Information
SITE INFORMATION
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
PREVIOUS AUDIT
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Has there been a previous audit?
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Has the last audit been reviewed?
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Has the previous audit had all outstanding issues closed?
Pre Walk
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Will this visit include Certifications, Inspections and Verifications?
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Wiil this visit include back of House?
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Will this visit include public areas?
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Will this visit include Food and Beverage?
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Will this visit include Rooms, Housekeeping & Laundry
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Will this visit include Pool / Gym?
Back of House
ROOF ACCESS
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Is roof access secured or equipped with an audible alarm, which activates upon opening the roof door? This is to prevent unauthorised access.<br>
ELEVATOR DRIVE ROOMS / PLANT ROOMS
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Are elevator equipment rooms free of storage items and flammable materials?
CHEMICAL AND FLAMMABLE MATERIALS
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If flammable materials are stored onsite, are they kept in approved containers or in accordance with Standards.
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Do all chemicals stores and diesel tanks have suitable spill containment? Spill kits, temporary or permanent bunding.
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Where the Hotels have Food & beverage outlets. Are gas cylinders secure and not at risk of being knocked over?
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Where Co2 gas is used. Is there a Co2 detector and alarm?
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Do all chemicals have up to date Safety data sheets?
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Is there an up to date chemical register?
FIRST AID / WHS
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Are first kits provided in all relevant areas? These areas include those where there is a higher risk of injury. As a minimum Back Office, Kitchen and Housekeeping.
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Are the first aid kits checked? Kits in regular use should be checked monthly by the WHS Committee, not used regularly every 3-6 months. Kits should be checked after every First Aid injury.
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Is there a WHS Safety Noticeboard in a visible, high traffic area? It should include: First Aiders, WHS Committee Members, Hotel / Group Return to Work Policy and "What to do when injured" from the local Regulatory provider.
INTERIOR
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Does the internal rood have all panels / false ceiling in place?
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Are there no visible cracks in brickwork and/or concrete?
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Are there no visible signs of water damage in walls / roof / carpet?
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Is the render in good condition?
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Are the balcony doors secure?
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Are there no trips hazards from the balcony door out onto the landing?
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Are the balcony handrails secure and stable?
Certifications, Inspections & Verifications
MAINTENANCE
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Are RCD tested every 2 years?
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Are there a minimum of 2 RCD on the main electrical board?
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Do individual rooms have separate RCDs?
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Has a thermo scan been completed of electrical boards and last report viewed?
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Has Contractor Safety Plans been viewed and Insurances onsite?
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Have Maintenance team members signed off on Safe Work Instructions?
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Is there evidence of Contractors being inducted into the Hotel?
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Have all contractor onsite at the time of inspection signed in for the day?
FIRE AND EMERGENCY
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For Fire Detection and Alarm systems, are maintenance and inspections records available?
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Are tests of the fire panels and sprinklers conducted regularly?
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Are fire extinguishers checked twice annually by an authorised party ? The yellow tag on the extinguisher should be stamped.
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Are certificates or other evidence available to confirm that guestroom and other fire rated doors meet required fire rating? A notice on the door jam. <br>
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Does the emergency lighting provide sufficient light for a period of time?
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Do the fire alarms provide a minimum 75dBA at the bed head and 65dBA in other areas?
OTHER TESTS
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Where provided, is the generator tested on load yearly by an authorised party? Tests to be documented and available.
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Does the Hotel have a regular legionella testing and management program in place? Legionella testing for water towers should be monthly.
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Is swimming pool water tested with records kept and available? (As prescribed by Local regulations)
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Are all chemical and pH levels kept within normal ranges? With records kept.
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Is there Boiler certificate(s) available?
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Are the elevator certificate(s) available and current?
Corridor & Public Areas
FIRE EXITS, SIGNAGE AND ROUTES
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Do the number of fire exits from all places of assembly, all restaurants, public areas, rooms and Banquet space meet the minimum requirements? a) 50-500 people not <2 exits b) 500-1000 people not <3 c) >1000 people not <4 plus Risk Assessment
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Do all exit routes provide a clear exit width of at least 3ft (900mm). Enough for a wheelchair to pass through.
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Are clearly readable, professional designed and fabricated evacuation plans displayed in guest halls and meeting spaces?
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Are all exit signs, including directional signs, illuminated by normal and "emergency lighting" and in good working order?
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Are EXIT signs (green Exit signs or running man) positioned at each exit location?
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Is directional signage available when the exit is not immediately visible?
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Are corridors and means of escape clear of obstruction?
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Does each guest floor have a minimum of two emergency exits which are remote from each other?
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Is the maximum distance between emergency exits less than 60m?
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Do "Exit Doors" swing in the direction of escape?
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Is there correct signage on the Fire Exit Door? Fire Safety Door / Do not obstruct / Do not keep open. (NSW only must also display sign outlining the ‘Offences Relating to Fire Exits.’)
SMOKE / HEAT DETECTORS
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Does the activation of a smoke / heat detector sound an immediate alarm in the room or area where the fire is detected and at the fire panel?
FIRE STAIRS
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Is emergency lighting provided in exit routes, stairwell and other areas where employees are expected to work?
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Do stairwell handrails terminate to the wall or floor?
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Do all emergency egress stairs meet minimum requirements? (same dimensions, illuminated, handrail)
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Do all emergency exit stairs lead directly to them outside of the building at ground level or to a fire rated corridor which leads to the exterior?
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Are all stairwells continuously lit to ensure good visibility?
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Are stairwell free of storage or other obstructions?
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Are floor level numbers displayed on floor landings?
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Are floor level numbers located in a manner that they are clearly visible?
FIRE DOORS
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Where electro-magnetic locks are fitted to doors that they automatically release upon alarm activation?
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Are all fire rated doors equipped with automatic closers which ensure the closing and latching of the fire door?
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Are all final exit doors fitted with panic hardware?
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Are all exit doors unlocked to enable emergency egress?
ALARMS
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Does the fire alarm system have manual call points or pull stations?
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When the general alarm is activated, does the alarm / evac sound throughout the building?
SPRINKLERS / HOSE REELS
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Are Rising mains or hose reels provided?
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Where the hotel is high rise are automatic sprinklers installed?
FLOOR OPENINGS
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Are all unprotected openings between floors and through walls fire stopped?
TRASH AND/OR LAUNDRY CHUTES
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Where trash and/or laundry chutes are provided, are the chute doors fire rated and have a self closing and self latching device?
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Where trash and laundry chutes are provided, are automatic sprinklers installed in the chutes?
FIRE EXTINGUISHERS
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Are portable fire extinguishers installed throughout the hotel?
FIRE PANEL / SYSTEM
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Does the fire panel show the location of the fire detector which has been activated?<br>
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Is the fire alarm system provided with automatic emergency power with a minimum power supply?
GUEST AREAS
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Does the elevator house telephone or intercom work when tested?
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Are house telephones in public areas prevented from making direct call to guest rooms?
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Are steps and changes in elevation clearly marked?
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Are all guest areas where there is a risk of falling from a height provided with a permanent barrier?
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Are walking/working surfaces well maintained?
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Are atriums / large foyer spaces provided with fire protection?
WINDOWS AND GLASS
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Are floor to ceiling windows, glass doors or glass walls fitted with crash bars or marked to ensure they are visible?
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Are all service ducts between guest rooms locked to prevent unauthorised access?
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Are all mirrors fixed to solid walls to protect guest privacy
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Are guest room corridors fitted with smoke detectors?
SECURITY
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Is the Housekeeping run sheet free of identifying guest information? (i,e Name and Room number)
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Can internal doors on escape routes be opened from both sides?
MAINTENANCE
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Are ground fault circuit interrupters (RCD) installed in all relevant areas?
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Is there a Portable Appliance testing procedure for the inspection and maintenance of all portable appliances. Is there a register?
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Is mould and mildew noted and corrected immediately?
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Are electrical panels in good repair and unobstructed?
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Is there a permit to work / hot work / confined space permit system in place?
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Does the hotel have an effective program to minimize growth in HVAC components?
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Is the temperature of the hot water in guest bathrooms regulated?
Exterior
SECURITY
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Are all doors used for guest entry, including main entrance doors, equipped with electronic locks & signs indicating "Guest key required for entry?"
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Is the building secured at night? From when to when?
CAR PARK
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Are parking areas, drive, walkways, steps, outdoors, pool, courtyards lighted to ensure safety, security and convenience?
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Is there safe pedestrian access from the car park to the Hotel?
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Is access to the Hotel from parking areas controlled?
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Where parking garages are located directly below the Hotel is the parking garage sprinklered (if not what precautions taken)?
FIRE FIGHTING EQUIPMENT
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Is only non-combustible ground cover used within 3ft of combustible building areas? (ie Wood or Bin areas)
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Are fire hydrants or other water supplies provided at suitable locations to provide fire fighting water? Clearly visible and accessible.
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Are fire extinguishers and/or fire blankets provided in all kitchen / barbecue / fuel burning areas?
LOADING DOCK
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Are loading docks properly secured and/or manned?
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Is the loading dock marked to prevent team member injury and security breaches?
ROOF
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Are roof mechanicals and equipment properly secured to the roof or building?
FACADE
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Are there no visible cracks in the brickwork and/or concrete in accessible areas?
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Are there no visible signs of water damage in walls / render / concrete?
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Is the render in good condition?
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Is there no visible damage to glass panels / windows / window frames?
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Is there no possibility of facade objects falling from the building?
Finance
PROCEDURES
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Are the drop safe, general cashier's safe and safe deposit boxes secured to the floor or wall to prevent removal?
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Are they under CCTV surveillance?
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Are deposit drops witnessed?
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Do a minimum number of team members have the full combination to the hotel safe?
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Does the hotel safe remain locked at all times, unless in use by the general cashier?
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Are adequate safe deposit box procedures in place?
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Are records containing confidential or sensitive information, such as guests' personally identifiable data and credit card information, stored and secured on a controlled access storeroom?<br>
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Are all records stored in durable boxes, labelled and within a specific date range?
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Are records that contain confidential or sensitive information being disposed of securely?
Fitness and Leisure
SECURITY
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Are fitness facilities fully manned or secured with an electronic lock?
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Are guest and member signing records allow guest name and room numbers being displayed?
EQUIPMENT
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Is all fitness equipment installed and maintained in accordance with manufacturer's recommendations?
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Is any defective or damaged fitness equipment taken out of use immediately
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Are floor to ceiling wall mirrors tempered or safety glass?
SAFETY
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Is "use at your own risk" signage clearly displayed at the entrance?
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Is an emergency telephone connected directly to a permanently manned onsite location and clearly visible within the fitness centre?<br>
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Is the emergency telephone clearly distinguishable as such? (Sign or Red)<br>
Food and Beverage
FOOD SAFETY PROGRAM
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Has the Hotel had a Food Safety Audit? What was the date?
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Select date
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Is the Food Safety Program visible and in use?
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Is there a list of Food Safety Supervisors?
FIRE FIGHTING
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Is there sufficient Fire Fighting equipment for the size/use of the Kitchen?
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Are all cooking ranges provided with an approved automatic fire suppression system?
CLEANLINESS
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Are the interior surfaces of kitchen extractor hoods and ducts cleaned at least twice a year?
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what is the general condition of the kitchen
EMERGENCY CUT OFF
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Is there an Emergency cut off for Gas and Power?
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Do the team members, know where it is and how to use it?
Front Office
GUEST LUGGAGE
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Is there a secure storage area available for guest's luggage?
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Are the items stored with Manual Handling Risk in mind? (Heavier at the bottom, lighter up high?)
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Are valet tickets exchanged?
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Is there a disclaimer on the back / front of the luggage tags?
GUEST SAFETY
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Are guestroom numbers not announced during check in, and not printed on the outside of the key wallet?
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Are team members aware of their responsibility not to announce or divulge guest's room numbers or personal information?<br>
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Are guest names verified with callers before calls are connected to guest rooms?
GUEST SECURITY
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Are replacement keys only issued to persons registered to the room and is positive identification requested?
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Are guest electronic keys only programmed with data that is required to open the guest room door?
SAFETY
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Is a bomb threat checklist posted by all Hotel Team Members and have staff received training in how to respond?<br>
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Is an updated list of all guests with disabilities maintained at the front desk?
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Are cash drawers equipped with operational locks, and observed being used?
TEAM MEMBER STRONG START CHECKLIST / INDUCTME
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Provide 3 new team member Induction / Checklist acknowledgements. Must have completed INDUCTMe - Within 6 weeks and Strong Start checklist - Day 1 onsite.
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Has the Strong Start Checklist been scanned and sent to Payroll?
Guest Rooms
ACCESSIBLE ROOMS
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Do accessible guest rooms allow for good movement of a wheelchair?
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Is there a peep hole / services at the correct height? (i.e wheelchair height)<br>
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Does the Hotel provide a means of warning guests with impaired hearing in the event of an alarm?
FIRE PREVENTION
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Are sprinklers used in all guest rooms?
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Are hard wired smoke detectors and fire alarm sounders in all guestrooms?<br>
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Is there fire protection for all in room kitchens / fuel burning areas?
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Is there safety information available for use of in room cooking facilities?
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Do irons which are provided for use in guest rooms have an automatic power cut-off?
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Are candles prohibited in guestrooms?<br>
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Are waste bins provided in guestrooms and guest bathrooms fire resistant and washable?<br>
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Is mechanical exhaust system installed to provide ventilation?
GUEST SAFETY & SECURITY
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Is there an Evacuation diagram on the back of the room door?
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Is safety & security information available in guest rooms? Either in the compendium or other.
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Are all guest room doors fitted with electronic key card lock?<br>
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Is there an auxiliary locking device? (i.e safety latch)<br>
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Are doors which open onto a balcony areas fitted with approved locks?<br>
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Is access onto the balcony clear and free from trip hazards?
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Are guestroom viewports secured to prevent tampering?<br>
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Are Innkeepers liability laws posted in all guestrooms? Either on the back of the door or in compendium.
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Is the hot water temperature controlled by a thermostatic mixing valve or other?
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Is there a risk of scalding from hot water taps in hand wash basin / shower and bath?
Risk Management
CRISIS MANAGEMENT
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Does the Hotel have a current Emergency Procedures Manual which is specific to the Hotel and includes a range of foreseeable crisis and incidents?
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What is the date of the current Emergency Procedures Manual
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Has there been Crisis tabletop exercise completed? What was the topic?
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When was the last training exercise completed?
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Does the Hotel have the necessary equipment to manage a crisis and is the equipment regularly check and maintained?
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Has the Hotel identified all likely risks and implemented measures to reduce the impact of natural catastrophe? <br>
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Does the hotel have a current fire emergency plan?
EVACUATION DRILLS
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Are evacuation drills held at least once every 6 months?
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When was the last Evacuation held?
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Do these drills include the use of the fire alarm at least once a year?
IMPAIRED GUESTS
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Is there an evacuation procedure for impaired guests?
OTHER
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A Safety Data Sheets (SDS) provided for all chemicals?
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Have risk assessments been completed for those Chemicals deemed Hazardous?
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Have asbestos containing materials been identified and are proper controls in place?
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Was the Asbestos Register sited and in date (5 years)?
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Is there suitable pest control in place? (i.e cockroach and rat)
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Is there a hazardous Sharps Bin (Yellow) available in Housekeeping and/or Front Office for discarded needles?
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Has the Hotel purchase an Automated External Defibrillator?
Security
GUEST INFORMATION SAFETY
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Have all reasonable efforts been taken to prevent unauthorized access to data and records that contain guests personal data & credit card information?
DURESS ALARMS
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Are there duress alarms at the Front Desk?
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Do they regularly get tested?
MASTER KEYS
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Are all master keys kept in a secure place when not in use, and a record kept of issue and return?
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Is a key log used when issuing / receiving keys and is it reconciled daily?
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Are master keys stored in a locked, tamper resistance key cabinet?
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Are keys taken home by mistake returned the same day?
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Are all "master" type electronic keys inventoried and accounted for on a daily basis?
GUEST ROOM LOCKS
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Is staff trained to interrogate electronic locks?
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Are the date and time stamp correct on all electronic locks?
CCTV
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Does the Hotel have an operational CCTV system/cameras in place?
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Are there no CCTV cameras positioned to view the pool or bathrooms?
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Are there no false or faux CCTV cameras?
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Is there signage in the public areas outlining the use of CCTV within the Hotel? It is a requirement under Surveillance Legislation.
Pool
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Does the Hotel have a pool? If no, go onto the next section.
FENCING
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Are external swimming pools capable of being secure by a suitable fence?
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Are doors to unsupervised pool areas provided with an electronic lock?
CHEMICALS
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Is swimming pool water tested with records kept and available?<br>
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Is the swimming pool water clean and clear at all times when the pool is open?
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Are swimming pool chemicals clearly labelled and stored in a well ventilated, locked storage area?
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Are chemical, disinfection and pH levels within normal ranges? (pH between 7.4 – 7.6, chlorine,TA is kept between 120 -150 ppm,Calcium hardness is kept between 100 and 200 ppm. )
SAFETY
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Are there signs with the international symbol for 'No diving" and 'Use at your own risk' that can be seen in the pool areas?
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When the swimming pool is closed, are 'closed' signs displayed?
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Is there professional signage showing pool rules and hours with 'Pool is unsupervised'?
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Is there a flotation safety device in the immediate area to assist with rescue?
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Is pool surround slip resistant and in good condition?
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Are ladders / steps with handrails provided?
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Is an Emergency phone connected to a permanently manned location? <br>
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Is there no risk that pool / other furniture can be moved to gain access over the fence?
SECURITY
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Are external pools capable of being secured to prevent unauthorized access?
POOL AND SPA (pool spa only) DRAIN
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Are swimming pool / spa drains fitted with an approved "anti-entrapment drain cover?"
HIGH RISE EXTERNAL POOL
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Is the furniture secured to prevent it being used to climb / view over the fence?
Close Out
CLOSE OUT / NON CONFORMANCES
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Has there been a close out meeting with the Hotel Manager?
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Does the Hotel Manager agree/disagree with the Non conformance issues?
GENERAL COMMENTS AND SUMMARY
NAME & SIGNATURE OF AUDITOR
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NAME & SIGNATURE OF BUILDING REPRESENTATIVE
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