RCGC BSA Inspection 2022-Seven AM Hostess

• Conducted on

  Date

Restaurant-Seven AM

Enter Host/Hostess Name

• undefined

• Prepared by

Host/hostess provides a warm welcome (Three Steps of Service)- 16 Points

• Make immediate eye contact, smile and acknowledge the guest

  Yes

  No

  N/A

• Acknowledge you if you are waiting in line

  Yes

  No

  N/A

• Provides eye contact and smiles throughout the warm welcome

  Yes

  No

  N/A

• Employee asks for name and uses it at least once during transaction.

  Yes

  No

  N/A

Host/Hostess-If standing in a queue, an attempt to acknowledge the guest was made in a timely manner - 2 Points

• Yes

  No

  N/A

Host/hostess seating procedure meets standard - 16 Points

• Provide table within 5 minutes of guests arrival.

  Yes

  No

  N/A

• If guests wait for table, inconvenience is acknowledged

  Yes

  No

  N/A

• Ensure table is set up with appropriate place settings

  Yes

  No

  N/A

• Correct number of place settings for guests at table

  Yes

  No

  N/A

• High chair/booster, if applicable

  Yes

  No

  N/A

• It is acceptable if another employee provides these services (e.g. server attendant)

  Yes

  No

  N/A

• Pull chair(s) out (ladies first)

  Yes

  No

  N/A

• Inquire guest preference of coffee, tea or juice and ask guest for accompaniment.

  Yes

  No

  N/A

Host/hostess takes pride in and takes care of personal appearance - 4 Points

• Uniform: Clean and pressed, Consistent amongst all employees.

  Yes

  No

  N/A

• Name badge worn on left side (not scratched)

  Yes

  No

  N/A

• Shoes: Polished

  Yes

  No

  N/A

• Hair: Clean and natural color

  Yes

  No

  N/A

Host/hostess uses proper verbiage and is "On Stage" - 16 Points

• Use appropriate verbiage (e.g. Certainly, My Pleasure, Immediately, I would be happy to)

  Yes

  No

  N/A

• Smile and maintain eye contact

  Yes

  No

  N/A

• Offers to escort guests rather than pointing out directions

  Yes

  No

  N/A

• Maintain "On Stage" presence with proper posture (e.g. not leaning, slouching, sitting)

  Yes

  No

  N/A

• Engage in genuinely warm conversation to connect to your emotions

  Yes

  No

  N/A

• Host/Hostess uses appropriate verbiage and shows genuine concern

  Yes

  No

  N/A

• Only engages in work-related conversation with other employees (Includes cell phone or radio conversations)

  Yes

  No

  N/A

Host/hostess seating procedure meets standard -12 Points

• Guest is seated within 5 minutes of arriving at the host stand

  Yes

  No

  N/A

• Further assistance offered to the guest

  Yes

  No

  N/A

Hostess anticipates need(s) -6 Points

• Employee must offer a service/ solution/ opportunity to meet an anticipated need

  Yes

  No

  N/A

Hostess enhances emotional engagement (positive)- 16 Points

• Confidence, Intergrity, Pride and Passion

  Yes

  No

  N/A

Hostess provides a fond farewell (Three Steps of Service) - 12 Points

• Provide fond farewell (e.g. Have a nice/pleasant stay, have a nice evening/afternoon)

  Yes

  No

  N/A

• Offer additional assistance

  Yes

  No

  N/A

• Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• Mentions their own name at any time during encounter

  Yes

  No

  N/A

• Wishes the guest an enjoyable meal.

  Yes

  No

  N/A

Comments & Observations

• undefined

Sign Off

• Select date

  Date

• Add signature

  Sign