Title Page
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Document No.
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Resto Concept Report (on - trade)
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Novus Leisure / Tiger Tiger Manchester
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Conducted on
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Ashley Orr
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Tiger
Team
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Are all team members wearing the correct concept uniform?
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Do all team members promote the concept?<br>
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Are team members following concept specific service cycles?
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Do Team members exhibit good knowledge of cocktail specs?
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A cocktail off your concept menu will be ordered and audited.
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Was the selected cocktail made in a satisfactory timescale?
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Are the concept managers commanding the team effectively?
Atmospherics
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Is non-effect lighting at the correct level ?
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Is the smell (scent marketing) in keeping with the concept?
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Is all effect lighting - correct to concept and time?
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Are screens/ projectors on and playing correct media?
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Is music volume at the correct level and sound ok (treble)?
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Is the music policy correct and in keeping with the concept?
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Is smoke/Haze being used and at the correct levels?
Operational Standards
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Are concept menus out, clean and in good condition?
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Is the back bar uncluttered and organised?
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Does the back bar promote the concept?
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Is the floor dry, clear and free from glass , bottles?
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Are fridges full and following concept stocking policy?
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Are all tables clean and tidy?<br>
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Is the bar top clean and actively being wiped down throughout the evening?
Up - selling / Productivity
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Are team members pro-actively up - selling?
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Are there enough team members on and working efficiently ?
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Are concept specific targets in place for each team member ?
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Is the new shift report being used and followed?
'Concept Serve'
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Are tables set up correctly ?
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Are concept cocktails/drinks being served correctly? (Correct vessel)
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Are the correct ice buckets in use?
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Is the 'plus one' initiative evident and being used?