Q Tech Data Collection V2.1

• Job Number

• Viewing Card Number

• Original Engineer

• Customer Name

• Conducted on

  Date
• Location
  Address

• What type of visit are you conducting?

  NLC Request / Investigation

  3rd Tier Escalated Service Call

  On The Day / Support Request

  Coaching

• What is the issue that requires investigation?

Equipment and Setup Information Upon Arrival

• Chrome / Mesh Information

  Media

• Floorplan - Will you be drawing or uploading a floorplan?

  Drawing

  Uploading

• Floorplan

  Drawing

• Floorplan

  Media

• Hub

• MAC ID

• Firmware / Software

• Location

• Gateway

• MAC ID

• Firmware / Software

• Location

• MR 1

• MAC ID

• Firmware / Software

• Location

• MR 2

• MAC ID

• Firmware / Software

• Location

• MR 3

• MAC ID

• Firmware / Software

• Location

• MR 4

• MAC ID

• Firmware / Software

• Location

• Booster 1

• MAC ID

• Firmware / Software

• Location

• Did you resolve the issue?

  Yes

  No

  N/A

• Chrome / Mesh Information

  Media

• Will you up Drawing or Uploading a floorplan?

  Drawing

  Uploading

• Floorplan

  Drawing

• Floorplan

  Media

• Have you moved, changed or updated any of the devices in the property?

  Yes

  No

• Hub

• MAC ID

• Firmware / Software

• Location

• Gateway

• MAC ID

• Firmware / Software

• Location

• MR 1

• MAC ID

• Firmware / Software

• Location

• MR 2

• MAC ID

• Firmware / Software

• Location

• MR 3

• MAC ID

• Firmware / Software

• Location

• MR 4

• MAC ID

• Firmware / Software

• Location

• Booster 1

• MAC ID

• Firmware / Software

• Location

• Booster 2

• MAC ID

• Firmware / Software

• What actions have you taken to resolve the issue and why?

• What are the next actions required for the customer?

• What issues are the customer experiencing?

On Arrival

• Chrome Device Details Page

  Media

• Chrome Mesh Page

  Media

• Did you resolve the customers' issue?

  Yes

  No

  N/A

• What did you do to resolve the customers issue?

• Chrome Device Details Page

  Media

• Chrome Mesh Page

  Media

• What actions are required for the customer?

• Who contacted you with this request?

  Engineer

  TM

  On Site

• What issues is the engineer experiencing?

• Chrome Device Details Page

  Media

• Chrome Mesh Page

  Media

• Did you resolve the issues?

  Yes

  No

  N/A

• What did you to do resolve the issues?

• Chrome Device Details Page

  Media

• Chrome Mesh Page

  Media

• What actions are required to resolve the issue?

• Who requested you provide coaching and support?

  Engineer

  Team Manager

• What specific areas are being covered in this coaching visit

• Initial Observations

• Suggested coaching points for the engineer

• Final Observations following initial coaching