PH - FOH - Valet Parking

• Conducted on

  Date

• Prepared by

• Location
  Address

Operating Sequence

• Cars in queue are acknowledged and appropriately handle on arrival.

  Yes

  No

  N/A

• Attendant uses guest´s name as appropriate for the manner of the guest.

  Yes

  No

  N/A

• Attendant promptly opens the car door.

  Yes

  No

  N/A

• Attendant extends an appropriate welcome: "Good morning/afternoon/evening Sir/Madam, welcome to the Royalton (…)”

  Yes

  No

  N/A

• Attendant provides an appropriate introduction: ”I am (…) your bellman”

  Yes

  No

  N/A

• Attendant confirms guest´s name: ”May I have your name for reference please?”

  Yes

  No

  N/A

• Attendant promptly offers to unload luggage: ”May I assist you with offloading your luggage?”

  Yes

  No

  N/A

• Attendant explains parking procedures: ”Please allow me to park your vehicle and return your key promptly”

  Yes

  No

  N/A

• Where Valet Parking is offered, a ticket must be issued to the guest.

  Yes

  No

  N/A

• Attendant explains luggage handling procedures: ”Please confirm number of luggage so I may tag them”.

  Yes

  No

  N/A

• Attendant provides unsolicited direction to registration area: ”May I please escort you to check in?”

  Yes

  No

  N/A

• Attendant provides guest with cold towel and welcome drink: ”Please accept cold rag and welcome drink while you check in”.

  Yes

  No

  N/A

• Attendant anticipates guest´s needs offer a personalized recommendation.

  Yes

  No

  N/A

• Attendant exhibits a sincere desire and compliance to all guest requests.

  Yes

  No

  N/A

• Attendant or lobby greeter escorts guest to the appropriate area: ”This way please”

  Yes

  No

  N/A

• Attendant extends and appropriate closing: ”Please return your luggage tag to me once your check in is completed. Welcome again to the Royalton and do enjoy your stay with us”

  Yes

  No

  N/A

Service Standard:

• Valet Parking is available for guest use 24/7.

  Yes

  No

  N/A

• Guest don’t wait more than 5 minutes for valet parking service..

  Yes

  No

  N/A

• All team members’ smiles.

  Yes

  No

  N/A

• All team members are dressed according to the uniform and grooming standards.

  Yes

  No

  N/A

• All team members’ name tags are clearly visible.

  Yes

  No

  N/A

• All team members introduce him/herself to the guest by name.

  Yes

  No

  N/A

• All team members address guests by their last name.

  Yes

  No

  N/A

• All team members are familiar with the information you provide to guests.

  Yes

  No

  N/A

• All team members anticipate the needs of guests.

  Yes

  No

  N/A

• All team members exhibit a professional vocabulary that is devoid of common slang.

  Yes

  No

  N/A

• All team members consistently maintain eye contact with guest

  Yes

  No

  N/A

• All team members are graciously provided directions or offered assistance via escort on request

  Yes

  No

  N/A

• All team members associates fulfill guest´s special requests

  Yes

  No

  N/A

• All team members demonstrate appropriate behavior.

  Yes

  No

  N/A

• All team members demonstrate appropriate hygiene.

  Yes

  No

  N/A

• There is evidence that all associates are empowered by management to resolve guest issues immediately.

  Yes

  No

  N/A

• All phone calls are answered within three rings.

  Yes

  No

  N/A