Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Storage & Receiving Areas

Walk-in Freezers / Upright Freezers

  • Temperature -18°C and below

  • Freezer compressor working properly and no load noise heard

  • No excessive ice build on freezer compressor

  • Hanging Thermometer Available & Working Properly

  • Shelves clean, labeled and in good condition and away 6" from the wall

  • Floor is clean, no ice build and in good condition

  • Walls are clean and in good condition

  • Lights working properly, no fused bulbs and cover in good condition

  • Products are arranged properly and no empty or half full cartons present

  • All product labeled & using FIFO

  • All product 6" above the floor

  • Curtain is clean and in good condition

  • Freezer door is working properly and in good condition

  • Freezer control panel is working properly with no warning sign

  • Freezer exterior panels are clean and in good condition

  • Freezer temperature chart is available and in use

Walk-in Chillers / Upright Chillers

  • Temperature between 0°C to 4°C

  • Chiller compressor working properly and no load noise heard

  • No ice build on Chiller compressor

  • Hanging Thermometer Available & Working Properly

  • Shelves clean, labeled and in good condition and away 6" from the wall

  • Floor is clean, no ice build and in good condition

  • Walls are clean and in good condition

  • Lights working properly, no fused bulbs and cover in good condition

  • Products are arranged properly and no empty or half full cartons present

  • Proper thawing method is being followed

  • All product 6" above the floor

  • All product labeled & using FIFO

  • Products hierarchy is followed

  • Zoning & Staging are followed

  • All product are covered

  • Cooling Rack is clean, labeled and in good condition

  • Curtain is clean and in good condition

  • Chiller control panel is working properly with no warning sign

  • Chiller exterior panels are clean and in good condition

  • Chiller temperature chart is available and in use

Dry Storage

  • Storage temperature below 24°C, thermometer Available

  • Lights working properly, no fused bulbs and cover in good condition

  • Floor is clean, no broken tiles and missing no discoloring visible

  • Walls are clean, no holes visible

  • 600X600 ceiling tiles are clean and in good condition, not bends or missing tiles visible

  • A/C working properly and in good condition

  • A/C vents clean and in good condition

  • Shelves clean, labeled, organized & 6" away from wall

  • Products arranged properly using FIFO

  • All products are properly covered

  • Sugar and Flour containers are properly sealed

  • Shelf life chart available and in good condition

  • Chemicals are stored away from food items

  • MSDS available and updated

  • Unapproved products are not found in store

Dishwashing Area

  • Dishwashing machine working properly and maintained

  • Dishwashing exhaust working properly and maintained

  • Washing & rinsing temperature are met; 72°C washing, 81°C rinsing

  • Plates are cleaning properly before entering the dishwasher

  • Shelves are clean and in good condition

  • Trash bin available, less than 2/3 full, clean, properly covered, odor free

  • Washing racks are available and in good condition

  • Dishwasher warning sign is available (hot surface)

  • Walls are clean, no broken tiles visible

  • Floor is clean, dry and floor matt in use

  • Water is changes every 2 hours or as needed

Janitor Room

  • Mop sink is clean and in good condition

  • Cold & hot water available

  • 600X600 ceiling tiles are clean and in good condition, not bends or missing tiles visible

  • Walls are clean, no broken tiles visible

  • Floor is clean, no broken tiles visible

  • Brooms and brushes available, hanged and in good condition

  • Odor free janitor room

  • Door is properly closed, in good condition and sign available

  • Wet floor signs available for FOH/BOH and used appropriately

Receiving Area

  • Door is always closed

  • Air curtain is clean and in good condition

  • Washing sink is clean and in good condition

  • Hot and cold water available

  • Receiving schedule is posted and no delivery received outside schedule hours

  • All good received temperature is being checked

  • No products present on the floor

  • Area is clean and organized

Kitchen Area

Prep Area

  • Prep sections signs available and in good condition

  • Prep recipes are available, updated and in use while prepping

  • Scale is available, in use and in good condition

  • Meat sink is clean and in good condition

  • Chicken sink is clean and in good condition

  • Seafood sink is clean and in good condition

  • Vegetable sink is clean and in good condition

  • Vegetables & fruits sanitation procedure used properly

  • Prep sinks dividers available and in good condition

  • Colored coded cutting boards available and used properly

  • Colored coded knives available with sharp edges

  • Chillers; table top and uprights temperature between 0°C to 4°C

  • No rust visible inside chiller

  • Chillers shelves are clean and in good condition

  • Products inside chiller covered, labeled and using FIFO

  • Chillers door are working properly and gasket are clean and maintained

  • Freezers; table top and uprights temperature -18°C

  • No rust visible inside freezer

  • Freezer shelves are clean and in good condition

  • Products inside freezer covered, labeled and using FIFO

  • Freezer door are working properly and gasket are clean and maintained

  • Hot & cold water available

  • All water taps are working properly and in good condition

  • Sinks showers are working properly and in good condition

  • Hand wash sink clean and push-knee is working properly

  • Antibacterial hand soap is available

  • Antibacterial hand sanitizer is available

  • Towel dispenser available and in good condition

  • Hand washing Diagram available and in good condition

  • Sewage not blocked, odor free

  • Ice machine is working properly and in good condition

  • Ice scooper in its pocket and not stored inside ice machine

  • Ice machine is clean and free of calcium buildup

  • No pest activity observed

  • Trash bin available, less than 2/3 full, clean, properly covered, odor free

  • Disposable gloves available and in use

  • Hairnet available and in use

  • Sanitizer available and in use

  • Cleaning towels available

  • No cross-contamination observed

  • Tenders cut to specifications 50-55g

  • Boneless cut to specifications 24-26g

  • Chicken Filet cut to specifications 110-120g

  • Mini chicken cut to specifications 40-45g

  • Beef patties 100g

  • Beef sliders 40g

  • Spinach dip 200g

  • Shrimp weight 24-26 g, tail on

  • Chicken marination procedure is being followed

  • Bread items are fresh and less than 3 days

  • RO (water softener system) in proper working condition & labeled

  • No Products are in Danger Zone

  • Prep trash cans are clean and in good working condition (pedal operable).

Grill Section

  • Both grills working properly, in use during high volumes and set at 170 degrees c.

  • All products temperature between 0°C to 4°C

  • Ramekins used for all side sauces (inclusive of 50 and 100 cups).

  • Chillers; table top temperature between 0°C to 4°C

  • Sauce bottles are clearly labeled and cleaned daily

  • Approved Plateware available and in good condition

  • Proper cutting boards are in use and in good condition

  • Grill Station is clean and organized

  • Grill spatulas are available and in good condition

  • Fire suppression system installation and working & not expired

  • All food products are stored properly, labeled and covered, FIFO is used

  • No expired food items found

  • 600X600 ceiling tiles are clean and in good condition, not bends or missing tiles visible

  • Lights working properly, no fused bulbs and cover in good condition

  • KDS system/KOT printer is working properly, clean, no exposed wires visible

  • No cross-contamination observed

  • Bain Marie products held at temperature of 65°C degrees or higher

  • Sanitize spray bottles are clean, in use and changed out every four hours

  • Trash bin available, less than 2/3 full, clean, properly covered, odor free

Fryer Section

  • Temperature gauge is set to right temperature 171°C

  • Oil is clean and not smoking

  • Fryer Oil is filled to proper level.

  • Oil strainer is available

  • Oil rotated properly, chart available and in good condition

  • Fryer hood vents are clean and no oil buildup visible

  • Fire suppression system installation and working & not expired

  • Breading station is clean and fully restocked

  • Chillers; table top temperature between 0°C to 4°C

  • Chest freezers temperature -18°C

  • Flour is sifted and changed as needed

  • Timers are labeled and time is correct on buttons

  • All food products are stored properly, labeled and covered, FIFO is used

  • No expired food items found

  • 600X600 ceiling tiles are clean and in good condition, not bends or missing tiles visible

  • Lights working properly, no fused bulbs and cover in good condition

  • KDS system/KOT printer is working properly, clean, no exposed wires visible

  • No cross-contamination observed

  • Fryer baskets are clean and in good condition (no frayed metal).

  • System in place for testing and filtering oil (must have filter machine).

  • Proper Plateware available and in use (anything that is not standard must have formal email stating acceptance of variation).

  • Scales in good condition, clean and calibrated.

  • Sanitize spray bottles are clean, in use and changed out every four hours

  • Trash bin available, less than 2/3 full, clean, properly covered, odor free

Salad Section

  • Chillers; table top temperature between 0°C to 4°C

  • All food products are stored properly, labeled and covered, FIFO is used

  • Microwave Clean & working properly

  • Salamander Clean & working properly

  • KDS system/KOT printer is working properly, clean, no exposed wires visible

  • No cross-contamination observed

  • No expired food items found

  • 600X600 ceiling tiles are clean and in good condition, not bends or missing tiles visible

  • Lights working properly, no fused bulbs and cover in good condition

  • Sanitize spray bottles are clean, in use and changed out every four hours

  • Trash bin available, less than 2/3 full, clean, properly covered, odor free

  • Approved Plateware available and in good condition

Pass Station

  • All food products are stored properly, labeled and covered, FIFO is used

  • No expired food items found

  • 600X600 ceiling tiles are clean and in good condition, not bends or missing tiles visible

  • Lights working properly, no fused bulbs and cover in good condition

  • No cross-contamination observed

  • Sanitize spray bottles are clean, in use and changed out every four hours

  • Trash bin available, less than 2/3 full, clean, properly covered, odor free

  • Sauce bottles are clearly labeled and cleaned daily

Expo Station

  • Chillers; table top temperature between 0°C to 4°C

  • All food products are stored properly, labeled and covered, FIFO is used

  • Correct utensils are being used

  • No expired food items found

  • Lights working properly, no fused bulbs and cover in good condition

  • KDS system/KOT printer is working properly, clean, no exposed wires visible

  • No cross-contamination observed

  • Sanitize spray bottles are clean, in use and changed out every four hours

  • All heat lamps clean (expo, wing sauce, fry, elevator).

  • Trash bin available, less than 2/3 full, clean, properly covered, odor free

  • Approved Plateware available and in good condition

Recipes & Cooking Procedures

  • TEX MEX Chili

  • Tangy sauce

  • Special sauce

  • Croutons

  • Caramelized pecans

  • Mexican rice

  • Taco beef

  • Caramelized onions

  • Ranch

  • Bleu Cheese

  • Caesar

  • Honey Mustard

  • Burrito sauce

  • Vinegar and Oil available

  • Buffalo Mild

  • Buffalo med hot

  • Buffalo Extra Hot

  • Buffalo Atomic

  • Buffalo 1 Million

  • Garlic Parmesan

  • Sweet & Sour

  • Crazy

  • Roasted Garlic

  • Sweet BBQ

  • Lemon Pepper

  • Sweet Chili

  • Teriyaki

  • Bourbon BBQ

  • Flour Mix

  • Bam Bam Sauce

  • Melted Cheese

  • Salsa

  • Sour Cream

  • Pizza Sauce (Marinara)

  • Spinach Dip Mix

  • Coleslaw Mix

  • Tzatziki Sauce

  • Chipotle ranch

  • Pita Bread

  • Sweet Sriracha

  • Spicy melted cheese

  • Raspberry vinaigrette

  • Pickle Chips ( 15-20 breaded)

  • Jalapeno poppers

  • Jalapenos chips ( 15-20 breaded)

  • Onion Rings (12-14 and breading)

  • French fries and curly

  • Breaded mushrooms

  • Loaded Tex Mex

  • Party starter

  • Nachos (check at least one)

  • Mozzarella Cheese Sticks

  • Spinach and Artichoke Dip (check temp, presentation, flavor profile and chips (if seasoned and crisp level))

  • Popcorn Chicken

  • Large Salads (check minimum 2)

  • Wings, Breaded wings, Tenders and Boneless sauced accurately and to procedure (no mild before heat on Buffalo and roll sauce not stripe on flavor)

  • Chicken Sandwiches (check minimum 2)

  • Chicken sliders

  • Beef sliders

  • Tacos

  • Shrimp

  • Burgers (check minimum 2)

  • Gyros

  • Quesadillas (shell browned, shell crispy, chicken and cheese portions correct)

  • Kids Meals

  • Desserts

  • Ribs

  • Steaks

  • Pork Chops

  • Fajita

  • Spinach Balls

  • Baked Mac&Cheese

Team Members

  • Clean and neat uniform according to standard dress code

  • Disposable gloves available and in use

  • Hairnet available and in use

  • Thermometers available and in use

  • Practicing hand wash properly

  • Hand wash timer available and set for 20 minutes

  • No glass cups found in the kitchen

  • Blue bandages available

Dining & Bar Areas

Terrace

  • Building premises is clean no trash visible

  • Floor is clean and dry, no debris or trash visible

  • Furniture clean and in good condition

  • Plants clean and maintained

  • Umbrellas are cleaning and in good condition

  • No fused bulbs are visible

  • Water Chillers are clean and in good condition

  • Signages are maintained and working properly

  • Doors are clean, maintained and working properly

  • Landscaping and grounds are clean

  • Sidewalks are clean and free of build up & chewing gum spots

  • Flower beds are clean and free of debris, cigarette butts, and weeds, freshly mulched with no faded

  • Doors and framing are clean

  • Windows and door/frames clean and free of grime and grease

  • Walls are clean, and free of stains or build-up (top to bottom)

Hostess Area

  • Doors are clean, maintained and working properly

  • Glass windows are clean and no stains or dirt visible

  • Phone is available and working properly

  • High chairs available, clean and in good condition

  • Lights are working properly, no fused bulbs visible

  • Floor is clean and dust mat is in good condition

  • Walls are cleaning and paint is maintained

  • A/C vents are clean and maintained

  • Menu stand is clean, organized and all menus are clean

  • Cashier tools are available and in good condition

  • Host, cashier or other staff member acknowledges guest(s) and directs him or her towards the dining area.

  • Host notifies server of table if server is busy with other tasks.

  • Children appropriately acknowledged with both crayons (full packs), coloring books and place mats

  • All Menus and bill folders are clean and complete (no frayed edges, water stains, sauce stains...etc.).

  • Guests sincerely thanked and invited back upon exiting restaurant (must be smiles and enthusiastic tone).

  • Door held open for guests when possible.

  • Cashier not distracted with other tasks, on the phone or on a computer.

  • Floor chart is available in cashier area

  • Shift meeting form is available in cashier area and properly filled

General Interior

  • No broken or chipped floor tiles visible

  • Floor is maintained and in good condition

  • A/C vents are clean and maintained

  • Sprinklers heads are cleaned and visible

  • Fire exit sign, emergency lights clean and working properly

  • Light fixtures, spot light, theater lights are working properly

  • Decorative lights are working properly

  • No fused bulbs are visible

  • All interior plants are clean and maintained

  • Dining A/C units are working

  • Ceiling tiles, walls, vents, HVAC, pictures and fixtures clean

  • Screens are clean, dusted, well maintained, no hanging wires and firmly secured to wall.

  • Speakers and fixtures clean and not dusted.

  • All lighting working and dimmers (if applicable) are marked for AM/PM levels

  • Floors, drains and baseboards area clean

  • Blinds, windows and doors are clean (includes door handles & locks)

  • Appropriate number of chairs for each table. Chairs are clean .

  • Booths are clean and in good condition

  • Table Caddies are clean, stocked and in good condition. Marketing slide is present inside napkin holder.

  • Brand material installed to tables correctly like trifolds, napkin inserts, menus,… and in good condition

  • Baby chairs are available, clean and in good condition

  • Slogan wall is clean.

  • POS printers, screens and stations are clean. No debris found under POS station.

  • Approved flatware (silverware) being used. Logo napkin in use and back up silverware available in all server stations.

  • All games are clean.

  • Customer elevator is clean and functional

  • Associates are friendly and approachable

  • TV screens are switched on and functioning well displaying sports channels and matches as per sports schedule

  • Lighting is at appropriate level for day part.

  • Music style and volume are appropriate for day-part. Store is using approved music list

  • Dining Room Temperature set to appropriate comfort level (18-23 degrees c)

  • Employees appear to be properly working or waiting to serve guests (no cell phone usage, cell phones stored out of site, no sitting on counters or at tables, no groups of staff on cigarette breaks)

  • BBOX is functioning

  • Auditor witnesses strong sense of teamwork and cooperation between management and associates.

  • Auditor witnesses a positive energy filled environment.

  • Non-Smoking Section available and is clearly identified.

  • Staff members not smoking or hanging out in front or by front entrance of building.

  • Associates acting professional always.

  • Wi-Fi is working properly throughout the store and password is known to all staff members

  • No shisha is being served inside the store

Table & Charis

  • Tables are clean and in good condition. No wobbling tables found

  • Tables basis are clean and maintained

  • Table condiments available, clean and in good condition

  • Chairs clean , not faded paint visible, no wobbling Charis found

  • Benches leather/fabric are clean and maintained, no stains visible

Men Toilets

  • Door sign is visible

  • Toiler are clean and in good condition

  • Water showers are working and in good condition

  • Washing sinks clean, faucets are working properly and in good condition

  • Washing soap is available and fully restocked

  • Hand sanitizer is available and fully restocked

  • Tissue dispenser is available and fully restoked

  • Walls are clean with no faded paint visible

  • Mirrors are clean, no broken or chipped mirrors found

  • Ceiling vents clean and maintained

  • A/C working and maintained

  • Floor is clean and dry, no broken tiles visible

  • Lights are working properly, no fused bulbs visible

  • Trash bin is available, clean and covered

  • Disables restroom is available, clean and functional

Women Toilets

  • Door sign is visible

  • Toiler are clean and in good condition

  • Water showers are working and in good condition

  • Washing sinks clean, faucets are working properly and in good condition

  • Washing soap is available and fully restocked

  • Hand sanitizer is available and fully restocked

  • Tissue dispenser is available and fully restoked

  • Walls are clean with no faded paint visible

  • Mirrors are clean, no broken or chipped mirrors found

  • Ceiling vents clean and maintained

  • A/C working and maintained

  • Floor is clean and dry, no broken tiles visible

  • Lights are working properly, no fused bulbs visible

  • Trash bin is available, clean and covered

  • Disables restroom is available, clean and functional

Service Stations

  • Station is clean, organized and fully restocked

  • POS is working properly, maintained and in good condition

  • Check printers are clean, working properly and in good condition

  • Menus are organized, clean in good condition

  • Plate-ware, cutlery, backup condiments available

  • Fire extinguishers clean, maintained and valid

Bar Area

  • Blenders, mixers, utensils clean, working properly

  • Walls clean and In good condition

  • Fire extinguishers clean, maintained and valid

  • Light fixtures forking, clean, no fused bulbs found

  • POS is working properly, maintained and in good condition

  • Beer chiller Clean, stocked and organized

  • Beer chiller between 0°C to 4°C

  • All gaskets clean and In good condition

  • Floor mats clean and In good condition

  • Bar floor, and floor drains clean, odor Free

  • Beer drains clean, odor free

  • Condiments Clean, stocked, labeled and organized

  • Soda guns and drain hoses clean and in good condition, CO2 clean and full

  • Glassware stocked and organized

  • Liquor bottles clean and not defaced

  • Attractive and proper liquor, beer and wine display

  • Pour spouts clean and in good condition

  • Shelves are clean, maintained and in good condition

  • Trash bin available, less than 2/3 full, clean, properly covered, odor free

  • All TV's working properly, clean and in good condition

  • Ceiling clean and in good condition

  • Bar tables clean and in good condition, no wobbling found

  • Recipe book present and updated

  • 100 % Product Availability

  • Bar counter clean, not cluttered and organized.

  • Bar Taps are clean (soda, draft) including temperature, nozzles. No mold present on machines.

  • Bar coolers & freezers clean (no moldy door gaskets).

  • All syrups and bottles clean.

  • Glass rimmer and all contents clean and in good condition. No clumpy salt or sticky drawers in rimmer.

  • Bar Tools - Mixing shakers, jiggers, strainer, stirrer, glass rimmer, muddler, ice crusher, wine key all present, clean and in good condition.

  • All drink garnishes available and stored below 5 degrees or in holder with ice below.

  • Cutting board/Knife available, clean and in use.

  • Draft Beer final product served at 5 degrees.

  • Liquor display rack clean and organized (if applicable).

  • Wine being stored, corked, and labeled correctly.

  • All pre-bottled product being labeled and rotated properly (FIFO)

  • Bar sink clean. No visible mold or build up in drain or behind faucet.

  • Dedicated hand washing sink stocked with soap and paper towels.

  • Ice Bin is clean (no mold on lid or inside and cleaned daily).

  • Ice scoop stored in container outside of ice bin.

  • Coffee cups properly stored and in good condition (no chipped or broken plates/cups). Adequate spoons available.

  • All glassware is clean and polished.

  • Beer/liquor cabinet locked when not in use. no excessive back stock being stored in bar area.

  • Expiration labels in use for all prepared items and juices.

  • Approved mixers in use (including puree).

  • Fresh juices (orange, lemon), simple syrup, strawberry puree and milk are fresh, available and dated.

  • All fruits are fresh and presentable.

  • Trash can with pedal is available and clean.

Expo Area

  • Expo area is clean and organized

  • Soft drink machine is clean and in working condition (no mold, no residue build up, drains clear, taps 100% clean)

  • Ice Bin is clean (no mold on lid or inside and cleaned daily).

  • Under counter dishwasher is working properly and in good condition

  • Expo chiller is clean, organized and in good condition. Hanging Thermometer Available & Working Properly

  • All food products are stored properly, labeled and covered, FIFO is used V

  • Ice scooper in its pocket and not stored inside ice machine

Office & Documentations

Permits & Licensing

  • Work permit available and valid

  • Tax ID license available and valid

  • Alcohol license available and valid

  • Fire and Safety license available and valid

  • IT license available and valid

  • Windows license available and valid

  • Approved POS is in use

  • POS license available and Valid

  • No unauthorized infringement POS system

Office & Admin

  • Office is clean and organized

  • Ceiling, walls, floor are clean, not broken on bend tiles visible

  • Door locked at all times

  • Computers, printers, phones, DVR are clean and in good condition

  • Alarm control panel working properly and maintained

  • First aid kit available and restocked

  • Safe available

  • Team communication bulletin board is available with updates 5

  • Employee files are updated / Health cards / Emergency contact forms available

  • Master recipe book available and updated

  • Cleaning schedule available and posted on bulletin board

  • Vacation planner available and posted on bulletin board

  • HR Formal BWR standard evaluation process in place and is conducted bi- annually (as minimum) and within 90 days for new staff members.

  • Proper Management structure is implemented in store level to secure high-level operations.

  • Operations manager visits store periodically, representative must perform monthly audit and documented.

  • Scheduled manager meetings occur weekly with full documentation. Support documentation of meetings is available

  • Communication board is available. in good condition and has all required posts

  • New hires are on-boarded using orientation guidelines. Training Passport should be available in all employees’ files.

  • Rewarding program is implemented

  • Manager or assistant manager is conducting figure 8

  • Proper order guide in use and standard ordering days established

  • Manager signs off on all documentation (verifies daily).

  • Pre-Shifts are conducted and documentation is saved and available

  • Schedules followed to ensure excellent customer service.

  • Prep Sheet filled out, adjusted monthly and in use (Manager signature should be on each)

  • Daily Checklists are in use and verified on daily basis

  • Weekly cleaning chart available, in use and posted.

  • Active Manager Log Book is available and utilized on daily basis

  • MOD (manager on duty) wearing clean, wrinkle free black or white manager shirt with logo, and tucked in

  • Purchases and invoices entered into system daily (must be entered correctly to receive point).

  • All products recorded in BWR accessed POS system

  • Batch recipes entered daily (only applies to non-master markets).

  • Waste sheets filled out and entered into system (minimum weekly).

  • Daily closing report is sent daily

  • Working /connected separate Wi-Fi for POS system

  • Sales budget in place and reviewed monthly (mgmt. & ownership).

Training Tools & Materials

  • Training system in place

  • Current Operations Manual ( My Buffalo ) in use (management team must prove how they utilize the material and show where they obtain the material to receive point).

  • Current training materials in use. This is inclusive of short cards, builders, promises and new employee training materials from My Buffalo.

  • Certified in store trainer or corporate trainer is available for both BOH and FOH. This person should be considered expert of position and a short quiz to verify should be conducted by auditor in order to receive points.

  • All position promises are posted, followed and frequently reviewed with mgmt. team via training or pre-shifts. Ensure all employees know promises and brand promise including Buffalove

  • Manager is knowledgeable and can access Back Office (can log in, find reports and process information).

AMC Contracts / Available & Renewed

  • POS AMC

  • Hood cleaning AMC

  • Grease trap

  • Fire alarm

  • Pest control

  • A/C

  • Fire suppression system

  • Equipment preventive maintenance

  • Fire Extinguishers

  • RO water system

Team Appearance & Knowledge

Host / Hostess

  • Clean and neat uniform according to standard dress code

  • Prompt seating, complies with guest requests

  • Knows stations and table numbers and station rotation

  • Welcoming the guest with a smile and friendly greeting

  • Uses 5feet & 10feet rule

  • Answers phone within 3 rings

  • Knowledge about food and beverages menus

  • Aware of the specials of the day

Bussers / Cleaners

  • Clean and neat uniform according to standard dress code

  • Service Station proper set up and full restocked

  • Tables are clean, no empty plates found in from of the guests

  • Smiles and greets guests with a smile

  • Assists in running food when needed

  • Knowledge about food and beverages menus

  • Aware of the specials of the day

Waiters / Waitresses

  • Clean and neat uniform according to standard dress code

  • Greet guests within 60 seconds of being seated

  • Suggests specials of the day

  • Offer to take the order at fist visit

  • Delivers food and beverages within the standard time

  • Takes The Order, Suggestively Sells Entrees By Name, Assist Guest With Menu

  • Attentive to guest needs

  • Follow the steps of service accurately

  • Uses open-ended questions to up-selling and suggestive selling

  • Maintain a clean and organized tables at all times

  • Present payment checks in timely manner

  • Thanks the guest and invite them back

Bartender / Barback

  • Clean and neat uniform according to standard dress code

  • Greet guests within 60 seconds of being seated

  • Suggests specials of the day

  • Prepared all drink orders in timely manner

  • Offer to take the order at fist visit

  • Delivers food and beverages within the standard time

  • Takes The Order, Suggestively Sells Entrees By Name, Assist Guest With Menu

  • Attentive to guest needs

  • Follow the steps of service steps accurately

  • Uses open-ended questions to up-selling and suggestive selling

  • Maintain a clean and organized bar area at all times

  • Present payment checks in timely manner

  • Thanks the guest and invite them back

Manager On Duty

  • Clean and neat uniform according to standard dress code

  • Starts his shift with team briefing

  • Performs frequent table visits

  • Performs the daily walk-though and complete all checklists required

  • A/C temperature is set according to standards

  • Music level is set according to standards

  • TV is on and playing the standard channels

  • Signages are turned on

  • Exterior lights are turned on, no fused bulbs visible

  • Monitors team members and give proper instructions if needed

Marketing

  • Marketing reports including ROI and CRM prepared and shared with management/owners

  • All customer feedback and inquiries (negative or positive) be it through brand survey, social media channels or other review channels are responded to within 48 hours

  • Active sports ambassador available to assist in all sporting events and sports schedules (Auditor should speak with this person and run a few verbal tests. If knowledge is visible point can be given).

  • Active atmosphere ambassador available to assist in all sound & atmosphere issue (Auditor should speak with this person and run a few verbal tests. If knowledge is visible point can be given).

  • Monthly Planning Process with Franchisor adhered to: briefs and market review by 10th of previous month, content submitted for approval by 25th of previous month

  • Website information and news up to date and accurate

  • BWR Survey implemented and monthly target assigned and monitored. Either through QR code cards or tablets are given to each table at the end of the meal

  • Social Media channels are up to date, moderated (within 48 hours at most) and display content that is approved in design

  • Listings (website, google, tripadvisor) are up to date, moderated (within 48 hours at most and display content that is approved in design

  • Customer Databases from various sources (Social Media, Listings, Survey, Events,...) are GDPR compliant

  • Marketing screens available and turned on throughout day.

  • External & Internal Signs as per approved design

  • Front signage as per approved from Franchisor and country legal requirements, clean and well lit

  • Opening Hours sticker is available, accurate and in good condition

  • Instore signage including posters, restroom branding, backdrops,… as per approved from Franchisor, clean and in good condition

  • Brand Mandates (1 Million Challenge, Birthday, Tuesday Wings Frenzy, Family Friday, Chef Buffalo) are implemented correctly with the approved design and execution elements

  • Birthday Song & Chef Buffalo Song and Video used as per standards

  • Games like Foosball, play station,… available, clean and in good working condition

  • Menus: Main, Drinks, Desserts (if separate), Happy Hour, Lunch (if available) in all needed languages available, accurate, clean and as per approved from Franchisor design and specs

  • Marketing Collaterals: Trifold, Napkin Insert and any other approved by Franchisor, available and implemented correctly

  • Placemats: Adults and kids placemats available, accurate, as per approved from Franchisor and used correctly

  • Takeaway and delivery packaging as per approved from Franchisor, available and used correctly

  • Store business cards printed and used

  • Marketing officer/executive/manager/LSM fully understands Job Description & responsibilities

  • LSM is assigned to the store

  • LSM conducts weekly visit to the store

  • Monthly Marketing Brief to Store done two days before the start of each month

  • Daily marketing pre-shift brief to staff on approved advertising, social media, events, promotions and sports schedule

  • Social media and digital channels approved and operate as per guidelines

Guest Experience

  • Table is clean (top, sides and legs) and prepared for guests (condiments, napkins, napkin holder, place mats, plates, table tents)

  • Table is flagged properly (silverware dropped at initial visit from server)

  • Customer sat within reasonable amount of time (within 3 minutes of entering restaurant unless wait list).

  • Guest is greeted and acknowledged within 1 minute of sitting at table (a hello, formal greet or i'll be right with you).

  • Server determines "first time guests" at intro

  • Server presents menu and daily specials at introduction

  • Order is written on captain order (notebook) and repeated back to ensure order accuracy.

  • Menus are collected from table after order is taken.

  • All food and beverages are served on trays.

  • Order is visually appealing.

  • Dirty or broken plate, cups, silverware

  • Food order served within correct time frame (appetizers within 8 min, main course 15 min)

  • Order is delivered correct and prompt. All food items delivered at correct temperatures.

  • Two bite check back (or two minutes) time is reasonable.

  • Server is friendly and engaging with all guests.

  • Server are selling to their guests according to guest cues. Table tents/promotions/menu used to help in sale, including BBox

  • Server appropriately checks back on table periodically and maintains awareness when not at table.

  • Server pre-busses tables throughout meal.

  • Server clears table before presenting check.

  • Server drops wet naps and toothpicks (in approved plateware) at end of meal.

  • Specific dessert suggested (dessert menu must be present to receive point).

  • Items on check are correct and total is correct.

  • Server drops check upon customers request (no excessive waving of hands).

  • Check returned within reasonable amount of time (max 3 min) and survey has been circled on bottom of check.

  • Guests sincerely thanked and invited to return.

  • All expected associates are maintaining awareness of other tables and looking for opportunities to serve customers.

  • Guest has no negative feedback.

  • Server is able to present bottle opener, lighter, captain order (note pad) and two pens.

  • Servers and cashier are tested on POS

  • Management team reviews guest feedback openly and frequently through posting of comments, review of comment cards, review of online feedback and discussion in pre-shifts. This must be visible on communication board and in pre-shifts to receive full points.

  • Store submits monthly complaints report to Operations Manager for review.

  • In-store customer complaints being handled appropriately. Complaints and preventative measures reviewed with team.

  • Managers, Asst Managers & Supervisors touching each and every table and engaging with guests in warm friendly manner

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.