Title Page
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Job number / Viewing Card Number
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Team Manager / Cover
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Team
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Tech Code
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Time arrived on site
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Location/Postcode
Preliminary details
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Property Type
- Detached House
- Semi Detached
- Terraced
- Bungalow
- Flat
- Flat (communal System)
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Job details Screenshot
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Current Broadband Provider
- Sky
- Bt
- Virgin
- Talk Talk
- EE
- Satellite Broadband
- Other
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Hub Type
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Other
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Hub Type
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Other
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Other
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Description Of Issue Encountered
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Are you still on site
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TM or Covering TM informed of issue?
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iKnow2 Consulted
Equipment/Streaming metrics and Mesh Data
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Please attach a screenshot of your Chrome Check List Page
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Please attach a screenshot of your Chrome Device List Page with the Q Silver Expanded
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Please attach a screenshot of your Chrome Mesh Page
Any further information
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If appropriate please include any photos of On Screen Messages encountered
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As far as you can tell, Are the Internal Walls Predominantly
- Plasterboard
- Brick Walls
- Breeze Block
- Stone
- Over 50cm thick
- Unknown
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Internal property layout
- Multiple internal load bearring walls
- Mini boxes distributed over more than 2 floors
- Large distance between Mini Boxes
- Mini Box installed in outbuilding
- Mini Box installed in extension
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Are there any of the following within the property
- Sonos
- Wii U
- Wireless thermostats
- Wireless lighting
- Apple wireless products
- Other wireless devices
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Has the property got any of the following
- Ethernet Cables installed
- Ethernet switches
- Power Line Adaptors
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Has the customer been made aware that we might have to connect equipment with Ethernet cable?
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In your opinion what could the issue be?
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Is there anything else you think would be good for us to know about the property / set up?