PH - Housekeeping - Laundry Service

• Conducted on

  Date

• Prepared by

• Location
  Address

Service Standard

• The collection for the washing/ironing service must be done within 10 minutes of the guest’s request.

  Yes

  No

  N/A

• When a stain could not be removed from a garment, the guest should be informed by a note (via IPTV)

  Yes

  No

  N/A

• Hanging garments must be returned on wooden hangers.

  Yes

  No

  N/A

• Hanging garments must be covered with a plastic cover.

• is the standard fulfilled?

  Yes

  No

  N/A

• Clothes must be delivered without any smell.

  Yes

  No

  N/A

• Folded garments must be delivered in a sealed laundry bag and in a basket.

• is the standard fulfilled?

  Yes

  No

  N/A

• Lost or loose buttons must be replaced.

  Yes

  No

  N/A

• In the case of French cuffs / French hems, bras should be used.

  Yes

  No

  N/A

• Clothes must come free of pins or staples.

  Yes

  No

  N/A

• Garments must be delivered without laundry service labels.

  Yes

  No

  N/A

• Socks must be doubled in pairs.

  Yes

  No

  N/A

• When there is a “do not disturb” sign on the door, you should leave the “Sorry We Missed You” sign on the door and send a message through IPTV.

  Yes

  No

  N/A

Operating Sequence

• The collection for the washing/ironing service must be done within the stipulated time.

  Yes

  No

  N/A

• Find out the guest name.

  Yes

  No

  N/A

• Knock on the door three times and announce yourself.

  Yes

  No

  N/A

• Introduce yourself with your name and greet the guest by name in a courteous and friendly manner.

  Yes

  No

  N/A

• Confirm with the guest that the laundry list is inside the bad and that it has been signed.

  Yes

  No

  N/A

• Thank the guest.

  Yes

  No

  N/A