Operations Efficiency Review Report

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Walk-in Freezers / Upright Freezers

• Temperature -18°C and below

  Safe

  At Risk

  N/A

• Freezer compressor working properly and no load noise heard

  Yes

  No

  N/A

• No excessive ice build on freezer compressor

  Yes

  No

  N/A

• Hanging Thermometer Available & Working Properly

  Yes

  No

  N/A

• Shelves clean, labeled and in good condition and away 6" from the wall

  Yes

  No

  N/A

• Floor is clean, no ice build and in good condition

  Yes

  No

  N/A

• Walls are clean and in good condition

  Yes

  No

  N/A

• Lights working properly, no fused bulbs and cover in good condition

  Yes

  No

  N/A

• Products are arranged properly and no empty or half full cartons present

  Yes

  No

  N/A

• All product labeled & using FIFO

  Yes

  No

  N/A

• All product 6" above the floor

  Yes

  No

  N/A

• Curtain is clean and in good condition

  Yes

  No

  N/A

• Freezer door is working properly and in good condition

  Yes

  No

  N/A

• Freezer control panel is working properly with no warning sign

  Yes

  No

  N/A

• Freezer exterior panels are clean and in good condition

  Yes

  No

  N/A

• Freezer temperature chart is available and in use

  Yes

  No

  N/A

Walk-in Chillers / Upright Chillers

• Temperature between 0°C to 4°C

  Safe

  At Risk

  N/A

• Chiller compressor working properly and no load noise heard

  Yes

  No

  N/A

• No ice build on Chiller compressor

  Yes

  No

  N/A

• Hanging Thermometer Available & Working Properly

  Yes

  No

  N/A

• Shelves clean, labeled and in good condition and away 6" from the wall

  Yes

  No

  N/A

• Floor is clean, no ice build and in good condition

  Yes

  No

  N/A

• Walls are clean and in good condition

  Yes

  No

  N/A

• Lights working properly, no fused bulbs and cover in good condition

  Yes

  No

  N/A

• Products are arranged properly and no empty or half full cartons present

  Yes

  No

  N/A

• Proper thawing method is being followed

  Safe

  At Risk

  N/A

• All product 6" above the floor

  Yes

  No

  N/A

• All product labeled & using FIFO

  Yes

  No

  N/A

• Products hierarchy is followed

  Safe

  At Risk

  N/A

• Zoning & Staging are followed

  Yes

  No

  N/A

• All product are covered

  Yes

  No

  N/A

• Cooling Rack is clean, labeled and in good condition

  Yes

  No

  N/A

• Curtain is clean and in good condition

  Yes

  No

  N/A

• Chiller control panel is working properly with no warning sign

  Yes

  No

  N/A

• Chiller exterior panels are clean and in good condition

  Yes

  No

  N/A

• Chiller temperature chart is available and in use

  Yes

  No

  N/A

Dry Storage

• Storage temperature below 24°C, thermometer Available

  Yes

  No

  N/A

• Lights working properly, no fused bulbs and cover in good condition

  Yes

  No

  N/A

• Floor is clean, no broken tiles and missing no discoloring visible

  Yes

  No

  N/A

• Walls are clean, no holes visible

  Yes

  No

  N/A

• 600X600 ceiling tiles are clean and in good condition, not bends or missing tiles visible

  Yes

  No

  N/A

• A/C working properly and in good condition

  Yes

  No

  N/A

• A/C vents clean and in good condition

  Yes

  No

  N/A

• Shelves clean, labeled, organized & 6" away from wall

  Yes

  No

  N/A

• Products arranged properly using FIFO

  Yes

  No

  N/A

• All products are properly covered

  Yes

  No

  N/A

• Sugar and Flour containers are properly sealed

  Yes

  No

  N/A

• Shelf life chart available and in good condition

  Yes

  No

  N/A

• Chemicals are stored away from food items

  Safe

  At Risk

  N/A

• MSDS available and updated

  Yes

  No

  N/A

• Unapproved products are not found in store

  Yes

  No

  N/A

Dishwashing Area

• Dishwashing machine working properly and maintained

  Safe

  At Risk

  N/A

• Dishwashing exhaust working properly and maintained

  Yes

  No

  N/A

• Washing & rinsing temperature are met; 72°C washing, 81°C rinsing

  Safe

  At Risk

  N/A

• Plates are cleaning properly before entering the dishwasher

  Yes

  No

  N/A

• Shelves are clean and in good condition

  Yes

  No

  N/A

• Trash bin available, less than 2/3 full, clean, properly covered, odor free

  Yes

  No

  N/A

• Washing racks are available and in good condition

  Yes

  No

  N/A

• Dishwasher warning sign is available (hot surface)

  Yes

  No

  N/A

• Walls are clean, no broken tiles visible

  Yes

  No

  N/A

• Floor is clean, dry and floor matt in use

  Yes

  No

  N/A

• Water is changes every 2 hours or as needed

  Yes

  No

  N/A

Janitor Room

• Mop sink is clean and in good condition

  Yes

  No

  N/A

• Cold & hot water available

  Yes

  No

  N/A

• 600X600 ceiling tiles are clean and in good condition, not bends or missing tiles visible

  Yes

  No

  N/A

• Walls are clean, no broken tiles visible

  Yes

  No

  N/A

• Floor is clean, no broken tiles visible

  Yes

  No

  N/A

• Brooms and brushes available, hanged and in good condition

  Yes

  No

  N/A

• Odor free janitor room

  Yes

  No

  N/A

• Door is properly closed, in good condition and sign available

  Yes

  No

  N/A

• Wet floor signs available for FOH/BOH and used appropriately

  Yes

  No

  N/A

Receiving Area

• Door is always closed

  Yes

  No

  N/A

• Air curtain is clean and in good condition

  Yes

  No

  N/A

• Washing sink is clean and in good condition

  Yes

  No

  N/A

• Hot and cold water available

  Yes

  No

  N/A

• Receiving schedule is posted and no delivery received outside schedule hours

  Yes

  No

  N/A

• All good received temperature is being checked

  Safe

  At Risk

  N/A

• No products present on the floor

  Yes

  No

  N/A

• Area is clean and organized

  Yes

  No

  N/A

Prep Area

• Prep sections signs available and in good condition

  Safe

  At Risk

  N/A

• Prep recipes are available, updated and in use while prepping

  Safe

  At Risk

  N/A

• Scale is available, in use and in good condition

  Yes

  No

  N/A

• Meat sink is clean and in good condition

  Yes

  No

  N/A

• Chicken sink is clean and in good condition

  Yes

  No

  N/A

• Seafood sink is clean and in good condition

  Yes

  No

  N/A

• Vegetable sink is clean and in good condition

  Yes

  No

  N/A

• Vegetables & fruits sanitation procedure used properly

  Yes

  No

  N/A

• Prep sinks dividers available and in good condition

  Safe

  At Risk

  N/A

• Colored coded cutting boards available and used properly

  Safe

  At Risk

  N/A

• Colored coded knives available with sharp edges

  Yes

  No

  N/A

• Chillers; table top and uprights temperature between 0°C to 4°C

  Safe

  At Risk

  N/A

• No rust visible inside chiller

  Yes

  No

  N/A

• Chillers shelves are clean and in good condition

  Yes

  No

  N/A

• Products inside chiller covered, labeled and using FIFO

  Yes

  No

  N/A

• Chillers door are working properly and gasket are clean and maintained

  Yes

  No

  N/A

• Freezers; table top and uprights temperature -18°C

  Safe

  At Risk

  N/A

• No rust visible inside freezer

  Yes

  No

  N/A

• Freezer shelves are clean and in good condition

  Yes

  No

  N/A

• Products inside freezer covered, labeled and using FIFO

  Yes

  No

  N/A

• Freezer door are working properly and gasket are clean and maintained

  Yes

  No

  N/A

• Hot & cold water available

  Yes

  No

  N/A

• All water taps are working properly and in good condition

  Yes

  No

  N/A

• Sinks showers are working properly and in good condition

  Yes

  No

  N/A

• Hand wash sink clean and push-knee is working properly

  Yes

  No

  N/A

• Antibacterial hand soap is available

  Yes

  No

  N/A

• Antibacterial hand sanitizer is available

  Yes

  No

  N/A

• Towel dispenser available and in good condition

  Yes

  No

  N/A

• Hand washing Diagram available and in good condition

  Yes

  No

  N/A

• Sewage not blocked, odor free

  Yes

  No

  N/A

• Ice machine is working properly and in good condition

  Yes

  No

  N/A

• Ice scooper in its pocket and not stored inside ice machine

  Yes

  No

  N/A

• Ice machine is clean and free of calcium buildup

  Yes

  No

  N/A

• No pest activity observed

  Safe

  At Risk

  N/A

• Trash bin available, less than 2/3 full, clean, properly covered, odor free

  Yes

  No

  N/A

• Disposable gloves available and in use

  Yes

  No

  N/A

• Hairnet available and in use

  Yes

  No

  N/A

• Sanitizer available and in use

  Yes

  No

  N/A

• Cleaning towels available

  Yes

  No

  N/A

• No cross-contamination observed

  Safe

  At Risk

  N/A

• Tenders cut to specifications 50-55g

  Yes

  No

  N/A

• Boneless cut to specifications 24-26g

  Yes

  No

  N/A

• Chicken Filet cut to specifications 110-120g

  Yes

  No

  N/A

• Mini chicken cut to specifications 40-45g

  Yes

  No

  N/A

• Beef patties 100g

  Yes

  No

  N/A

• Beef sliders 40g

  Yes

  No

  N/A

• Spinach dip 200g

  Yes

  No

  N/A

• Shrimp weight 24-26 g, tail on

  Yes

  No

  N/A

• Chicken marination procedure is being followed

  Yes

  No

  N/A

• Bread items are fresh and less than 3 days

  Yes

  No

  N/A

• RO (water softener system) in proper working condition & labeled

  Yes

  No

  N/A

• No Products are in Danger Zone

  Safe

  At Risk

  N/A

• Prep trash cans are clean and in good working condition (pedal operable).

  Yes

  No

  N/A

Grill Section

• Both grills working properly, in use during high volumes and set at 170 degrees c.

  Safe

  At Risk

  N/A

• All products temperature between 0°C to 4°C

  Safe

  At Risk

  N/A

• Ramekins used for all side sauces (inclusive of 50 and 100 cups).

  Yes

  No

  N/A

• Chillers; table top temperature between 0°C to 4°C

  Safe

  At Risk

  N/A

• Sauce bottles are clearly labeled and cleaned daily

  Yes

  No

  N/A

• Approved Plateware available and in good condition

  Yes

  No

  N/A

• Proper cutting boards are in use and in good condition

  Yes

  No

  N/A

• Grill Station is clean and organized

  Yes

  No

  N/A

• Grill spatulas are available and in good condition

  Yes

  No

  N/A

• Fire suppression system installation and working & not expired

  Yes

  No

  N/A

• All food products are stored properly, labeled and covered, FIFO is used

  Yes

  No

  N/A

• No expired food items found

  Safe

  At Risk

  N/A

• 600X600 ceiling tiles are clean and in good condition, not bends or missing tiles visible

  Yes

  No

  N/A

• Lights working properly, no fused bulbs and cover in good condition

  Yes

  No

  N/A

• KDS system/KOT printer is working properly, clean, no exposed wires visible

  Yes

  No

  N/A

• No cross-contamination observed

  Safe

  At Risk

  N/A

• Bain Marie products held at temperature of 65°C degrees or higher

  Yes

  No

  N/A

• Sanitize spray bottles are clean, in use and changed out every four hours

  Yes

  No

  N/A

• Trash bin available, less than 2/3 full, clean, properly covered, odor free

  Yes

  No

  N/A

Fryer Section

• Temperature gauge is set to right temperature 171°C

  Safe

  At Risk

  N/A

• Oil is clean and not smoking

  Safe

  At Risk

  N/A

• Fryer Oil is filled to proper level.

  Yes

  No

  N/A

• Oil strainer is available

  Yes

  No

  N/A

• Oil rotated properly, chart available and in good condition

  Yes

  No

  N/A

• Fryer hood vents are clean and no oil buildup visible

  Yes

  No

  N/A

• Fire suppression system installation and working & not expired

  Yes

  No

  N/A

• Breading station is clean and fully restocked

  Yes

  No

  N/A

• Chillers; table top temperature between 0°C to 4°C

  Safe

  At Risk

  N/A

• Chest freezers temperature -18°C

  Safe

  At Risk

  N/A

• Flour is sifted and changed as needed

  Yes

  No

  N/A

• Timers are labeled and time is correct on buttons

  Yes

  No

  N/A

• All food products are stored properly, labeled and covered, FIFO is used

  Yes

  No

  N/A

• No expired food items found

  Safe

  At Risk

  N/A

• 600X600 ceiling tiles are clean and in good condition, not bends or missing tiles visible

  Yes

  No

  N/A

• Lights working properly, no fused bulbs and cover in good condition

  Yes

  No

  N/A

• KDS system/KOT printer is working properly, clean, no exposed wires visible

  Yes

  No

  N/A

• No cross-contamination observed

  Safe

  At Risk

  N/A

• Fryer baskets are clean and in good condition (no frayed metal).

  Yes

  No

  N/A

• System in place for testing and filtering oil (must have filter machine).

  Yes

  No

  N/A

• Proper Plateware available and in use (anything that is not standard must have formal email stating acceptance of variation).

  Yes

  No

  N/A

• Scales in good condition, clean and calibrated.

  Yes

  No

  N/A

• Sanitize spray bottles are clean, in use and changed out every four hours

  Yes

  No

  N/A

• Trash bin available, less than 2/3 full, clean, properly covered, odor free

  Yes

  No

  N/A

Salad Section

• Chillers; table top temperature between 0°C to 4°C

  Safe

  At Risk

  N/A

• All food products are stored properly, labeled and covered, FIFO is used

  Yes

  No

  N/A

• Microwave Clean & working properly

  Yes

  No

  N/A

• Salamander Clean & working properly

  Yes

  No

  N/A

• KDS system/KOT printer is working properly, clean, no exposed wires visible

  Yes

  No

  N/A

• No cross-contamination observed

  Safe

  At Risk

  N/A

• No expired food items found

  Safe

  At Risk

  N/A

• 600X600 ceiling tiles are clean and in good condition, not bends or missing tiles visible

  Yes

  No

  N/A

• Lights working properly, no fused bulbs and cover in good condition

  Yes

  No

  N/A

• Sanitize spray bottles are clean, in use and changed out every four hours

  Yes

  No

  N/A

• Trash bin available, less than 2/3 full, clean, properly covered, odor free

  Yes

  No

  N/A

• Approved Plateware available and in good condition

  Yes

  No

  N/A

Pass Station

• All food products are stored properly, labeled and covered, FIFO is used

  Safe

  At Risk

  N/A

• No expired food items found

  Safe

  At Risk

  N/A

• 600X600 ceiling tiles are clean and in good condition, not bends or missing tiles visible

  Yes

  No

  N/A

• Lights working properly, no fused bulbs and cover in good condition

  Yes

  No

  N/A

• No cross-contamination observed

  Safe

  At Risk

  N/A

• Sanitize spray bottles are clean, in use and changed out every four hours

  Yes

  No

  N/A

• Trash bin available, less than 2/3 full, clean, properly covered, odor free

  Yes

  No

  N/A

• Sauce bottles are clearly labeled and cleaned daily

  Yes

  No

  N/A

Expo Station

• Chillers; table top temperature between 0°C to 4°C

  Safe

  At Risk

  N/A

• All food products are stored properly, labeled and covered, FIFO is used

  Yes

  No

  N/A

• Correct utensils are being used

  Yes

  No

  N/A

• No expired food items found

  Safe

  At Risk

  N/A

• Lights working properly, no fused bulbs and cover in good condition

  Yes

  No

  N/A

• KDS system/KOT printer is working properly, clean, no exposed wires visible

  Yes

  No

  N/A

• No cross-contamination observed

  Safe

  At Risk

  N/A

• Sanitize spray bottles are clean, in use and changed out every four hours

  Yes

  No

  N/A

• All heat lamps clean (expo, wing sauce, fry, elevator).

  Yes

  No

  N/A

• Trash bin available, less than 2/3 full, clean, properly covered, odor free

  Yes

  No

  N/A

• Approved Plateware available and in good condition

  Yes

  No

  N/A

Recipes & Cooking Procedures

• TEX MEX Chili

  Yes

  No

  N/A

• Tangy sauce

  Yes

  No

  N/A

• Special sauce

  Yes

  No

  N/A

• Croutons

  Yes

  No

  N/A

• Caramelized pecans

  Yes

  No

  N/A

• Mexican rice

  Yes

  No

  N/A

• Taco beef

  Yes

  No

  N/A

• Caramelized onions

  Yes

  No

  N/A

• Ranch

  Yes

  No

  N/A

• Bleu Cheese

  Yes

  No

  N/A

• Caesar

  Yes

  No

  N/A

• Honey Mustard

  Yes

  No

  N/A

• Burrito sauce

  Yes

  No

  N/A

• Vinegar and Oil available

  Yes

  No

  N/A

• Buffalo Mild

  Yes

  No

  N/A

• Buffalo med hot

  Yes

  No

  N/A

• Buffalo Extra Hot

  Yes

  No

  N/A

• Buffalo Atomic

  Yes

  No

  N/A

• Buffalo 1 Million

  Yes

  No

  N/A

• Garlic Parmesan

  Yes

  No

  N/A

• Sweet & Sour

  Yes

  No

  N/A

• Crazy

  Yes

  No

  N/A

• Roasted Garlic

  Yes

  No

  N/A

• Sweet BBQ

  Yes

  No

  N/A

• Lemon Pepper

  Yes

  No

  N/A

• Sweet Chili

  Yes

  No

  N/A

• Teriyaki

  Yes

  No

  N/A

• Bourbon BBQ

  Yes

  No

  N/A

• Flour Mix

  Yes

  No

  N/A

• Bam Bam Sauce

  Yes

  No

  N/A

• Melted Cheese

  Yes

  No

  N/A

• Salsa

  Yes

  No

  N/A

• Sour Cream

  Yes

  No

  N/A

• Pizza Sauce (Marinara)

  Yes

  No

  N/A

• Spinach Dip Mix

  Yes

  No

  N/A

• Coleslaw Mix

  Yes

  No

  N/A

• Tzatziki Sauce

  Yes

  No

  N/A

• Chipotle ranch

  Yes

  No

  N/A

• Pita Bread

  Yes

  No

  N/A

• Sweet Sriracha

  Yes

  No

  N/A

• Spicy melted cheese

  Yes

  No

  N/A

• Raspberry vinaigrette

  Yes

  No

  N/A

• Pickle Chips ( 15-20 breaded)

  Yes

  No

  N/A

• Jalapeno poppers

  Yes

  No

  N/A

• Jalapenos chips ( 15-20 breaded)

  Yes

  No

  N/A

• Onion Rings (12-14 and breading)

  Yes

  No

  N/A

• French fries and curly

  Yes

  No

  N/A

• Breaded mushrooms

  Yes

  No

  N/A

• Loaded Tex Mex

  Yes

  No

  N/A

• Party starter

  Yes

  No

  N/A

• Nachos (check at least one)

  Yes

  No

  N/A

• Mozzarella Cheese Sticks

  Yes

  No

  N/A

• Spinach and Artichoke Dip (check temp, presentation, flavor profile and chips (if seasoned and crisp level))

  Yes

  No

  N/A

• Popcorn Chicken

  Yes

  No

  N/A

• Large Salads (check minimum 2)

  Yes

  No

  N/A

• Wings, Breaded wings, Tenders and Boneless sauced accurately and to procedure (no mild before heat on Buffalo and roll sauce not stripe on flavor)

  Yes

  No

  N/A

• Chicken Sandwiches (check minimum 2)

  Yes

  No

  N/A

• Chicken sliders

  Yes

  No

  N/A

• Beef sliders

  Yes

  No

  N/A

• Tacos

  Yes

  No

  N/A

• Shrimp

  Yes

  No

  N/A

• Burgers (check minimum 2)

  Yes

  No

  N/A

• Gyros

  Yes

  No

  N/A

• Quesadillas (shell browned, shell crispy, chicken and cheese portions correct)

  Yes

  No

  N/A

• Kids Meals

  Yes

  No

  N/A

• Desserts

  Yes

  No

  N/A

• Ribs

  Yes

  No

  N/A

• Steaks

  Yes

  No

  N/A

• Pork Chops

  Yes

  No

  N/A

• Fajita

  Yes

  No

  N/A

• Spinach Balls

  Yes

  No

  N/A

• Baked Mac&Cheese

  Yes

  No

  N/A

Team Members

• Clean and neat uniform according to standard dress code

  Yes

  No

  N/A

• Disposable gloves available and in use

  Yes

  No

  N/A

• Hairnet available and in use

  Yes

  No

  N/A

• Thermometers available and in use

  Safe

  At Risk

  N/A

• Practicing hand wash properly

  Yes

  No

  N/A

• Hand wash timer available and set for 20 minutes

  Yes

  No

  N/A

• No glass cups found in the kitchen

  Safe

  At Risk

  N/A

• Blue bandages available

  Yes

  No

  N/A

Terrace

• Building premises is clean no trash visible

  Yes

  No

  N/A

• Floor is clean and dry, no debris or trash visible

  Yes

  No

  N/A

• Furniture clean and in good condition

  Yes

  No

  N/A

• Plants clean and maintained

  Yes

  No

  N/A

• Umbrellas are cleaning and in good condition

  Yes

  No

  N/A

• No fused bulbs are visible

  Yes

  No

  N/A

• Water Chillers are clean and in good condition

  Yes

  No

  N/A

• Signages are maintained and working properly

  Safe

  At Risk

  N/A

• Doors are clean, maintained and working properly

  Yes

  No

  N/A

• Landscaping and grounds are clean

  Yes

  No

  N/A

• Sidewalks are clean and free of build up & chewing gum spots

  Yes

  No

  N/A

• Flower beds are clean and free of debris, cigarette butts, and weeds, freshly mulched with no faded

  Yes

  No

  N/A

• Doors and framing are clean

  Yes

  No

  N/A

• Windows and door/frames clean and free of grime and grease

  Yes

  No

  N/A

• Walls are clean, and free of stains or build-up (top to bottom)

  Yes

  No

  N/A

Hostess Area

• Doors are clean, maintained and working properly

  Yes

  No

  N/A

• Glass windows are clean and no stains or dirt visible

  Yes

  No

  N/A

• Phone is available and working properly

  Yes

  No

  N/A

• High chairs available, clean and in good condition

  Yes

  No

  N/A

• Lights are working properly, no fused bulbs visible

  Yes

  No

  N/A

• Floor is clean and dust mat is in good condition

  Yes

  No

  N/A

• Walls are cleaning and paint is maintained

  Yes

  No

  N/A

• A/C vents are clean and maintained

  Yes

  No

  N/A

• Menu stand is clean, organized and all menus are clean

  Yes

  No

  N/A

• Cashier tools are available and in good condition

  Yes

  No

  N/A

• Host, cashier or other staff member acknowledges guest(s) and directs him or her towards the dining area.

  Yes

  No

  N/A

• Host notifies server of table if server is busy with other tasks.

  Yes

  No

  N/A

• Children appropriately acknowledged with both crayons (full packs), coloring books and place mats

  Yes

  No

  N/A

• All Menus and bill folders are clean and complete (no frayed edges, water stains, sauce stains...etc.).

  Yes

  No

  N/A

• Guests sincerely thanked and invited back upon exiting restaurant (must be smiles and enthusiastic tone).

  Yes

  No

  N/A

• Door held open for guests when possible.

  Yes

  No

  N/A

• Cashier not distracted with other tasks, on the phone or on a computer.

  Yes

  No

  N/A

• Floor chart is available in cashier area

  Yes

  No

  N/A

• Shift meeting form is available in cashier area and properly filled

  Yes

  No

  N/A

General Interior

• No broken or chipped floor tiles visible

  Yes

  No

  N/A

• Floor is maintained and in good condition

  Yes

  No

  N/A

• A/C vents are clean and maintained

  Yes

  No

  N/A

• Sprinklers heads are cleaned and visible

  Yes

  No

  N/A

• Fire exit sign, emergency lights clean and working properly

  Yes

  No

  N/A

• Light fixtures, spot light, theater lights are working properly

  Yes

  No

  N/A

• Decorative lights are working properly

  Yes

  No

  N/A

• No fused bulbs are visible

  Yes

  No

  N/A

• All interior plants are clean and maintained

  Yes

  No

  N/A

• Dining A/C units are working

  Yes

  No

  N/A

• Ceiling tiles, walls, vents, HVAC, pictures and fixtures clean

  Yes

  No

  N/A

• Screens are clean, dusted, well maintained, no hanging wires and firmly secured to wall.

  Yes

  No

  N/A

• Speakers and fixtures clean and not dusted.

  Yes

  No

  N/A

• All lighting working and dimmers (if applicable) are marked for AM/PM levels

  Yes

  No

  N/A

• Floors, drains and baseboards area clean

  Yes

  No

  N/A

• Blinds, windows and doors are clean (includes door handles & locks)

  Yes

  No

  N/A

• Appropriate number of chairs for each table. Chairs are clean .

  Yes

  No

  N/A

• Booths are clean and in good condition

  Yes

  No

  N/A

• Table Caddies are clean, stocked and in good condition. Marketing slide is present inside napkin holder.

  Yes

  No

  N/A

• Brand material installed to tables correctly like trifolds, napkin inserts, menus,… and in good condition

  Yes

  No

  N/A

• Baby chairs are available, clean and in good condition

  Yes

  No

  N/A

• Slogan wall is clean.

  Yes

  No

  N/A

• POS printers, screens and stations are clean. No debris found under POS station.

  Yes

  No

  N/A

• Approved flatware (silverware) being used. Logo napkin in use and back up silverware available in all server stations.

  Yes

  No

  N/A

• All games are clean.

  Yes

  No

  N/A

• Customer elevator is clean and functional

  Yes

  No

  N/A

• Associates are friendly and approachable

  Yes

  No

  N/A

• TV screens are switched on and functioning well displaying sports channels and matches as per sports schedule

  Yes

  No

  N/A

• Lighting is at appropriate level for day part.

  Yes

  No

  N/A

• Music style and volume are appropriate for day-part. Store is using approved music list

  Yes

  No

  N/A

• Dining Room Temperature set to appropriate comfort level (18-23 degrees c)

  Yes

  No

  N/A

• Employees appear to be properly working or waiting to serve guests (no cell phone usage, cell phones stored out of site, no sitting on counters or at tables, no groups of staff on cigarette breaks)

  Yes

  No

  N/A

• BBOX is functioning

  Yes

  No

  N/A

• Auditor witnesses strong sense of teamwork and cooperation between management and associates.

  Yes

  No

  N/A

• Auditor witnesses a positive energy filled environment.

  Yes

  No

  N/A

• Non-Smoking Section available and is clearly identified.

  Yes

  No

  N/A

• Staff members not smoking or hanging out in front or by front entrance of building.

  Yes

  No

  N/A

• Associates acting professional always.

  Yes

  No

  N/A

• Wi-Fi is working properly throughout the store and password is known to all staff members

  Yes

  No

  N/A

• No shisha is being served inside the store

  Safe

  At Risk

  N/A

Table & Charis

• Tables are clean and in good condition. No wobbling tables found

  Yes

  No

  N/A

• Tables basis are clean and maintained

  Yes

  No

  N/A

• Table condiments available, clean and in good condition

  Yes

  No

  N/A

• Chairs clean , not faded paint visible, no wobbling Charis found

  Yes

  No

  N/A

• Benches leather/fabric are clean and maintained, no stains visible

  Yes

  No

  N/A

Men Toilets

• Door sign is visible

  Yes

  No

  N/A

• Toiler are clean and in good condition

  Yes

  No

  N/A

• Water showers are working and in good condition

  Yes

  No

  N/A

• Washing sinks clean, faucets are working properly and in good condition

  Yes

  No

  N/A

• Washing soap is available and fully restocked

  Yes

  No

  N/A

• Hand sanitizer is available and fully restocked

  Yes

  No

  N/A

• Tissue dispenser is available and fully restoked

  Yes

  No

  N/A

• Walls are clean with no faded paint visible

  Yes

  No

  N/A

• Mirrors are clean, no broken or chipped mirrors found

  Yes

  No

  N/A

• Ceiling vents clean and maintained

  Yes

  No

  N/A

• A/C working and maintained

  Yes

  No

  N/A

• Floor is clean and dry, no broken tiles visible

  Yes

  No

  N/A

• Lights are working properly, no fused bulbs visible

  Yes

  No

  N/A

• Trash bin is available, clean and covered

  Yes

  No

  N/A

• Disables restroom is available, clean and functional

  Yes

  No

  N/A

Women Toilets

• Door sign is visible

  Yes

  No

  N/A

• Toiler are clean and in good condition

  Yes

  No

  N/A

• Water showers are working and in good condition

  Yes

  No

  N/A

• Washing sinks clean, faucets are working properly and in good condition

  Yes

  No

  N/A

• Washing soap is available and fully restocked

  Yes

  No

  N/A

• Hand sanitizer is available and fully restocked

  Yes

  No

  N/A

• Tissue dispenser is available and fully restoked

  Yes

  No

  N/A

• Walls are clean with no faded paint visible

  Yes

  No

  N/A

• Mirrors are clean, no broken or chipped mirrors found

  Yes

  No

  N/A

• Ceiling vents clean and maintained

  Yes

  No

  N/A

• A/C working and maintained

  Yes

  No

  N/A

• Floor is clean and dry, no broken tiles visible

  Yes

  No

  N/A

• Lights are working properly, no fused bulbs visible

  Yes

  No

  N/A

• Trash bin is available, clean and covered

  Yes

  No

  N/A

• Disables restroom is available, clean and functional

  Yes

  No

  N/A

Service Stations

• Station is clean, organized and fully restocked

  Yes

  No

  N/A

• POS is working properly, maintained and in good condition

  Safe

  At Risk

  N/A

• Check printers are clean, working properly and in good condition

  Yes

  No

  N/A

• Menus are organized, clean in good condition

  Yes

  No

  N/A

• Plate-ware, cutlery, backup condiments available

  Yes

  No

  N/A

• Fire extinguishers clean, maintained and valid

  Yes

  No

  N/A

Bar Area

• Blenders, mixers, utensils clean, working properly

  Yes

  No

  N/A

• Walls clean and In good condition

  Yes

  No

  N/A

• Fire extinguishers clean, maintained and valid

  Yes

  No

  N/A

• Light fixtures forking, clean, no fused bulbs found

  Yes

  No

  N/A

• POS is working properly, maintained and in good condition

  Safe

  At Risk

  N/A

• Beer chiller Clean, stocked and organized

  Yes

  No

  N/A

• Beer chiller between 0°C to 4°C

  Safe

  At Risk

  N/A

• All gaskets clean and In good condition

  Yes

  No

  N/A

• Floor mats clean and In good condition

  Yes

  No

  N/A

• Bar floor, and floor drains clean, odor Free

  Yes

  No

  N/A

• Beer drains clean, odor free

  Yes

  No

  N/A

• Condiments Clean, stocked, labeled and organized

  Yes

  No

  N/A

• Soda guns and drain hoses clean and in good condition, CO2 clean and full

  Yes

  No

  N/A

• Glassware stocked and organized

  Yes

  No

  N/A

• Liquor bottles clean and not defaced

  Yes

  No

  N/A

• Attractive and proper liquor, beer and wine display

  Yes

  No

  N/A

• Pour spouts clean and in good condition

  Yes

  No

  N/A

• Shelves are clean, maintained and in good condition

  Yes

  No

  N/A

• Trash bin available, less than 2/3 full, clean, properly covered, odor free

  Yes

  No

  N/A

• All TV's working properly, clean and in good condition

  Yes

  No

  N/A

• Ceiling clean and in good condition

  Yes

  No

  N/A

• Bar tables clean and in good condition, no wobbling found

  Yes

  No

  N/A

• Recipe book present and updated

  Yes

  No

  N/A

• 100 % Product Availability

  Yes

  No

  N/A

• Bar counter clean, not cluttered and organized.

  Yes

  No

  N/A

• Bar Taps are clean (soda, draft) including temperature, nozzles. No mold present on machines.

  Yes

  No

  N/A

• Bar coolers & freezers clean (no moldy door gaskets).

  Yes

  No

  N/A

• All syrups and bottles clean.

  Yes

  No

  N/A

• Glass rimmer and all contents clean and in good condition. No clumpy salt or sticky drawers in rimmer.

  Yes

  No

  N/A

• Bar Tools - Mixing shakers, jiggers, strainer, stirrer, glass rimmer, muddler, ice crusher, wine key all present, clean and in good condition.

  Yes

  No

  N/A

• All drink garnishes available and stored below 5 degrees or in holder with ice below.

  Yes

  No

  N/A

• Cutting board/Knife available, clean and in use.

  Yes

  No

  N/A

• Draft Beer final product served at 5 degrees.

  Yes

  No

  N/A

• Liquor display rack clean and organized (if applicable).

  Yes

  No

  N/A

• Wine being stored, corked, and labeled correctly.

  Yes

  No

  N/A

• All pre-bottled product being labeled and rotated properly (FIFO)

  Yes

  No

  N/A

• Bar sink clean. No visible mold or build up in drain or behind faucet.

  Yes

  No

  N/A

• Dedicated hand washing sink stocked with soap and paper towels.

  Yes

  No

  N/A

• Ice Bin is clean (no mold on lid or inside and cleaned daily).

  Yes

  No

  N/A

• Ice scoop stored in container outside of ice bin.

  Yes

  No

  N/A

• Coffee cups properly stored and in good condition (no chipped or broken plates/cups). Adequate spoons available.

  Yes

  No

  N/A

• All glassware is clean and polished.

  Yes

  No

  N/A

• Beer/liquor cabinet locked when not in use. no excessive back stock being stored in bar area.

  Yes

  No

  N/A

• Expiration labels in use for all prepared items and juices.

  Yes

  No

  N/A

• Approved mixers in use (including puree).

  Yes

  No

  N/A

• Fresh juices (orange, lemon), simple syrup, strawberry puree and milk are fresh, available and dated.

  Yes

  No

  N/A

• All fruits are fresh and presentable.

  Yes

  No

  N/A

• Trash can with pedal is available and clean.

  Yes

  No

  N/A

Expo Area

• Expo area is clean and organized

  Yes

  No

  N/A

• Soft drink machine is clean and in working condition (no mold, no residue build up, drains clear, taps 100% clean)

  Yes

  No

  N/A

• Ice Bin is clean (no mold on lid or inside and cleaned daily).

  Yes

  No

  N/A

• Under counter dishwasher is working properly and in good condition

  Safe

  At Risk

  N/A

• Expo chiller is clean, organized and in good condition. Hanging Thermometer Available & Working Properly

  Yes

  No

  N/A

• All food products are stored properly, labeled and covered, FIFO is used V

  Yes

  No

  N/A

• Ice scooper in its pocket and not stored inside ice machine

  Yes

  No

  N/A

Permits & Licensing

• Work permit available and valid

  Safe

  At Risk

  N/A

• Tax ID license available and valid

  Safe

  At Risk

  N/A

• Alcohol license available and valid

  Safe

  At Risk

  N/A

• Fire and Safety license available and valid

  Yes

  No

  N/A

• IT license available and valid

  Safe

  At Risk

  N/A

• Windows license available and valid

  Safe

  At Risk

  N/A

• Approved POS is in use

  Safe

  At Risk

  N/A

• POS license available and Valid

  Safe

  At Risk

  N/A

• No unauthorized infringement POS system

  Safe

  At Risk

  N/A

Office & Admin

• Office is clean and organized

  Yes

  No

  N/A

• Ceiling, walls, floor are clean, not broken on bend tiles visible

  Yes

  No

  N/A

• Door locked at all times

  Yes

  No

  N/A

• Computers, printers, phones, DVR are clean and in good condition

  Yes

  No

  N/A

• Alarm control panel working properly and maintained

  Yes

  No

  N/A

• First aid kit available and restocked

  Yes

  No

  N/A

• Safe available

  Yes

  No

  N/A

• Team communication bulletin board is available with updates 5

  Yes

  No

  N/A

• Employee files are updated / Health cards / Emergency contact forms available

  Yes

  No

  N/A

• Master recipe book available and updated

  Yes

  No

  N/A

• Cleaning schedule available and posted on bulletin board

  Yes

  No

  N/A

• Vacation planner available and posted on bulletin board

  Yes

  No

  N/A

• HR Formal BWR standard evaluation process in place and is conducted bi- annually (as minimum) and within 90 days for new staff members.

  Yes

  No

  N/A

• Proper Management structure is implemented in store level to secure high-level operations.

  Yes

  No

  N/A

• Operations manager visits store periodically, representative must perform monthly audit and documented.

  Yes

  No

  N/A

• Scheduled manager meetings occur weekly with full documentation. Support documentation of meetings is available

  Yes

  No

  N/A

• Communication board is available. in good condition and has all required posts

  Yes

  No

  N/A

• New hires are on-boarded using orientation guidelines. Training Passport should be available in all employees’ files.

  Yes

  No

  N/A

• Rewarding program is implemented

  Yes

  No

  N/A

• Manager or assistant manager is conducting figure 8

  Yes

  No

  N/A

• Proper order guide in use and standard ordering days established

  Yes

  No

  N/A

• Manager signs off on all documentation (verifies daily).

  Yes

  No

  N/A

• Pre-Shifts are conducted and documentation is saved and available

  Yes

  No

  N/A

• Schedules followed to ensure excellent customer service.

  Yes

  No

  N/A

• Prep Sheet filled out, adjusted monthly and in use (Manager signature should be on each)

  Yes

  No

  N/A

• Daily Checklists are in use and verified on daily basis

  Yes

  No

  N/A

• Weekly cleaning chart available, in use and posted.

  Yes

  No

  N/A

• Active Manager Log Book is available and utilized on daily basis

  Yes

  No

  N/A

• MOD (manager on duty) wearing clean, wrinkle free black or white manager shirt with logo, and tucked in

  Yes

  No

  N/A

• Purchases and invoices entered into system daily (must be entered correctly to receive point).

  Yes

  No

  N/A

• All products recorded in BWR accessed POS system

  Yes

  No

  N/A

• Batch recipes entered daily (only applies to non-master markets).

  Yes

  No

  N/A

• Waste sheets filled out and entered into system (minimum weekly).

  Yes

  No

  N/A

• Daily closing report is sent daily

  Yes

  No

  N/A

• Working /connected separate Wi-Fi for POS system

  Yes

  No

  N/A

• Sales budget in place and reviewed monthly (mgmt. & ownership).

  Yes

  No

  N/A

Training Tools & Materials

• Training system in place

  Yes

  No

  N/A

• Current Operations Manual ( My Buffalo ) in use (management team must prove how they utilize the material and show where they obtain the material to receive point).

  Yes

  No

  N/A

• Current training materials in use. This is inclusive of short cards, builders, promises and new employee training materials from My Buffalo.

  Yes

  No

  N/A

• Certified in store trainer or corporate trainer is available for both BOH and FOH. This person should be considered expert of position and a short quiz to verify should be conducted by auditor in order to receive points.

  Yes

  No

  N/A

• All position promises are posted, followed and frequently reviewed with mgmt. team via training or pre-shifts. Ensure all employees know promises and brand promise including Buffalove

  Yes

  No

  N/A

• Manager is knowledgeable and can access Back Office (can log in, find reports and process information).

  Yes

  No

  N/A

AMC Contracts / Available & Renewed

• POS AMC

  Yes

  No

  N/A

• Hood cleaning AMC

  Yes

  No

  N/A

• Grease trap

  Yes

  No

  N/A

• Fire alarm

  Yes

  No

  N/A

• Pest control

  Yes

  No

  N/A

• A/C

  Yes

  No

  N/A

• Fire suppression system

  Yes

  No

  N/A

• Equipment preventive maintenance

  Yes

  No

  N/A

• Fire Extinguishers

  Yes

  No

  N/A

• RO water system

  Yes

  No

  N/A

Host / Hostess

• Clean and neat uniform according to standard dress code

  Yes

  No

  N/A

• Prompt seating, complies with guest requests

  Yes

  No

  N/A

• Knows stations and table numbers and station rotation

  Yes

  No

  N/A

• Welcoming the guest with a smile and friendly greeting

  Yes

  No

  N/A

• Uses 5feet & 10feet rule

  Yes

  No

  N/A

• Answers phone within 3 rings

  Yes

  No

  N/A

• Knowledge about food and beverages menus

  Yes

  No

  N/A

• Aware of the specials of the day

  Yes

  No

  N/A

Bussers / Cleaners

• Clean and neat uniform according to standard dress code

  Yes

  No

  N/A

• Service Station proper set up and full restocked

  Yes

  No

  N/A

• Tables are clean, no empty plates found in from of the guests

  Yes

  No

  N/A

• Smiles and greets guests with a smile

  Yes

  No

  N/A

• Assists in running food when needed

  Yes

  No

  N/A

• Knowledge about food and beverages menus

  Yes

  No

  N/A

• Aware of the specials of the day

  Yes

  No

  N/A

Waiters / Waitresses

• Clean and neat uniform according to standard dress code

  Yes

  No

  N/A

• Greet guests within 60 seconds of being seated

  Yes

  No

  N/A

• Suggests specials of the day

  Yes

  No

  N/A

• Offer to take the order at fist visit

  Yes

  No

  N/A

• Delivers food and beverages within the standard time

  Yes

  No

  N/A

• Takes The Order, Suggestively Sells Entrees By Name, Assist Guest With Menu

  Yes

  No

  N/A

• Attentive to guest needs

  Yes

  No

  N/A

• Follow the steps of service accurately

  Yes

  No

  N/A

• Uses open-ended questions to up-selling and suggestive selling

  Yes

  No

  N/A

• Maintain a clean and organized tables at all times

  Yes

  No

  N/A

• Present payment checks in timely manner

  Yes

  No

  N/A

• Thanks the guest and invite them back

  Yes

  No

  N/A

Bartender / Barback

• Clean and neat uniform according to standard dress code

  Yes

  No

  N/A

• Greet guests within 60 seconds of being seated

  Yes

  No

  N/A

• Suggests specials of the day

  Yes

  No

  N/A

• Prepared all drink orders in timely manner

  Yes

  No

  N/A

• Offer to take the order at fist visit

  Yes

  No

  N/A

• Delivers food and beverages within the standard time

  Yes

  No

  N/A

• Takes The Order, Suggestively Sells Entrees By Name, Assist Guest With Menu

  Yes

  No

  N/A

• Attentive to guest needs

  Yes

  No

  N/A

• Follow the steps of service steps accurately

  Yes

  No

  N/A

• Uses open-ended questions to up-selling and suggestive selling

  Yes

  No

  N/A

• Maintain a clean and organized bar area at all times

  Yes

  No

  N/A

• Present payment checks in timely manner

  Yes

  No

  N/A

• Thanks the guest and invite them back

  Yes

  No

  N/A

Manager On Duty

• Clean and neat uniform according to standard dress code

  Yes

  No

  N/A

• Starts his shift with team briefing

  Yes

  No

  N/A

• Performs frequent table visits

  Yes

  No

  N/A

• Performs the daily walk-though and complete all checklists required

  Yes

  No

  N/A

• A/C temperature is set according to standards

  Yes

  No

  N/A

• Music level is set according to standards

  Yes

  No

  N/A

• TV is on and playing the standard channels

  Yes

  No

  N/A

• Signages are turned on

  Yes

  No

  N/A

• Exterior lights are turned on, no fused bulbs visible

  Yes

  No

  N/A

• Monitors team members and give proper instructions if needed

  Yes

  No

  N/A

• Marketing reports including ROI and CRM prepared and shared with management/owners

  Yes

  No

  N/A

• All customer feedback and inquiries (negative or positive) be it through brand survey, social media channels or other review channels are responded to within 48 hours

  Yes

  No

  N/A

• Active sports ambassador available to assist in all sporting events and sports schedules (Auditor should speak with this person and run a few verbal tests. If knowledge is visible point can be given).

  Yes

  No

  N/A

• Active atmosphere ambassador available to assist in all sound & atmosphere issue (Auditor should speak with this person and run a few verbal tests. If knowledge is visible point can be given).

  Yes

  No

  N/A

• Monthly Planning Process with Franchisor adhered to: briefs and market review by 10th of previous month, content submitted for approval by 25th of previous month

  Yes

  No

  N/A

• Website information and news up to date and accurate

  Yes

  No

  N/A

• BWR Survey implemented and monthly target assigned and monitored. Either through QR code cards or tablets are given to each table at the end of the meal

  Yes

  No

  N/A

• Social Media channels are up to date, moderated (within 48 hours at most) and display content that is approved in design

  Yes

  No

  N/A

• Listings (website, google, tripadvisor) are up to date, moderated (within 48 hours at most and display content that is approved in design

  Yes

  No

  N/A

• Customer Databases from various sources (Social Media, Listings, Survey, Events,...) are GDPR compliant

  Yes

  No

  N/A

• Marketing screens available and turned on throughout day.

  Yes

  No

  N/A

• External & Internal Signs as per approved design

  Yes

  No

  N/A

• Front signage as per approved from Franchisor and country legal requirements, clean and well lit

  Yes

  No

  N/A

• Opening Hours sticker is available, accurate and in good condition

  Yes

  No

  N/A

• Instore signage including posters, restroom branding, backdrops,… as per approved from Franchisor, clean and in good condition

  Yes

  No

  N/A

• Brand Mandates (1 Million Challenge, Birthday, Tuesday Wings Frenzy, Family Friday, Chef Buffalo) are implemented correctly with the approved design and execution elements

  Yes

  No

  N/A

• Birthday Song & Chef Buffalo Song and Video used as per standards

  Yes

  No

  N/A

• Games like Foosball, play station,… available, clean and in good working condition

  Yes

  No

  N/A

• Menus: Main, Drinks, Desserts (if separate), Happy Hour, Lunch (if available) in all needed languages available, accurate, clean and as per approved from Franchisor design and specs

  Yes

  No

  N/A

• Marketing Collaterals: Trifold, Napkin Insert and any other approved by Franchisor, available and implemented correctly

  Yes

  No

  N/A

• Placemats: Adults and kids placemats available, accurate, as per approved from Franchisor and used correctly

  Yes

  No

  N/A

• Takeaway and delivery packaging as per approved from Franchisor, available and used correctly

  Yes

  No

  N/A

• Store business cards printed and used

  Yes

  No

  N/A

• Marketing officer/executive/manager/LSM fully understands Job Description & responsibilities

  Yes

  No

  N/A

• LSM is assigned to the store

  Yes

  No

  N/A

• LSM conducts weekly visit to the store

  Yes

  No

  N/A

• Monthly Marketing Brief to Store done two days before the start of each month

  Yes

  No

  N/A

• Daily marketing pre-shift brief to staff on approved advertising, social media, events, promotions and sports schedule

  Yes

  No

  N/A

• Social media and digital channels approved and operate as per guidelines

  Yes

  No

  N/A

• Table is clean (top, sides and legs) and prepared for guests (condiments, napkins, napkin holder, place mats, plates, table tents)

  Yes

  No

  N/A

• Table is flagged properly (silverware dropped at initial visit from server)

  Yes

  No

  N/A

• Customer sat within reasonable amount of time (within 3 minutes of entering restaurant unless wait list).

  Yes

  No

  N/A

• Guest is greeted and acknowledged within 1 minute of sitting at table (a hello, formal greet or i'll be right with you).

  Yes

  No

  N/A

• Server determines "first time guests" at intro

  Yes

  No

  N/A

• Server presents menu and daily specials at introduction

  Yes

  No

  N/A

• Order is written on captain order (notebook) and repeated back to ensure order accuracy.

  Yes

  No

  N/A

• Menus are collected from table after order is taken.

  Yes

  No

  N/A

• All food and beverages are served on trays.

  Yes

  No

  N/A

• Order is visually appealing.

  Yes

  No

  N/A

• Dirty or broken plate, cups, silverware

  Yes

  No

  N/A

• Food order served within correct time frame (appetizers within 8 min, main course 15 min)

  Yes

  No

  N/A

• Order is delivered correct and prompt. All food items delivered at correct temperatures.

  Yes

  No

  N/A

• Two bite check back (or two minutes) time is reasonable.

  Yes

  No

  N/A

• Server is friendly and engaging with all guests.

  Yes

  No

  N/A

• Server are selling to their guests according to guest cues. Table tents/promotions/menu used to help in sale, including BBox

  Yes

  No

  N/A

• Server appropriately checks back on table periodically and maintains awareness when not at table.

  Yes

  No

  N/A

• Server pre-busses tables throughout meal.

  Yes

  No

  N/A

• Server clears table before presenting check.

  Yes

  No

  N/A

• Server drops wet naps and toothpicks (in approved plateware) at end of meal.

  Yes

  No

  N/A

• Specific dessert suggested (dessert menu must be present to receive point).

  Yes

  No

  N/A

• Items on check are correct and total is correct.

  Yes

  No

  N/A

• Server drops check upon customers request (no excessive waving of hands).

  Yes

  No

  N/A

• Check returned within reasonable amount of time (max 3 min) and survey has been circled on bottom of check.

  Yes

  No

  N/A

• Guests sincerely thanked and invited to return.

  Yes

  No

  N/A

• All expected associates are maintaining awareness of other tables and looking for opportunities to serve customers.

  Yes

  No

  N/A

• Guest has no negative feedback.

  Yes

  No

  N/A

• Server is able to present bottle opener, lighter, captain order (note pad) and two pens.

  Yes

  No

  N/A

• Servers and cashier are tested on POS

  Yes

  No

  N/A

• Management team reviews guest feedback openly and frequently through posting of comments, review of comment cards, review of online feedback and discussion in pre-shifts. This must be visible on communication board and in pre-shifts to receive full points.

  Yes

  No

  N/A

• Store submits monthly complaints report to Operations Manager for review.

  Yes

  No

  N/A

• In-store customer complaints being handled appropriately. Complaints and preventative measures reviewed with team.

  Yes

  No

  N/A

• Managers, Asst Managers & Supervisors touching each and every table and engaging with guests in warm friendly manner

  Yes

  No

  N/A