Purple Ponies Review

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

ZONE 1 - Customer Interaction and Sales Rapport

Greeting

• Greet customer within 7 seconds or 10 feet

  Yes

  No

  N/A

• Used Proper greeting: Welcome to Sprint, my name is __________________ What brings you in today

  Yes

  No

  N/A

• If store was not busy, we're the reps out on the sales floor?

  Yes

  No

  N/A

• Did the Rep come out from behind the counter if they were not already working with another customer?

  Yes

  No

  N/A

Building Rapport

• Did the Sales Associate ask for the customers name and use it throughout the sale?

  Yes

  No

  N/A

• Did the Sales Associate: Smile, Make Eye Contact and Display a Friendly Persona?

  Yes

  No

  N/A

• Was the customers hand shaken in a friendly and professional way?

  Yes

  No

  N/A

• Was the Sales Associate Enthusiastic?

  Yes

  No

  N/A

Uncovering Customer Needs

• Was the Customer asked: Business or Personal Services?

  Yes

  No

  N/A

• Where coverage and phone features most used discussed with the customer?

  Yes

  No

  N/A

• Was the customers current carrier discussed (likes and dislikes)

  Yes

  No

  N/A

• Were the customers current likes and dislikes based on handset discussed?

  Yes

  No

  N/A

• Did the Sales Associate explain the Sprint Buy Back Program?

  Yes

  No

  N/A

• Was the customer asked where they work to see if they are eligible for a discount?

  Yes

  No

  N/A

ZONE 2 - TABLETS

• Did the Sales Associate use "Good News you are eligible for a Tablet, did you get yours yet?"

  Yes

  No

  N/A

• Did the Sales Associate build value in the Tablet?

  Yes

  No

  N/A

• Did the Sales Associate physically take the customer to the Tablet display?

  Yes

  No

  N/A

ZONE 3 - SPRINT PHONE CONNECT

• Did the Sales Associate use " Sprint has approved you for Sprint Home Service at a discounted rate. Do you want to get yours today?"

  Yes

  No

  N/A

• Did the Sales Associate build value in the SPC

  Yes

  No

  N/A

• Did the Sale Associate physically take the customer to the SPC display?

  Yes

  No

  N/A

ZONE 4 - Accessories and Add Ons

• Did the Sales Associate mention accessories throughout the presentation?

  Yes

  No

  N/A

• Was 4 to the floor program used during the presentation

  Yes

  No

  N/A

• Did the Sales Associate build value in the accessories

  Yes

  No

  N/A

• Did the Sales Associate physically take the customer to the accessory display.

  Yes

  No

  N/A

ZONE 5 - Wrapping it up and closing the sale

Account Scrubbing - 100% of the customers, 100% of the time

• Did the SA pull up customers account via Account Lookup?

  Yes

  No

  N/A

• Did the SA make recommendations for additional lines based on account availabliity

  Yes

  No

  N/A

• Did the SA make recommendation for line upgrades based on account availability?

  Yes

  No

  N/A

Closing and Wrapping Up

• Did the SA ask for the sale at least 3 times?

  Yes

  No

  N/A

• Did the SA restate and rephrase the objections?

  Yes

  No

  N/A

• Did the SA attempt to resolve the objections and reclose?

  Yes

  No

  N/A

• Did the SA ask for Referrals?

  Yes

  No

  N/A

District Manager Notes and Grades

• District Manager Signature

  Sign

• Overall Grade for this Sales Interaction

• District Manager Notes

• Audited Employee Signature

  Sign