Raffles Concept Audit Report (on-trade) (M4)

• Document No.

• Raffles Report (on - trade)

• Novus Leisure / Tiger Tiger Manchester

• Conducted on

  Date

• Ashley Orr

• Tiger
  Address

Up - selling / Productivity

• Are team members pro-actively up - selling to doubles?

  Yes

  No

  N/A

• Are there enough team members on and working efficiently ?

  Yes

  No

  N/A

• Are team members offering premiums to customers?

  Yes

  No

  N/A

• Are concept specific targets in place for each team member ?

  Yes

  No

  N/A

• Is the new shift report being used and followed?

  Yes

  No

  N/A

'Concept Serve'

• Are tables set up correctly ?

  Yes

  No

  N/A

• Are concept cocktails/drinks being served correctly? (Correct vessel)

  Yes

  No

  N/A

• Are the correct ice buckets in use?

  Yes

  No

  N/A

• Is the plus one initiative evident and being used?

  Yes

  No

  N/A

• Is the 'concept promoter' item in use? I.e (glow sticks, fans, masks)

  Yes

  No

  N/A

Toilets

• Are all team members wearing the correct concept uniform?

  Yes

  No

  N/A

• Do all team members promote the concept?<br>

  Yes

  No

  N/A

• Are team members following concept specific service cycles?

  Yes

  No

  N/A

• Do Team members exhibit good knowledge of cocktail specs?

  Yes

  No

  N/A

• A cocktail off your concept menu will be ordered and audited.

• Was the selected cocktail made in a satisfactory timescale?

  Yes

  No

  N/A

• Are the concept managers commanding the team effectively?

  Yes

  No

  N/A

• Is the toilet floor clean and dry?

• Do the toilets smell ok?

• Do all toilet cubicles have toilet roll?

• Are all soap dispensers full?

• Are all sinks and toilets unblocked?

• Overall we're the toilets satisfactory ?

  Yes

  No

  N/A