Information
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TRAINEE NAME
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DATE
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PROFFESIONAL STANDARDS
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DISPLAY
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Manages the aircraft to achieve the highest levels of safety, efficiency and customer experience
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Maintains a high standard of discipline, conduct and appearance
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Demonstrates responsibility for the duty of care and welfare of the crew and customers
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Considers best commercial interests of British Airways when making decisions
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Communicates and interacts with customers as appropriate for best commercial advantage
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Maintains high operational standards
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Demonstrates a motivation for continuous professional development
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Demonstrated all of the performance indicators
LEADERSHIP & TEAMWORK
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DISPLAY
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Takes initiative, inspires and motivates
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Empowers and values other team members
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Creates atmosphere for open communication
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Considers suggestions of others
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Does not interfere unnecessarily
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Ensures crew involvement and task completion
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Supports, coaches, delegates and directs as required
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Advocates own position and intervenes when appropriate
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Carries out instructions when directed
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Demonstrates empathy, respect and tolerance for others
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Encourages, gives and receives feedback constructively
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Addresses and resolves conflict in a constructive manner
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Demonstrated all of the performance indicators
COMMUNICATIONS
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DISPLAY
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Conveys information clearly, accurately and in a timely manner
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Briefings are open, interactive, concise
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Uses body language that is consistent with verbal messages
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Checks for understanding of important information
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Listens actively and resolves uncertainty and ambiguity
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Uses open, closed and limiting questions as appropriate
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Adheres to standard RT phraseology and procedures
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Demonstrated all of the performance indicators
SITUATION AWARENESS
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DISPLAY
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Continually maintains awareness of aircraft state, position, flight path and general environment
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Continually maintains awareness of the people involved in or affected by the operation
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Uses periods of low workload to conduct briefings and think ahead
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Identifies and manages threats and errors
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Regularly reviews, shares and updates mental models using the elements of situation awareness (Plane, Path, People)
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Considers not just ‘what’ to do but ‘how’ to do it
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Sets gates and establishes bottom lines
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Discusses ‘what if’ scenarios and contingency strategies
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Recognises and responds effectively to indications of reduced situation awareness
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Demonstrated all of the performance indicators
WORKLOAD MANAGEMENT
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DISPLAY
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Is calm, methodical and not impulsive
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Plans and prioritises tasks effectively (including Fly, Navigate, Communicate)
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Anticipates and plans for potential high workload situations
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Assesses and manages time to ensure task completion
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Distributes tasks appropriately utilising all resources
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Manages interruptions and distractions effectively
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Recognises signs of stress, fatigue and overload and responds by making time and reducing workload
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Offers and accepts assistance and asks for help early
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Demonstrated all of the performance indicators
PROBLEM SOLVING & DECISION MAKING
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DISPLAY
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Uses an appropriate decision making process
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Allocates appropriate time for decision making process
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Uses all resources to diagnose and understand the problem
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Asks for options or suggests alternative options
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Discusses the risks and consequences of alternative options
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Communicates agreed option and assigns tasks
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Reviews and validates original decision
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Recognises change and adapts plans as required to ensure an optimum outcome
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Demonstrated all of the performance indicators
KNOWLEDGE & APPLICATION OF PROCEDURES
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DISPLAY
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Demonstrates practical knowledge of aircraft limitations and systems
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Demonstrates thorough knowledge of regulations, policies and procedures
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Correctly sources required operational information
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Correctly operates aircraft systems and equipment
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Follows SOPs unless safety dictates otherwise
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Applies relevant procedural knowledge
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Disciplined management of aircraft procedures and checklists
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Demonstrated all of the performance indicators
MANUAL FLIGHT CONTROL
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DISPLAY
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Controls the aircraft manually with accuracy and smoothness
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Operates the aircraft within the normal flight envelope
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Manages the flight path and energy to achieve optimum operational performance
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Uses appropriate modes and makes correct target selections
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Monitors flight guidance systems effectively
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Detects deviations from the required aircraft state or flight path and takes appropriate action
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Demonstrated all of the performance indicators
AUTOMATIC FLIGHT CONTROL
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DISPLAY
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Controls the aircraft using automation with accuracy and smoothness
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Operates the aircraft within the normal flight envelope
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Manages the flight path and energy to achieve optimum operational performance
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Uses appropriate level of automation
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Briefs and uses appropriate modes and makes correct MCP/FCU and MCDU selections
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Monitors flight guidance systems effectively including engagement and automatic FMA transitions
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Detects deviations from the required aircraft state or flight path and takes appropriate action
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Demonstrated all of the performance indicators
OVERALL SCORE
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The line check score is a balance of the nine competency scores, subject to the following constraints: The line check score is 5 if one or more of the competencies are graded as 5. The line check score can be no higher than 4 if one or more of the competencies are graded as 4.