PH - Bar Services - Bartender

• Conducted on

  Date

• Prepared by

• Location
  Address

Service Standard

• Bartender image and appearance label

  Yes

  No

  N/A

• Knowledge of the signature drink of the day (with and without alcohol)

  Yes

  No

  N/A

• The Bartender is always on duty.

  Yes

  No

  N/A

• Address guests within one minute of their arrival.

  Yes

  No

  N/A

Welcoming Guests to the Bar - Bartender

• We will acknowledge guests within 30 seconds of them entering the bar.

  Yes

  No

  N/A

• As the guest approaches the bar, make eye contact and smile and give a polite greeting (remembering the body language SOP): “Good Morning!” “Good Afternoon!”

  Yes

  No

  N/A

• If you are not able to greet guests immediately, still give a polite acknowledgement and inform the guests you will be with them momentarily.

  Yes

  No

  N/A

• Introduces yourselves: “Good (…)! My name is (…). I will be your bartender today” “May I have your name?”

  Yes

  No

  N/A

• Make eye contact with guests, smile, use the guest’s name, and offer a beverage following one of the examples below: “Mrs. (...), may I offer you our specialty drink today, which is t(…)?”

  Yes

  No

  N/A

• Explanation of the drink of the today:

• This cocktail is based on the signature beverage cocktail of the day. - “Mrs. (...) our specialty drink today is the Lucian Sunrise. It would be my pleasure to prepare one for you!”

  Yes

  No

  N/A

Offering a Beverage to a Guest - Bartender

• Once you have welcomed / greeted a guest, make a suggestion of a drink you feel best might suit the guest. Make eye contact with the guest, smile, use the guest’s name, and offer a beverage.

  Yes

  No

  N/A

• "Place a cocktail napkin in front of guest and say:

  Yes

  No

  N/A

• “Mrs. (…), may I offer you a Piña Colada?” - “May I interest you in our local beers, Mr. (…) ?”"

  Yes

  No

  N/A

• If the guest orders water, juice, a soft drink, please use a Highball.

  Yes

  No

  N/A

• Further inquire about how they would like their beverage: “Would like your drink” - “On the rocks or Straight up” – Offered when Martini’s or Single spirits are requested. - “Shaken or Stirred” – Offered when Martini’s are requested - “Wet or Dry” – Offered when Martini’s are requested

  Yes

  No

  N/A

• You have 2 minutes to offer guests a drink from the time they enter your bar.

  Yes

  No

  N/A

Suggesting a Beverage to a Guest - Bartender

• After you have greeted the guests and welcomed them to your bar, suggest a specific cocktail. This is particularly effective when you are busy and the guest is indecisive: “May I offer you our famous Mojito, Mr. (…)?”

  Yes

  No

  N/A

Order Taking - Bartender

• After you take a guest’s order.

• Repeat it back to ensure accuracy.

  Yes

  No

  N/A

• If a specific ingredient is not available, inform the guest and offer a substitute.

  Yes

  No

  N/A

• Offer to take the ladies orders first

  Yes

  No

  N/A

• If a guest is not ready to order or unsure about the order, make a suggestion If the lady is still not ready, switch to the gentleman.

  Yes

  No

  N/A

• Prepare the drink to standards.

  Yes

  No

  N/A

• Adjust and make the drink as the guest has requested it, if needed (recipes have been standardized, however we are here to please our guests if they want a “classic drink/cocktail” prepared in a different way).

  Yes

  No

  N/A

Bidding Farewell

• We will bid farewell by thanking the guest for coming, using the guest’s name, wishing that they enjoy the rest of the day (or their night) and inviting them back.

  Yes

  No

  N/A

• Team Member just walking by: “Thank you for joining us! Have a wonderful day!” - “Thank you for joining us Sir, Madam! We will be here all week just for you!”

  Yes

  No

  N/A