Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Treat the staff right "as if they were volunteers"

  • Understand and practice "being right does not justify being rude"

  • Priority is to develop employees

  • Coach employees "not police"

  • Understand schedule preparation process

  • Fact finder before decision maker

Deliver Legendary Service

  • Set the pace for the shift

  • Knows and practices Steve's Basics

  • Engagement with guest "who's in charge"

  • Engagement with guest "guest knows who's in charge"

  • Look the part

  • Seat the restaurant, practices section rotation. Understands and ensures "balancing the boat" "one up one down" "host scout" , bring me something back- open, clean, needs to be cleaned, full hands in full hands out for host. Understands and practices large party procedures.

Get the Food Right

  • Understands and ensures health inspection guidelines, Ecosure inspection guidelines, follows up critical checklist understands and ensures cleaning procedures, clean floors, counters, wall walls and sanitation buckets.

  • Ensures a safe working environment: Ensures use of cutting glove, dry floors, safe equipment operations.

  • Follows procedures and systems: Utilizes prep sheets, ensures recipe books are out and used. Tastes food, inspects food coming out of kitchen.

  • Kitchen Management: Place kitchen orders, complete cook, dish and ca schedule. Follows HOH training guidelines from system disc

Meet Fiscal Expectations

  • Utilizes CTUIT and sales history to forecast sales

  • Utilizes forecast to set budgets

  • Established plans to follow/meet budget

  • Tracks fiscal performance through CTUIT and declining budget

Back office/squirrel

  • Can perform a QSA/void on Squirrel

  • Can close down business day

  • Can close payroll on Squirrel

  • Understands and utilizes FRX

  • Understands and utilizes CTUIT

  • Can perform punch adjust and utilizes exception sheet

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  • Add signature

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