No

  N/A

• Communal bins not overflowing and not being used as a fly tipping zone

  Yes

  No

  N/A

• No signs of pests within the grounds

  Yes

  No

  N/A

Housing Office

• Desks neat & tidy with documents organised

  Yes

  No

  N/A

• No breaches of GDPR

  Yes

  No

  N/A

• Notice boards show the correct documentation - TV licences, bar licence (if applicable), employee insurance, ICO certificate, corporate plan strategy, colleague champion information, ERP, fire aiders & fire marshals, H&S, OOH on-call rota

  Yes

  No

  N/A

• Salto software functioning correctly, staff can show how to program a door entry fob

  Yes

  No

  N/A

• CCTV in place with clear monitoring footage, are the staff aware of how to use the software

  Yes

  No

  N/A

• Battlebox in place and effectively stocked with up to date documentation including PEEP summary, ERP & fire evac plan.

  Yes

  No

  N/A

• Contractor inductions can be evidence as being complete via paper based or digitally

  Yes

  No

  N/A

• Care office - CQC cert in place, office contact details & opening times, OOH on-call rota, H&S folder all in place

  Yes

  No

  N/A

• Master key sign in process in place as well as master key audting

  Yes

  No

  N/A

Staff Competency

• Staff are aware on the complaint handling process via service 360

  Yes

  No

  N/A

• Staff are aware how to raise a BA on NG

  Yes

  No

  N/A

• Staff are aware of hoarding action planning (stages of levels)

  Yes

  No

  N/A

• Staff are aware of early ASB interventions - ABC, GNA, RJ, letters

  Yes

  No

  N/A

• Staff are aware on how to log an incident, can the evidence an historic incident logged via C365

  Yes

  No

  N/A

• Review of current home check completion figures

  Yes

  No

  N/A

• Review of current fire door check completion figures

  Yes

  No

  N/A

• Staff are pro-actively completing ERP scenarios and are being tracked monthly

  Yes

  No

  N/A

• Staff can evident MLE debt and any applicable rectification strategies are in place for aged debtors

  Yes

  No

  N/A

• Staff can explain how to raise a safeguarding

  Yes

  No

  N/A

• Staff can evidence communication between parties such as local authority to support with void nominations

  Yes

  No

  N/A

• Staff can evident that voids are being monitored effectively and up to date via the void tracker

  Yes

  No

  N/A

• Staff can evident comms between letting officers and money advice team to tackle specific customer rent arrears

  Yes

  No

  N/A