Pin Point Observation Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Behaviours

• SFL on Shop floor leading with Pin Point?

  Yes

  No

  N/A

• Team engaging customers with Pin Point, not behind the desks?

  Yes

  No

  N/A

• Bags being warn, tablets in hands not hidden away

  Compliant

  Non

• Right Sell document embedded in store?

  Yes

  No

  N/A

• Evidence of shop floor observations (x2 per week)

  Yes

  No

  N/A

• Evidence of in-store coaching in place

  Yes

  No

  N/A

• Folder in place containing observation documents, IDDs for non/poor usage

  Yes

  No

  N/A

Evidence of R&R in place

• Tablets clean

• Charging stations set up correctly

• Demo handsets fully charged

• Faults/Issues being tracked and logged with completion dates

Completed EECC Wall - Evidence of;

• 2 Minute Story

• EECC Posters

• Store Personal Plan

• Usage Tracker

• Mystery Shop Report Tracker

• Pin Point Frame Work

Step 1 - Welcome

• Customer Acknowledged within 1 minute?

  Yes

  No

  N/A

• Customer taken through live tariff checker?

  Yes

  No

  N/A

Step 2 - 5 Quick Questions

• Evidence of consultants fully exploring customers lifestyle

  Yes

  No

  N/A

Step 3 - The right phone for you

• Bringing the PinPoint journey to life with world class demos?

  Yes

  No

  N/A

Step 4 - Future Proof

• Evidence of 4G conversations in place?

  Yes

  No

  N/A

• Upgrade First?

  Yes

  No

  N/A

• Future proofing conversations taking place ?

  Yes

  No

  N/A

Step 5 - Better

• Evidence of team using the 'better' stage of PinPoint to explore Geeksquad, broadband & accessories

  Yes

  No

  N/A

Step 6 - Sorted

• Working knowledge of complete process, Inc Right Sell, PIE, PinPoint close

  Yes

  No

  N/A