PR Checklist

Clear Expectations: (Are employees aware of expectation - Sales, EP/TEP/Buyback attach rates?) Daily goals posted

Tools (Are all employees able to access ISC/STAR/RQ4 & all tools necessary to process transactions? Demo units available/functioning?)

Resources (Are employees aware of how to find information? Is the store stocked with inventory Handsets/EP, accessories, etc)

Training (Have employees taken all required Sprint trainings? Is additional Training needed?

Experts (Are employees experts on tools/ products/ services/ their customers? Can employee find resources?)

Include (Employees selling All Sprint Product/Services? EP, Buybacks, TEP One Up, etc)

Effective (Is the employee greeting, smiling, asking probing questions, demonstrating products, recommending & closing?)

Recruiting/Staffing (Is stores constantly interviewing and recruiting new employees? Reactive or Proactive staffing?)

Development (Are managers completing observation forms? Consistently role-playing? Using GROW coaching model to coach?

Accountability (Is there a consistent accountability model in place? Behavioral or performance?)

Turnover (Is the manager building their bench of "A: Players? Are more than 1 employee ready to be promoted?)

Having Fun! (Is the morale in the store high? Are employees happy to be working there? CSAT up?)