PH - SPA - Gym

• Conducted on

  Date

• Prepared by

• Location
  Address

SERVICE

• At least one collaborator must be available at all times to provide professional assistance to guests.

  Yes

  No

  N/A

• Greet guests warmly and sincerely.

  Yes

  No

  N/A

• Always displaying a smile.

  Yes

  No

  N/A

• Make eye contact with guests at all times.

  Yes

  No

  N/A

• Address guests by their last name during:

• Initial greetings.

  Yes

  No

  N/A

• at least once during conversations.

  Yes

  No

  N/A

• Provide guests with information about the gym facilities.

  Yes

  No

  N/A

• Offer guests towels to clean off sweat form their bodies.

  Yes

  No

  N/A

• Offer guests a locker with a key.

  Yes

  No

  N/A

• Anticipate the needs of guests and offer a personalized service.

  Yes

  No

  N/A

PRODUCT

• Gym regulations must be posted clearly at the entrance.

  Yes

  No

  N/A

• The gym must have a fresh appearance.

  Yes

  No

  N/A

• Water dispensers.

• Must be clean and working.

  Yes

  No

  N/A

• With sufficient cups or cold bottles of water must be available.

  Yes

  No

  N/A

• Towels must be clean and in good conditions, hung properly.

  Yes

  No

  N/A

• The floor and rugs must be clean and in good conditions, free of dust and other residues.

  Yes

  No

  N/A

• The clock must be placed in a visible location and working properly.

  Yes

  No

  N/A

• The weight must be placed in a visible location and working properly.

  Yes

  No

  N/A

• The door must be clean and in good conditions.

  Yes

  No

  N/A

• The gym must be free of unpleasant odors and at a pleasant air conditioning temperature.

  Yes

  No

  N/A

• Ceilings must be clean and in good conditions, free of scratches, holes, or discolored portions.

  Yes

  No

  N/A

• Lighting fixtures must be working properly, and it must be possible to regulate lighting.

  Yes

  No

  N/A

• Air condition grids must be clean and in good conditions.

  Yes

  No

  N/A

• Walls must be clean and in good conditions, free of scratches, holes, or discolored portions.

  Yes

  No

  N/A

• Pictures and frames must be clean and in good conditions, free of dust or any other residue.

  Yes

  No

  N/A

• Exercise machines and equipment in the gym must be:

• Adequately distributed throughout the floor.

  Yes

  No

  N/A

• Impeccable and hygienic.

  Yes

  No

  N/A

• With clearly posted instructions of use.

  Yes

  No

  N/A

• The gym must have a wide variety of state of the art cardiovascular and training machines, adequately distributed across the floor.

  Yes

  No

  N/A

• The stretching area must be clean and ordered, with sufficient mats.

  Yes

  No

  N/A

• The TV must be tuned and working properly.

  Yes

  No

  N/A

• The channel guide must be available.

  Yes

  No

  N/A

• Ambient music must be pleasant and at the appropriate volume.

  Yes

  No

  N/A

• The emergency phone must be in a visible location and working properly.

  Yes

  No

  N/A