NSW Ritchies IGA Liquor check list

• Store

• Manager

• Staff on duty if not manager

• Completed by

• Conducted on

  Date

• Document No.

ENTRANCE / External

• Entrances and windows clear, clean, no tape, insects, uncluttered and signage in good order

  Yes

  No

  N/A

• A-Frame pricing correct

  Yes

  No

  N/A

• Licensee details correct and visible

  Yes

  No

  N/A

Interior

• All lighting working, no blown/broken/dirty bulbs/fluros, air vents clean

  Yes

  No

  N/A

• All glass doors/windows clean, free of tape, smudges and old promotions

  Yes

  No

  N/A

• All walkways, clean and clear of stock and rubbish

  Yes

  No

  N/A

• Data stripping in good order

  Yes

  No

  N/A

RSA & Licensing Compliance

• RSA Folder up to date

  Yes

  No

  N/A

• Incident book displayed under counter

  Yes

  No

  N/A

• 2 X liquor licensing posters on display

  Yes

  No

  N/A

• 1X Cigarette poster on display

  Yes

  No

  N/A

OH&S & Security

• Forklift check list completed

  Yes

  No

  N/A

• Daily OH&S check list completed

  Yes

  No

  N/A

• Monthly OH&S check list completed

  Yes

  No

  N/A

• Are all the security cameras in working order

  Yes

  No

  N/A

• Do all Spirit bottles have security caps attached

  Yes

  No

  N/A

• Is the company PC / Tablets stored in a safe place

  Yes

  No

  N/A

Workbuddy

• Is the Manager & staff clocking on & off each shift

  Yes

  No

  N/A

• Are rosters published, printed and displayed in store

  Yes

  No

  N/A

• Are weekly budgets & estimates up to date

  Yes

  No

  N/A

• Are daily sales entered

  Yes

  No

  N/A

Communication

• Night fill sheets/diary being used

  Yes

  No

  N/A

• Has the manager completed a daily to do list

  Yes

  No

  N/A

• Managers summary up to date and being used (focus sheets)

  Yes

  No

  N/A

Staff & Customer Service

• Staff in Ritchies uniform wearing name badge, correct foot ware

  Yes

  No

  N/A

• Customer acknowledged and or eye contact within 30 seconds

  Yes

  No

  N/A

• Staff bright and enthusiastically engaged to help customers

  Yes

  No

  N/A

• Store theme music appropriate for the customer and at right volume level

  Yes

  No

  N/A

Sales Counter / Office

• No clutter, clean and clear

  Yes

  No

  N/A

• Floor clean, no cardboard or rubbish. Bin not visible to the public

  Yes

  No

  N/A

• Folders and Paperwork neat and tidy in correct spot.

  Yes

  No

  N/A

Storeroom

• No out of date damaged products

  Yes

  No

  N/A

• Floors clean tidy, stock neatly stacked and storeroom OH&S compliance

  Yes

  No

  N/A

• Damage stock stored in ullage section. Ullage book up to date

  Yes

  No

  N/A

Weekly Focus Check

• Are the NSW key lines up and well merchandised

  Yes

  No

  N/A

Ritchies Promotional Check

• Focus Display:

  Yes

  No

  N/A

• Score out of 10

• Monthly sales driver:

  Yes

  No

  N/A

• Score out of 10

• Wine compliance:

  Yes

  No

  N/A

• Score out of 10

• Sparkling compliance:

  Yes

  No

  N/A

• Score out of 10

• Pre-Mix compliance:

  Yes

  No

  N/A

• Score out of 10

• Spirit compliance: (security cap used?)

  Yes

  No

  N/A

• Score out of 10

• Beer / Cider compliance:

  Yes

  No

  N/A

• Score out of 10

Fortnightly check list

• Details

General Items Discussed. Store report

• Other Items Discussed

  Action

  No Action

  N/A