Quarterly Evaluation

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Treat the staff right "as if they were volunteers"

• Understand and practice "being right does not justify being rude"

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Priority is to develop employees

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Coach employees "not police"

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Understand schedule preparation process

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Fact finder before decision maker

  All the Time

  Most of the Time

  Sometimes

  Seldom

Deliver Legendary Service

• Set the pace for the shift

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Knows and practices Steve's Basics

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Engagement with guest "who's in charge"

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Engagement with guest "guest knows who's in charge"

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Look the part

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Seat the restaurant, practices section rotation. Understands and ensures "balancing the boat" "one up one down" "host scout" , bring me something back- open, clean, needs to be cleaned, full hands in full hands out for host. Understands and practices large party procedures.

  All the Time

  Most of the Time

  Sometimes

  Seldom

Get the Food Right

• Understands and ensures health inspection guidelines, Ecosure inspection guidelines, follows up critical checklist understands and ensures cleaning procedures, clean floors, counters, wall walls and sanitation buckets.

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Ensures a safe working environment: Ensures use of cutting glove, dry floors, safe equipment operations.

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Follows procedures and systems: Utilizes prep sheets, ensures recipe books are out and used. Tastes food, inspects food coming out of kitchen.

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Kitchen Management: Place kitchen orders, complete cook, dish and ca schedule. Follows HOH training guidelines from system disc

  All the Time

  Most of the Time

  Sometimes

  Seldom

Meet Fiscal Expectations

• Utilizes CTUIT and sales history to forecast sales

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Utilizes forecast to set budgets

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Established plans to follow/meet budget

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Tracks fiscal performance through CTUIT and declining budget

  All the Time

  Most of the Time

  Sometimes

  Seldom

Back office/squirrel

• Can perform a QSA/void on Squirrel

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Can close down business day

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Can close payroll on Squirrel

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Understands and utilizes FRX

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Understands and utilizes CTUIT

  All the Time

  Most of the Time

  Sometimes

  Seldom

• Can perform punch adjust and utilizes exception sheet

  All the Time

  Most of the Time

  Sometimes

  Seldom

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