PH - F&B Services - Buffet Dinner

• Conducted on

  Date

• Prepared by

• Location
  Address

Service Standard

• Ensure all team members are dressed according to the uniform and grooming standards.

  Yes

  No

  N/A

• The Server will reset the table within 3 minutes from the moment guests leave.

  Yes

  No

  N/A

• The Collaborator must use the appropriate welcome phrasing: “Good morning/afternoon/evening! Welcome to (...) How many will be in your party? and farewell: “Thank you very much for joining us. We do hope you enjoyed your dining experience; have a great morning/afternoon/evening, and please come back again”.

  Yes

  No

  N/A

Operating Sequence

Hostess

• The Hostess will approach the guests and greet them at the entrance by the podium. It is important that she does not call the guests from across the dining room, rather, she should be within 2 feet of them when speaking to them.

  Yes

  No

  N/A

• “Good evening! Welcome to (…) How many will be in your party?”

  Yes

  No

  N/A

• Hostess will tell the guests “Would you like to seat inside or outside? Please follow me to your table”.

  Yes

  No

  N/A

• On the way to the table, the Hostess will converse with the guests and mention a few items featured on the buffet.

  Yes

  No

  N/A

• The Hostess (and Server if available) will pull out the chairs for the guests (ladies first).

  Yes

  No

  N/A

• Hostess will remove any extra roll ups and organize them neatly on the side station.

  Yes

  No

  N/A

• Hostess will indicate the Server´s name, tell them that the Server will be with them shortly and invite the guests to help themselves on the buffet.

  Yes

  No

  N/A

• The Hostess will communicate the guests’ names to the Server whenever possible.

  Yes

  No

  N/A

Server

• The Server will approach with a full, polished water pitcher in hand, pour water and greet the guests by name: “Good evening! Welcome to (...) My name is (...) and I will be your Server this evening. If you have any food allergies or special dietary requirements, please let me know now and I can make some recommendations (...)".

  Yes

  No

  N/A

• "(…) May I offer you our signature cocktail (based on the signature beverage cocktail per restaurant,) beverage or perhaps a nice bottle from our wine list?” (Complement of the previous speach).

  Yes

  No

  N/A

• The Server will repeat back each beverage order as it is taken.

  Yes

  No

  N/A

• Beverages should always be placed on a tray (even if there is only one) and will be placed to the right of the guest using the right hand

  Yes

  No

  N/A

• Server will repeat the name of each beverage as it is served.

  Yes

  No

  N/A

• Glassware will be handled by the stem, never by the bowl.

  Yes

  No

  N/A

• The Server will remove quietly any extra place settings and organize them neatly on the side station.

  Yes

  No

  N/A

• The Server will ask them, “Is there anything else I can do for you?”

  Yes

  No

  N/A

• In response to every grateful acknowledgement from the guest, the Server will use “My pleasure” or “You are most welcome”.

  Yes

  No

  N/A

• Servers will circulate through their sections, clearing plates as necessary, from the right side of the guest using their right hand.

  Yes

  No

  N/A

• Servers will also perform table maintenance (do the courtesy of folding the napkin when guest is by the buffet, replacing the napkin if very dirty or if it fell on the floor, remove sugar packet, bring clean silverware).

  Yes

  No

  N/A

• Refill glasses/cups when there is only about a 1/3rd remaining.

  Yes

  No

  N/A

• After a few bites, the Server will check with the guests if they are enjoying their meals. Server will ask specific questions:

  Yes

  No

  N/A

• "The Server will thank the guests on the way out, using the guests’ names.

  Yes

  No

  N/A

• “Are you enjoying your (…)?” (Server will never use “Is everything OK?”)"

  Yes

  No

  N/A

• Once the guests have finished their entrees, the table must be cleared completely. This includes B&B plates, S&P shakers and any empty glassware.

  Yes

  No

  N/A

• The Server will wipe down the table using a damp cloth and B&B plate.

  Yes

  No

  N/A

• The Server will offer tea or coffee, cappuccino or espresso. When serving coffee, the coffee cups and saucers, teaspoons, cream and sugar will be placed on the table then filled from a coffee pot.

  Yes

  No

  N/A

• Once guests have finished dessert, after dinner drinks will be offered.

  Yes

  No

  N/A

• When guests have finished their dinner, the Server will thank them, wish them a pleasant evening and invite them back.

  Yes

  No

  N/A

• Hostess will also wish guests a pleasant dinner, thank them and invite them back.

  Yes

  No

  N/A

Kitchen

• The quality of the food is good

  Yes

  No

  N/A

• The presentation of the food is good

  Yes

  No

  N/A

• The food tastes good

  Yes

  No

  N/A

• Hot food is served hot

  Yes

  No

  N/A

• Cold food is served cold

  Yes

  No

  N/A

• The complete mise-en-place corresponding to the service granted is maintained

  Yes

  No

  N/A

• The food is correctly identified.

  Yes

  No

  N/A