Post MST Audit

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Dot Com

• Is the dot com computer terminal locked when not in use to prevent fraudulent use?

  Yes

  No

  N/A

• Has the Refund report been reviewed and any stock returned by the drivers been accounted for? (Over £20.00)

  Yes

  No

  N/A

• Has the Missing Items report been reviewed for trends from either customers or staff?(Daily Complaints report)

  Yes

  No

  N/A

• Review last week's Complaints report. Have any high levels of missing items been investigated? (6 weeks)<br>

  Yes

  No

  N/A

• Is the secure product report used on a daily basis? Is it signed off by personal shoppers?

  Yes

  No

  N/A

• Is there any stock stored in dot com that is not on the Secure report? ie tobacco, postage stamps, etc.

  Yes

  No

  N/A

• Are all customer details destroyed after processing? ie change of card details.

  Yes

  No

  N/A

• Back gates and external doors are secure when not in use?

  Yes

  No

  N/A

• Has there been the required number of tray and van audits for the day and week?

  Yes

  No

  N/A

• Does the Duty Manager review the stock pre picked for the secure report if the Kiosk is not manned when lines are picked in the morning?

  Yes

  No

  N/A

• Is there. Secure cGe for pending Direct Desk Delivery items that are high value?

  Yes

  No

  N/A

• Over night parking. Are vans covered by CCTV over night?

  Yes

  No

  N/A

• Is Click and Collect manned as agreed with the corporate man power plan?

  Yes

  No

  N/A

• Is Click and Collect cleared and secure over night?

  Yes

  No

  N/A

• Is the Click and Collect CCTV operational and recording 24/7?

  Yes

  No

  N/A

Reverse Logistics

• Are all Saltley Returns stored in a secure location and packaged to reduce damage in transport?

  Yes

  No

  N/A

• Are all Electrical Desk staff and CSD staff trained on the correct policies for returns?<br>Check Training Record Cards.

  Yes

  No

  N/A

• Are all phones on the Saltley report accounted for at Store level and secured in Phone Shop/Cash Office?

  Yes

  No

  N/A

• Are all Book/Entertainment ARNs up to date Nd cleared out of the building?

  Yes

  No

  N/A

• Is there a tracking process for Saltley Returns to validate stock returned/missing?<br>Review missing returns report (doc share).

  Yes

  No

  N/A

• Has the latest empty box report been reviewed and appropriate action taken?

  Yes

  No

  N/A

Health and Home

• Are any electrical display models secured to fixture and/or tagged?

  Yes

  No

  N/A

• Is restricted full in place for high risk areas and knows hot spots, as highlighted on the department protection plan/dashboard?

  Yes

  No

  N/A

• Are the cosmetic stand drawers locked securely and key control evident?

  Yes

  No

  N/A

• Is there evidence of goods being set a side for staff to purchase at a later date or time?<br>Check all bonds including the Pharmacy and Opticians.

  Yes

  No

  N/A

• Do Merchandisers have their bags with them on the sales floor?<br>Personal belongings should be in a locker.

  Yes

  No

  N/A

• Is Health and Beauty product protection as per the company product protection guide?

  Yes

  No

  N/A

• Is there an up to date authorised access list on all secure areas and warehouses?

  Yes

  No

  N/A

Electrical

• Are all detaggers locked when the checkouts are not in use at all Non Food Desks?

  Yes

  No

  N/A

• Are all display models secured to fixture or tagged as per the product protection guide?

  Yes

  No

  N/A

• Is Electrical/Hardware tagged as per the product protection guide?

  Yes

  No

  N/A

• Is restricted fill in place for products in high risk areas and known hot spots for the store?

  Yes

  No

  N/A

• Have 'Security Protected' stickers been applied to high value/high risk products?

  Yes

  No

  N/A

• Is there evidence of good being set a side to purchase at a later date or time?<br>Check all bonds including the Phone Shop and Non Food Click and Collect bond.

  Yes

  No

  N/A

• Sold at Tesco tape is available at all till points and is secured when not in use?

  Yes

  No

  N/A

• Review CCTV coverage of high value/high risk areas. Are Security covering the required areas?

  Yes

  No

  N/A

• Are the Electrical and Entertainment cages all locked down and access controls in place?

  Yes

  No

  N/A

• Are the Electrical back up area to a good standard of housekeeping to help make grazing more visible?

  Yes

  No

  N/A

• Are the Tech Team trained on Theft Awareness and act as a visible deterrent in their areas?

  Yes

  No

  N/A

• Are SAR reports used to check off high value delivery?<br>Are they archived for reference? Are there reference numbers from calls made to Distribution Directed or SRS call centre when stock is short delivered?

  Yes

  No

  N/A

• Are the over £20.00 refunds physically checked for stock or just signed off?

  Yes

  No

  N/A

• Is there an up to date authorised access list on all secure areas and warehouses?

  Yes

  No

  N/A

• Is the door to the high value lock up behind the electrical desk secure at all times and not left on the latch or propped open?

  Yes

  No

  N/A

Phone Shop

• Is the door to the Phone Shop lock up secure at all times and not left on the latch or propped open?<br>Is the dead lock being used?

  Yes

  No

  N/A

• Is there an up to date authorised access list on all secure areas and warehouses?

  Yes

  No

  N/A

• Are SAR reports used to check off high value delivery even if it has been previously checked by non Phone Shop colleagues?<br>Are they archived for reference? Are there reference numbers from calls made to Distribution Directed or SRS call centre when stock is short delivered?

  Yes

  No

  N/A

Clothing

• Are the fitting rooms locked when not in use?

  Yes

  No

  N/A

• Access to the fitting room during open hours is controlled and stock is monitored in and out?

  Yes

  No

  N/A

• Are all clothes over £10.00 tagged as a minimum standard?<br>Where there are issues, is there evidence that the store have fed back tagging concerns via the ATC process?

  Yes

  No

  N/A

• Are branded desirable goods such as Baby Clothing range tagged as per the product protection guide?

  Yes

  No

  N/A

• Is there evidence of good being set a side to purchase at a later date or time?<br>Check all bonds including the Phone Shop and Non Food Click and Collect bond.

  Yes

  No

  N/A

• Are the Clothing secure doors operational and secure?

  Yes

  No

  N/A

• Is there an up to date authorised access list on all secure areas and warehouses?

  Yes

  No

  N/A

• Are the over £20.00 refunds physically checked for stock or just signed off?<br>Review at CSD and at Clothing Desks.

  Yes

  No

  N/A

Non Food and Clothing Warehouse

• Is there an up to date authorised access list on all secure areas and warehouses?

  Yes

  No

  N/A

• Is there high value delivery stock anywhere other than in the correct lock up pending it being worked?

  Yes

  No

  N/A

• Are all high value warehouses covered by CCTV and is the camera covering the door?

  Yes

  No

  N/A

• Is the housekeeping good in the Non Food warehouses to make evidence of grazing/theft more visible?

  Yes

  No

  N/A

• Is any loose high value stock stored in the warehouse product protected like the sales floor?

  Yes

  No

  N/A

• Are the same principles of security in place for the Electrical Desk back rooms/Tech and the Direct Desk back ups?

  Yes

  No

  N/A

Back Door and Warehouse

• Is there sufficient lighting in the service yard at night? Blind spots are not created from lack of light?

  Yes

  No

  N/A

• Is the shrubbery around the Back Door area well maintained to reduce opportunities of grazing and hiding stock?

  Yes

  No

  N/A

• Are the back gates closed and locked when not being used to accept deliveries?

  Yes

  No

  N/A

• Are there any unauthorised persons or vehicles in the back yard?

  Yes

  No

  N/A

• Are all out side storage areas locked when not in use? Is there any evidence of grazing?

  Yes

  No

  N/A

• Are all ladders/steps or pallets kept away from perimeter walls to eliminate climbing opportunities?

  Yes

  No

  N/A

• Review back yard for hot spots of opportunity. <br>Are there any obvious threats which would allow stock to be hidden easily?

  Yes

  No

  N/A

• Is the Back Door desk located in a security conscious area with visibility of the Back Door?

  Yes

  No

  N/A

• Is the TRN pad locked away within the Back Door desk?

  Yes

  No

  N/A

• Are Tesco drivers asked to sign in prior to using the staff restaurant and are Direct Suppliers restricted to the Goods In area only?<br>Is there a Visitor Book at the Back Door?

  Yes

  No

  N/A

• Are the high value deliveries taken to a secure lock up as soon as possible after the tip?

  Yes

  No

  N/A

• Is there evidence of grazing in the warehouse, especially around waste, EPW and loose stock areas?

  Yes

  No

  N/A

• Is there a good housekeeping standard in the warehouses to make evidence of grazing/theft more visible?

  Yes

  No

  N/A

• Do the chillers and the freezers reflect the standard in the warehouse for the same reason?

  Yes

  No

  N/A

• Is the compactor locked when not in use and access to the key restricted?

  Yes

  No

  N/A

• Are all Cow Sheds well lit, covered by CCTV and is the perimeter secure?

  Yes

  No

  N/A

• Is the back door risk assessment displayed in the back door area and is it up to date and relevant for the back door layout?

  Yes

  No

  N/A

Trading Line Managers

• Are all wines and spirits over £10.00 tagged as per the product protection guide?

  Yes

  No

  N/A

• Where spirits are promoted on a promotion end/stack are all items tagged? (No full cases unprotected)

  Yes

  No

  N/A

• Is there restricted fill in place for high risk stock and known hot spots within BWS?

  Yes

  No

  N/A

• Is there evidence of good being set a side for staff to purchase at a later date or time?

  Yes

  No

  N/A

• Do Merchandisers have their bags with them on the sales floor?<br>Personal belongings should be in a locker.

  Yes

  No

  N/A

• Do you have the correct quantities of security equipment to secure the stock including promotion ends and stacks?

  Yes

  No

  N/A

• Is the BWS back up secure for spirits and champagne?

  Yes

  No

  N/A

• Have all stock transfers to the Pharmacy/Opticians/Staff Restaurant been reviewed and checked by a manager?

  Yes

  No

  N/A

• Is there any evidence of stock being saved especially RTC items behind the counters or in the chillers?

  Yes

  No

  N/A

Petrol Filling Station

• Are all PFS fire exits secured, sealed and alarmed?

  Yes

  No

  N/A

• Are the PFS CCTV system filters cleaned and maintained?

  Yes

  No

  N/A

• Are staff searches conducted in PFS colleagues? Is this recorded in the Search Log?

  Yes

  No

  N/A

• Does the PFS have contact with the Duty Manager/Security?

  Yes

  No

  N/A

• Are there key controls in place within the PFS?<br>Are they reconciled at the end of each day?

  Yes

  No

  N/A

• Does the key press list reflect the keys in the cabinet?

  Yes

  No

  N/A

• Are lockers available for PFS colleagues to keep personal belongings in and are they being used?

  Yes

  No

  N/A

• Do all colleagues log onto the tills with their own number when operating a checkout?<br>Do they sign off?<br>Colleagues do not share their ID numbers or passwords?

  Yes

  No

  N/A

• Have all drive offs been reported to the Duty Manager/Security and fully investigated?

  Yes

  No

  N/A

• Have all stock transfers to the PFS been reviewed and checked by a Manager?

  Yes

  No

  N/A

• Do two colleagues physically transfer stock between the Store and the PFS?<br>Review any areas of concern for collusion.

  Yes

  No

  N/A

• Are PFS colleagues trained on the use of the panic button?

  Yes

  No

  N/A

• Lost Property is recorded in the PFS Lost Property book and processed in the sMe was as Lost Property from the Store?

  Yes

  No

  N/A

• Can you read number plates via CCTV on PFS cameras to aid in the reporting of drive offs?

  Yes

  No

  N/A

• Is the door to the back areas closed and access controlled at all times?

  Yes

  No

  N/A

Checkouts

• Are all detaggers locked when checkouts not in use?

  Yes

  No

  N/A

• Are checkouts operational near high risk areas/fire exits? <br>Does the cashier face the potential issue area?

  Yes

  No

  N/A

• Is there evidence of good being set a side for staff to purchase at a later date or time?

  Yes

  No

  N/A

• Do Merchandisers have their bags with them on the sales floor? <br>Personal belongings should be in a locker. Do they use clear bags to carry an essentials?

  Yes

  No

  N/A

• Is there evidence that staff searches have taken place with cashiers during their shift?

  Yes

  No

  N/A

• Is the Cashier list reviewed weekly and duplicate colleagues and leavers details are deleted from the system?

  Yes

  No

  N/A

• Have only authorised cashiers got Progress privileges on the cashier list?

  Yes

  No

  N/A

• Are all checkout belts/gates closed when the tills are not in operation and sealed if possible?

  Yes

  No

  N/A

• No personal belongings are kept on a checkout?

  Yes

  No

  N/A

• Are the Self Service/Scan as you Shop colleagues the very best? Are they fully trained in all aspects including security?(Check Training Record Card)

  Yes

  No

  N/A

Services and Security

• Are high risk products featured/displayed in the foyer and entrance protected?

  Yes

  No

  N/A

• Are there colleagues in keys areas on the shop floor acting as a visible deterrent? ie BWS and Meat have a minimum manning standard.

  Yes

  No

  N/A

• All fire doors are sealed with a company seal which correspond to the entry in RP975 seal log?

  Yes

  No

  N/A

• Fire doors are not damaged or show signs of being forced. All doors are alarmed and active.

  Yes

  No

  N/A

• All fire doors have 'This door is alarmed' POS both inside and out.

  Yes

  No

  N/A

• Where fire doors exit onto a potential escape route, is the glass opaqued out?

  Yes

  No

  N/A

• Are all radios, batteries and phones in good working order and accounted for?

  Yes

  No

  N/A

• Are the RF gates tested daily as per the guide?

  Yes

  No

  N/A

• Is the RF activation log being completed for all activations as per the company policy?

  Yes

  No

  N/A

• Are all locker rooms, plant rooms and maintenance rooms free from evidence of grazing?

  Yes

  No

  N/A

• Are all detaggers in all areas locked when not in use?

  Yes

  No

  N/A

• Is here evidence of goods being set a side for staff to purchase at a later date or time?

  Yes

  No

  N/A

• Is Lost Property stored securely with access control?

  Yes

  No

  N/A

• Does all Lost Property correspond to the RP book?

  Yes

  No

  N/A

• Are all sundry machines emptied by two people? ie stamp machines, restaurant, etc.

  Yes

  No

  N/A

• Is there a duplicate set of Master keys for Sensitive areas located in the Cash Office?

  Yes

  No

  N/A

• Is the duplicate set of Cash Office keys under management control?

  Yes

  No

  N/A

• Do all colleagues with access to the Cash Office system have their own ID and log in and out?

  Yes

  No

  N/A

• Is the Cash Office alarmed and safe combination set when not active?

  Yes

  No

  N/A

• Do all safes and tins balance for the current week and/or the last week?

  Yes

  No

  N/A

• Has the community voucher tracker been updated?<br>Check balances, review for any signs of misuse.

  Yes

  No

  N/A

• Are all till conversions up to date and reflective of the Store's performance on till overs and shorts?

  Yes

  No

  N/A

• Was the pod count completed correctly last night? <br>Issues are resolved/reported.

  Yes

  No

  N/A

• Are the doors to the CSD/Tobacco bond closed at all times when not in use?

  Yes

  No

  N/A

• Sold at Tesco tape is available at all till points and is secured when not in use?

  Yes

  No

  N/A

• Are the over £20.00 refunds physically checked for stocked or just signed off?

  Yes

  No

  N/A

• Has the weekly DSS checklist been signed off by the Store Manager?

  Yes

  No

  N/A

Security

• Is the Store spending within the Security budget or the agreed over spend?<br>Detail about under/over spent.

  Yes

  No

  N/A

• Is there a minimum of 4 weeks security rota in place with plans to cover short falls?

  Yes

  No

  N/A

• Do all of the Store's Management team have their own codes for the store alarm system?<br>These codes are not shared.

  Yes

  No

  N/A

• Are staff searches on the store's agenda?<br>Is the store achieving a minimum of 10% of the population searched by management?

  Yes

  No

  N/A

• Does the Shrinkage and Lockdown meeting happen weekly?<br>Are next steps and plans produced?

  Yes

  No

  N/A

• Are all Guards fully trained to bronze and silver standard with training record cards validated?

  Yes

  No

  N/A

• Does the Service and Security Manager have a plan in place to resolve any skill gaps in the role regarding security?

  Yes

  No

  N/A

• Is the store delivering a green KPI for Incident reporting?<br>How many incidents have been reported for the week/period?

  Yes

  No

  N/A

• Does the Reception/CCTV have restricted access? Is the system logged out when not in use?

  Yes

  No

  N/A

• Do all Visitors sign in and out of the building and wear a visitor badge?

  Yes

  No

  N/A

• Is the key cabinet locked when shut and the key held by security/Duty Manager?

  Yes

  No

  N/A

• All keys in the key press correspond to the key list for that cabinet?

  Yes

  No

  N/A

• Are all high Security keys tagged with an RF tag?

  Yes

  No

  N/A

• Is there key control in place?<br>Is the authorised access key holder list being adhered to?

  Yes

  No

  N/A

• Is the Stop and Arrest book up to date and all incidents have been reported?

  Yes

  No

  N/A

• Is the quarterly Security Health Check Audit reviewed? <br>aren't here plans in place to resolve red lights?

  Yes

  No

  N/A

• Is the product protection health check reviewed daily? Next steps are created and resolved?

  Yes

  No

  N/A

• Is the Store protection plan completed with next steps and deadline in place?

  Yes

  No

  N/A

• Is Civil Debt Recovery actioned where the offender and the incident meet the correct criteria?

  Yes

  No

  N/A

• Have all colleagues seen the 'Unusual Suspects' DVD?

  Yes

  No

  N/A

• Are Agency Guards displaying the SIA licence and is it in date?

  Yes

  No

  N/A

• Is the store an active member of a local crime prevention group?

  Yes

  No

  N/A

• Are all cameras in full working order? Have work orders been created with a reference number?

  Yes

  No

  N/A

• Are outstanding maintenance issues escalated after 48 hours?

  Yes

  No

  N/A

• Are the camera resources set to record the most high value/high risk areas and those required by the company? ie Cash Office, ATM, etc

  Yes

  No

  N/A

• Are all secure lock ups on 24 hour resource?

  Yes

  No

  N/A

• Are all discs with images burnt on them secured securely?

  Yes

  No

  N/A

• Is all data protected and sensitive paperwork stored securely?

  Yes

  No

  N/A

• Are the Cash Machines and their housing regularly checked for evidence of tampering and/or damage?

  Yes

  No

  N/A

• Is there a daily perimeter check of the car park for evidence of damage to gates/fences and hedges are checked for hidden or dumped stock?

  Yes

  No

  N/A

• Are all salt bins locked to prevent theft of salt and eliminate areas to hide stock for collection at a later date?

  Yes

  No

  N/A

• Is the lighting sufficient in the car park and walk ways for staff and customers to feel safe?

  Yes

  No

  N/A

Out of Hours

• Is there a Guard present at he front oft eh store throughout at the night?

  Yes

  No

  N/A

• Is there a cashier present at the Self Scan checkout throughout the night?

  Yes

  No

  N/A

• Check that the Guard does not get pulled away from the lectern to perform other tasks throughout the night? ie shelf replenishment.

  Yes

  No

  N/A

• Check that the Guards (Tesco or Agency) do not cover checkout breaks throughout the night.

  Yes

  No

  N/A

• Does the Guard ensure they are present on the door during the peak break times throughout the night?

  Yes

  No

  N/A

• Does the OOH Duty Manager carry a radio link to the Store's Securiy team?

  Yes

  No

  N/A

• Are breaks scheduled for OOH colleagues to keep the sales floor manned at all times as a deterrent?

  Yes

  No

  N/A

• Is there any evidence of stock being saved especially RTC items behind the counters, in the chillers or on desks?

  Yes

  No

  N/A

• How many incidents have been reported in the last week/period/year by the OOH Management team?

  Yes

  No

  N/A

• Are all the OOH Management team trained and validated on Conflict Resolution and Managing Theft?

  Yes

  No

  N/A

• Are staff searches in the Night Manger's agenda?<br>Is the team achieving a minimum of 10%?

  Yes

  No

  N/A