Information
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Conducted on
Restaurant-Seven AM
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Prepared by
Food Runner provides a warm welcome using the guest name (Three Steps of Service)- 10 Points
Food Runner provides exceptional service - 12 Points
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Ladies served first
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Food served to correct guest without asking
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Food is to be served from the right and not over the guest shoulder.
Food Runner announces the food while serving - 16 Points
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Acknowledges any allergies or dietary need when serving food
Food Runner takes pride in and takes care of personal appearance - 2 Points
Food Runner maintains a clean and organized work station - 8 Points
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Bread baskets and cutting board kept neat and organized
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Condiments kept neatly on work station
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Empty bread bags discarded immediately
Food Runner prepares sufficient mise en place for service - 4 Points
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Ensuring side station is fully stocked and back up is ready for use
Server attendant clears dirty dishes with in 2 minutes and reset tables within 3 minutes of guest leaving the restaurant - 12 Points
Food Runner ensures that all orders are served within 10 minutes - 16 Points
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Any late orders are to be communicated to the leader on duty and guests are to receive fruit to start with
Food Runner uses proper verbiage and is "On Stage" - 10 Points
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Certainly, My pleasure, I would be happy to)
Food Runner enhances emotional engagement - 12 Points
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Uses guest name when engaging
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Acknowledges special occasions when applicable
Food runner offers additional assistance before leaving table and wishes guests an enjoyable meal -10 Points
Comments & Observations
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