Resto Concept Audit Report (on-trade) (M4)

• Document No.

• Resto Report (on - trade)

• Novus Leisure / Tiger Tiger Manchester

• Conducted on

  Date

• Ashley Orr

• Tiger
  Address

Team

• Are all team members wearing the correct concept uniform?

  Yes

  No

  N/A

• Do all team members promote the concept?<br>

  Yes

  No

  N/A

• Are team members following concept specific service cycles?

  Yes

  No

  N/A

• Do Team members exhibit good knowledge of food specs?

  Yes

  No

  N/A

• A dish of the menu will be spec tested with a team member

• Are the concept managers commanding the team effectively?

  Yes

  No

  N/A

Atmospherics

• Is non-effect lighting at the correct level ?

  Yes

  No

  N/A

• Is music volume at the correct level and sound ok (treble)?

  Yes

  No

  N/A

• Is the music policy correct and in keeping with the concept?

  Yes

  No

  N/A

• Is the temperature ok?

  Yes

  No

  N/A

Operational Standards

• Is the back bar uncluttered and organised?

  Yes

  No

  N/A

• Is the floor dry, clear and free from glass , bottles?

  Yes

  No

  N/A

• Are fridges full and following concept stocking policy?

  Yes

  No

  N/A

• Are wine glasses being cleared from tables who have not ordered wine?

  Yes

  No

  N/A

• Are all tables clean and tidy?<br>

  Yes

  No

  N/A

• Are concept menus out, clean and in good condition?

  Yes

  No

  N/A

Up - selling / Productivity

• Are team members pro-actively up - selling?

  Yes

  No

  N/A

• Are team members offering premiums ?

  Yes

  No

  N/A

• Are there enough team members on and working efficiently ?

  Yes

  No

  N/A

• Are concept specific targets in place for each team member ?

  Yes

  No

  N/A

• Is the new shift report being used and followed?

  Yes

  No

  N/A

'Concept Serve'

• Are tables set up correctly ?

  Yes

  No

  N/A

• Are concept cocktails/drinks being served correctly? (Correct vessel)

  Yes

  No

  N/A

• Are the correct ice buckets in use?

  Yes

  No

  N/A

• Is the plus one initiative evident and being used?

  Yes

  No

  N/A

• Is a feedback card being given to every table?

  Yes

  No

  N/A

Toilets

• Is the toilet floor clean and dry ?

• Do the toilets smell ok?

• Do all the cubicles have toilet roll?

• Are all soap dispensers full?

• Are all sinks and toilets unblocked?

• Overall we're the toilets satisfactory ?

  Yes

  No

  N/A