Information
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Engineer Name
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Tech Number
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Conducted on
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Prepared by
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Location
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Job Number
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OnSite
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Job Type
- Service Call
- Single STB Install
- Double STB Install
- More than 2 STB Install
- Upgrade
- Upgrade + Relocate
- De-Install
- SEG30
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How many engineers?
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Walk Through-Talk Through (mins)
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Initial H+S Equipment Set Up (mins)
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Equipment Used
- Step Ladder,
- Combi Ladder,
- Single Section,
- Double Section,
- Triple section,
- CAT Ladder,
- No Ladder Used
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Outside Work Time (mins)
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Work Carried Out:
- Install Dish and LNB,
- Replace Dish,
- Replace LNB,
- Run Cable,
- Replace Cable,
- No external work required
- Communial dish
- S Pole,
- Remove existing equipment
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Was Any External Drilling Required?
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Internal work (mins)
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Work carried out:
- Clip SAT cable,
- Run phone line,
- Connect router,
- Replaced STB,
- Relocated STB,
- Install Wireless Adaptor,
- Activate blank viewing card,
- Check other STB's,
- Other,
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Demonstration and Customer Interaction (mins)
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What did this include?
- STB and TV Functionality,
- On Demand,
- MySky,
- Sky Go,
- Sky Apps,
- Explained work carried out,
- After Care,
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MFT Job Timing
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Actual Job length (mins)
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What could have improved this visit?
- Replace dish,
- Change LNB,
- Replace cable,
- Cable neatness,
- Better dish location,
- Organisation,
- Clearer Demo,
- More information surrounding apps
- MySky discussion
- Broadband check,
- Check other STB's
- Re-align dish,
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Why wasn't more value added?
- Customer already has Sky. No demo required
- Customer was already aware of On demand and App content
- Customer was busy
- Engineer did not mention app
- Engineer was rushing,
- Engineer ran out of time,
- Engineer did not
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How much longer would this have taken? (Mins)
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Add Media
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Engineer Comments:
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Additional Information:
