Title Page
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Date Of inspection
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Flight No.
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INSPECTION BY:
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Signature
Customer Service
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Greet with a Smile
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Staff Politeness
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Staff Attentiveness
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Briefing of Passenger
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Wishing Passenger "safe journey"
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Discrepancy
SERVICE STANDARD
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Counter opened in time
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Time Allotted per Pax
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Assistance to passengers
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Staffing as required
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Counter closed on time or not
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Calibration scale
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Discrepancy
STAFF APPEARANCE
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Uniform (clothes, shoes, name badge, etc.)
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Grooming (hair, ladies make-up, etc)
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Hygiene
APPEARANCE OF SECTIONS
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First & Business Class Counters
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Check-in Counter
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Transfer Desk
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Others
