Title Page
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Staff's Name
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Shop
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Checked by
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Conducted on
Appearance
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Fully uniform with good condition
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Hair style, accessories, shoes and pants are in accordance with company requirements
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Nails are not long, clean and nail polish color are follows by company rules
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No unpleasant smell
Service Mind
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Echo
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1st approach within 30 seconds
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2nd approach within 3 minutes
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recommend flagship glasses (Air Ultem / Memory Metal)
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Recommend all promotions
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Staff holding black tray or cloth while serving customer
Manner, Behavior and Posture
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Staff manner and behavior are at high standard level
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Staff can represent pleasant environment in shop
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Do not stand around by doing nothing
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Good posture toward customer (Hand gesture, standing posture, smiley face and eye contact)
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Staff has good voice tone and good communication skills when talking to customer
Summary Details
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Good points
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Weak points
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Trainer
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Staff
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Shop Manager
