RAM2015 weekly audit shop

• Document No.

• Conducted on

  Date

• Prepared by

• Unit

External housekeeping

• All external guest facing areas clean

  Yes

  No

  N/A

• View from outside looking into unit clear and clutter free

  Yes

  No

  N/A

• Sales floor clean and free of rubbish. Wetfloor sign in place if required

  Yes

  No

  N/A

• Displays at the front of the store reflect weather/seasonality. (Ponchos/quenchers etc.)

  Yes

  No

  N/A

Store Standards

• Cash desk clutter free, clean and bins emptied

  Yes

  No

  N/A

• Pricing 100% check and correct to B.S.P.

  Yes

  No

  N/A

• BNCL POS in place

  Yes

  No

  N/A

• Coke fully set up to planograms and priced

  Yes

  No

  N/A

• Nestle fully set up to planograms and priced

  Yes

  No

  N/A

• Walkers fully set up to planograms and priced

  Yes

  No

  N/A

• Icecream fully set up to planograms and priced

  Yes

  No

  N/A

• Pick &mix fully set up to planograms, labelled and priced

  Yes

  No

  N/A

• Pick & mix allergy signage in place, SEL labels

  Yes

  No

  N/A

• Jelly bean Allergy signage in place, 6x3

  Yes

  No

  N/A

• Millions allergy signage in place, 6×3

  Yes

  No

  N/A

• Sherbet allergy signage in place, 6×3

  Yes

  No

  N/A

• Slush allergy signage in place, 6×3

  Yes

  No

  N/A

Guest service/ hosts

• All hosts have recieved a daily brief, are aware of the units performance &targets for the week

  Yes

  No

  N/A

• All hosts uniforms to the correct DNA standard

  Yes

  No

  N/A

• All hosts on duty aware of previous mystery guest result

  Yes

  No

  N/A

• Listen to every host on duty serving guests. Are ALL guests offered the upsell on the till and BNCL (If applicable)

  Yes

  No

  N/A

• All hosts had 2 service observations during the month

  Yes

  No

  N/A

• Check service observation file that this has been done

  Yes

  No

  N/A

Back of house

• All fire exits are clear

  Yes

  No

  N/A

• Noticeboards set up to BSP in main office area

  Yes

  No

  N/A

• Stockroom fully set up to BSP

  Yes

  No

  N/A

• Back office is clean, tidy and set up to BSP

  Yes

  No

  N/A

• Rear of unit fully secure and clear of rubbish, fixtures etc.

  Yes

  No

  N/A

• Containers secure if not in use

  Yes

  No

  N/A

Processes

• HACCP checks fully completed week to date

  Yes

  No

  N/A

• Monthly fire audit completed weekly on noticeboard

  Yes

  No

  N/A

• Range check for the week completed on correct day

  Yes

  No

  N/A

• Faulty equipment log on noticeboard

  Yes

  No

  N/A

• Clothing size checklist in operation

  Yes

  No

  N/A

Cash

• All team members have declared their cash

  Yes

  No

  N/A

• Have all team leaders checked the above

  Yes

  No

  N/A

• Evidence that every TL has completed 2 random employee searches a week

  Yes

  No

  N/A

• All staff have signed the cash handling procedure

  Yes

  No

  N/A

Tills: checks/floats/takings

• Have till floats been properly recordered since the last audit

  Yes

  No

  N/A

• Has security/team leader/manager signed daily takings paperwork when cash has been collected

  Yes

  No

  N/A

• Team leader has completed 2 till checks per shop per week

  Yes

  No

  N/A

• Refunds are been correctly recorded and paperwork filed in date order

  Yes

  No

  N/A

• Tills shorts&overs investigated within 7days and control sheet completed

  Yes

  No

  N/A

Safe

• Has the safe been counted in the morning and recorded

  Yes

  No

  N/A

• Are the safe keys kept on a team leader/manager at all times

  Yes

  No

  N/A

• Has the been counted and signed off PM

  Yes

  No

  N/A

• All safe paperwork filed correctly in date order

  Yes

  No

  N/A

Damages/ Waste /Delivery notes

• Waste and damages paperwork recorded and filed in date order

  Yes

  No

  N/A

• All damages up to date with no build up

  Yes

  No

  N/A

• Delivery notes filed in date order

  Yes

  No

  N/A

Personal belongings

• All personal belongings kept away from the safe/and stock rooms

  Yes

  No

  N/A

• Notes

• Revist required

• Signature

  Sign