Process Confirmation Walk

• undefined

• Site conducted.

  Select

• Conducted on

  Date

• Prepared by

• Who did you speak to?

• What home numbers were covered?

Training

• Have you worked at Prestige for more than 3 months?

  Select Between 0 and 3 months Between 3 and 6 months Between 6 and 12 months Between 1 and 2 years Between 2 and 5 years Longer than 5 years

  • Between 0 and 3 months
  • Between 3 and 6 months
  • Between 6 and 12 months
  • Between 1 and 2 years
  • Between 2 and 5 years
  • Longer than 5 years

• Has a training plan been completed?

  Yes, and records available

  Yes, no records available

  No

• Have you been trained for the tasks you are carrying out?

  Yes, and records available

  Yes, no records available

  No

• Did your induction period include any monitoring / buddy method?

  Yes

  No

Activity Inputs

• What information do you receive to do your work?

• Do you always receive this information / work in a consistent way?

  Yes

  No

• Approximately what percentage of the information/work you receive is correct/accurate?

• Is there a standard way of carrying out this task/these tasks?

  Yes

  No

• Is the Procedure/Work Instruction documented?

  Yes

  No

• Can you access it / show me where it is?

  Yes

  No

Activity Actions

• Do you carry out a separate self-check of your work?

  Yes

  No

• Do you have your work checked by another team member (peer review) before it is passed on to the next stage?

  Yes

  No

• Is this due to lack or available resource, lack of time?

  Select

• Must there be an approval from a relevant person (Team Leader/Supervisor/Manager) before it is passed on to the next stage?

  Yes

  No

• Is then approval check carried out consistently?

  Yes

  No

• Do you always record any of the above checks of work (documentation / database)?

  Yes

  No

• Is this information easy to store/find?

  Yes

  No

Activity Outputs

• Approximately how consistent is the method of passing your work to other People/Teams/Departments/External Customers?

• How often do you get feedback from your internal / external customers?

• Do you record information of completed work?

  Yes

  No

• What method(s) do you use?

  Select

• Is it necessary to maintain a record of your completed work?

  Yes

  Uncertain

  No

Relevant Activity Controls

• Do you have the time to do your task's correctly?

  Yes

  No

• Do you need (additional) training?

  Yes

  No

• Has refresher training been planned in?

  Yes

  No

• Do you get informed of process/form/requirement changes updates?

  Yes

  No

• How do you get informed?

Available Resources

• Do you always have the correct tools to do this/these task(s)?

  Yes

  Sometimes

  Never

• Is your working environment always suitable for your tasks?

  Yes

  Sometimes

  Never

• Are you familiar with the layout of the areas you work in?

  Yes

  Not always

  No

Continuous Improvement

• Have you been shown around the showground homes?

  Yes

  No

• Does your team review and/or test improvements to your processes/forms/tools?

  Yes

  Sometimes

  Never

• Do you ever view/interact with other teams upstream (internal / external suppliers)/downstream (internal / external customers)

  Yes

  No

  N/A